Everything i want to download appears blank

[evak12983339]

Hey i have a mac book air i have been using creative cloud and then uninstall it now i want to install it again but when i click on download trial or anything else a new window blank appears to me and i cant download anything .Please help me

[Sheena Kaul]

Hi,

Are you getting the blank window on the Creative Cloud desktop or on Adobe Webpage?

Regards,

Sheena

[evak12983339]

hey thank you for answering me,i am getting blank window on the Adobe Webpage

Eva

[Sheena Kaul]

Please try to use a different browser.

Or else you may clear cookies/cache and then search again.

[evak12983339]

I have tried it ,on safari and google chrome and i get the same thing 😞

[Sheena Kaul]

Please try the link below:

Creative Cloud Help | Creative Cloud for desktop

[evak12983339]

[Jeff A Wright]

Evak12983339 are you able to view the web page referenced by Sheena in message #5 or is that page blank as well?

[evak12983339]