please mention exact error message
I'm having the same issue and uninstalling and reinstalling doesnt solve it. Always appear the ID but i cannot take it off
For this problem, you need to deauthorize and authorize ADE again.
Help -> Erase authorization.
ADE will be deauhorized.
Now again AUTHORIZE ADE
Help-> authorize computer.
Error will be fixed !!
What is the error message you are getting ?
That is the problem indeed! When I tried to deauthorize, it didnt work. So, I cannot deauthorize and ID remains although I uninstalled the program.
You are facing the problem on Windows or Mac?
Mac OSX Yosemite
If due to some reason, you are unable to deauthorize ADE, follow the below steps:
Note: Try these steps only if you remember the password so that you can authorize ADE again
1.Go-> Go to folder.
Go to folder dialog will appear.
2. Type ~/Library/Application Support/Adobe/Digital Editions
drag the activation.dat file to the trash.
ADE will be deauthorized now.
Now Authorize ADE again.
The question is that I really am in doubt about the password. Could I change it?
yes you can always reset your password, if you have access to the email.
So, step are:
1. First you de-auhorize ADE with steps mentioned in my previous post
2. Now authorize ADE as:Help-> authorize computer.
first try with your existing password.
if you get the error as incorrect password,then you can reset your passsword.
Thanks to you! I hope I can change the password for the ID. Best regards, JL
I get the same error when I will activate my computer