0 Replies Latest reply on Apr 17, 2015 3:05 AM by juan_pretorius

    Digital Editions - unable to download

    juan_pretorius

      Hi

       

      I purchased an eBook (epub) about a year ago. I authorized the computer (laptop) and downloaded the eBook successfully. My laptop was subsequently stolen a few months later. I'm now trying to download the eBook again onto a new laptop but I'm getting the below error

       

      Unable to download. Error getting license. License Server Communication Problem:

      E_LIC_ALREADY FULFILLED_BY_ANOTHER_USER.

       

      I have authorized the new laptop using the same Adobe ID previously used with no success. I have deauthorized / erased authorization and reauthorized the laptop as per advice on some of the forums but this has not helped at all.

      I contacted the store I purchased the eBook from and they advised I contact Adobe directly for assistance.

       

      Please help urgently.

       

      Kind Regards,

      Juan Pretorius

      jpretorius@fnb.co.za