installation of creative cloud on windows

[malub76457226]

Hello, I'm trying to install Creativce cloud on my computer. It is installed but whenever I try to open it, it shows a window completely white and it won't let me do anything. I've tried uninstalling and restarting 1 million times and nothing happens. It doesn't show any type of error.

What can I do?

[kglad]

first, close your cc desktop app.

then, rename the opm.db file by:

    navigate to the OOBE folder.

        Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

        Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder

    and rename the opm.db file to opm_old.db, eg

finally, launch your cc desktop app.

if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

[malub76457226]

It doesn't work

But thanks for your help!

[Ratandeep Arora]

Hi Malu,

You can follow the discussion: Re: creative cloud black screen where is issue is already discussed and stands resolved.

Let us know if it works or not.

Thanks,

Ratandeep Arora

[Sumit Singh]

Hi Malu,

Please refer the solutions given in the following help article.

App doesn't open | Progress wheel spins continually

Hope this helps.

Regards,

Sumit Singh

[Sheena Kaul · Accepted solution]

Hi,

Please refer to the threads below where this issue has been addressed:

New Creative Cloud App unusable: it's blank!

creative cloud is blank window why?

Cloud Desktop App is blank?

Re: Creative Cloud app opening blank

Regards,

Sheena