1 Reply Latest reply on Apr 17, 2015 6:45 AM by Sheena Kaul

    How can I run a  purchased Acrobat Pro XI on a new laptop Win 7 with serial number problem?


      Dear Forum

      I have not used this service before so if there are any protocols please let me know.  I have just bought a new Fujitsu laptop and have been trying to download my Adobe Acrobat XI Pro that I purchased for A$239.00 in 2013.  When entering the serial number I am informed that the serial number does not match the product.  I have now had three chats with customer service to no avail!  They sem to think that what I purchased was an upgrade to Acrobat XI Pro.  This seems odd to me as the product was working on the old lap top