I need help with Adobe Flash Player 17.

Report · Apr 19, 2015

I have been running Adobe Flash Player 17 on my Windows 7 8GB 64 bit OS while playing Farmville 2 on Facebook and the game ran great. I downloaded Adobe Flash Player version 17 and now the game runs slow, lags and skips. I've googled and done all the fixes I can find (uncheck hardware acceleration, made sure I'm running Google Chrome 64 bit, deleted my Flash player folders and cleared my caches and browsing history) nothing has worked. Some of the fixes say to disable Version 17 and run an older version of Adobe Flash but I only have one version of Flash Player to select in Chrome plugins and version 17 will now allow me to download an older version. Are there any fixes out there for Adobe Flash Player 17 that actually work?? I'm not a computer genius... I can get by in a crowd but am certainly not an expert when it comes to fixing things with computers.

Report · Apr 20, 2015

We haven't really done anything that would impact 3D performance recently, and Farmville 2 is one of the real-world things that we test every release.

First things first, re-enable Hardware Acceleration. Turning off hardware guarantees poor performance on complex 3D games.

After that, reboot. If you're still experiencing performance problems, do you see similarly poor performance in IE?

If not, please open chrome and go to chrome://gpu

Copy and paste the contents of the screen into a reply here.

Report · Apr 21, 2015

Graphics Feature Status

Canvas: Hardware accelerated
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Disabled
Rasterization: Software only, hardware acceleration unavailable
Threaded Rasterization: Enabled
Video Decode: Software only, hardware acceleration unavailable
Video Encode: Hardware accelerated
WebGL: Hardware accelerated

Driver Bug Workarounds

clear_uniforms_before_first_program_use
disable_d3d11
exit_on_context_lost
scalarize_vec_and_mat_constructor_args
texsubimage2d_faster_than_teximage2d

Problems Detected

Accelerated video decode interferes with GPU sandbox on older Intel drivers: 180695, 298968, 436968
Disabled Features: accelerated_video_decode
GPU rasterization is blacklisted on non-Android: 362779
Disabled Features: gpu_rasterization
Some drivers are unable to reset the D3D device in the GPU process sandbox
Applied Workarounds: exit_on_context_lost
TexSubImage2D() is faster for full uploads on ANGLE
Applied Workarounds: texsubimage2d_faster_than_teximage2d
Clear uniforms before first program use on all platforms: 124764, 349137
Applied Workarounds: clear_uniforms_before_first_program_use
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
Old Intel drivers cannot reliably support D3D11: 363721
Applied Workarounds: disable_d3d11
Raster is using a single thread.
Disabled Features: multiple_raster_threads

Version Information

Data exported	4/21/2015, 6:48:27 AM
Chrome version	Chrome/42.0.2311.90
Operating system	Windows NT 6.1
Software rendering list version	10.1
Driver bug list version	7.17
ANGLE commit id	6df9b37d8e3a
2D graphics backend	Skia
Command Line Args	Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end

Performance Information

Graphics	4.4
Gaming	3.5
Overall	3.5

Driver Information

Initialization time	80
Sandboxed	false
GPU0	VENDOR = 0x8086, DEVICE= 0x2e22
GPU1	VENDOR = 0x8086, DEVICE= 0x2e23
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Driver vendor	Intel Corporation
Driver version	8.15.10.2302
Driver date	2-11-2011
Pixel shader version	3.0
Vertex shader version	3.0
Machine model name
Machine model version
GL_VENDOR	Google Inc.
GL_RENDERER	ANGLE (Intel(R) G45/G43 Express Chipset Direct3D9Ex vs_3_0 ps_3_0)
GL_VERSION	OpenGL ES 2.0 (ANGLE 2.1.6df9b37d8e3a)
GL_EXTENSIONS	GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_depth_texture GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source
Window system binding vendor	Google Inc. (adapter LUID: 0000000000009e65)
Window system binding version	1.4 (ANGLE 2.1.6df9b37d8e3a)
Window system binding extensions	EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context
Direct rendering	Yes
Reset notification strategy	0x8252
GPU process crash count	0

Diagnostics

0

b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	true
bAGPExists	true
bCanRenderWindow	true
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	false
dwBpp	32
dwDDIVersion	10
dwHeight	768
dwRefreshRate	60
dwWHQLLevel	0
dwWidth	1366
iAdapter	0
lDriverSize	6549504
lMiniVddSize	0
szAGPStatusEnglish	Enabled
szAGPStatusLocalized	Enabled
szChipType	Intel(R) 4 Series Express Chipset Family
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	Enabled
szDACType	Internal
szDDIVersionEnglish	10
szDDIVersionLocalized	10
szDDStatusEnglish	Enabled
szDDStatusLocalized	Enabled
szDXVAHDEnglish	Supported
szDXVAModes	ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
szDescription	Intel(R) G45/G43 Express Chipset
szDeviceId	0x2E22
szDeviceIdentifier	{D7B78E66-6D62-11CF-667B-3324A3C2C535}
szDeviceName	\\.\DISPLAY1
szDisplayMemoryEnglish	1695 MB
szDisplayMemoryLocalized	1695 MB
szDisplayModeEnglish	1366 x 768 (32 bit) (60Hz)
szDisplayModeLocalized	1366 x 768 (32 bit) (60Hz)
szDriverAssemblyVersion	8.15.10.2302
szDriverAttributes	Final Retail
szDriverDateEnglish	2/11/2011 19:16:38
szDriverDateLocalized	2/11/2011 7:16:38 PM
szDriverLanguageEnglish	English
szDriverLanguageLocalized	English
szDriverModelEnglish	WDDM 1.1
szDriverModelLocalized	WDDM 1.1
szDriverName	igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
szDriverNodeStrongName	oem34.inf:Intel.Mfg.NTamd64:iEGL0:8.15.10.2302:pci\ven_8086&dev_2e22
szDriverSignDate
szDriverVersion	8.15.0010.2302
szKeyDeviceID	Enum\PCI\VEN_8086&DEV_2E22&SUBSYS_04391028&REV_03
szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{41DADFAD-1823-4A0A-9ED3-482DDCE2EFCE}\0000
szManufacturer	Intel Corporation
szMiniVdd	n/a
szMiniVddDateEnglish	n/a
szMiniVddDateLocalized	n/a
szMonitorMaxRes
szMonitorName	Dell IN1910N(Analog)
szNotesEnglish	No problems found.
szNotesLocalized	No problems found.
szOverlayEnglish	Supported
szRankOfInstalledDriver	00E62001
szRegHelpText
szRevision
szRevisionId	0x0003
szSubSysId	0x04391028
szTestResultD3D7English	Not run
szTestResultD3D7Localized	Not run
szTestResultD3D8English	Not run
szTestResultD3D8Localized	Not run
szTestResultD3D9English	Not run
szTestResultD3D9Localized	Not run
szTestResultDDEnglish	Not run
szTestResultDDLocalized	Not run
szVdd	n/a
szVendorId	0x8086

Log Messages

GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

Report · Apr 22, 2015

Graphics Feature Status

Canvas: Hardware accelerated

Flash: Hardware accelerated

Flash Stage3D: Hardware accelerated

Flash Stage3D Baseline profile: Hardware accelerated

Compositing: Hardware accelerated

Multiple Raster Threads: Disabled

Rasterization: Software only, hardware acceleration unavailable

Threaded Rasterization: Enabled

Video Decode: Software only, hardware acceleration unavailable

Video Encode: Hardware accelerated

WebGL: Hardware accelerated

Driver Bug Workarounds

clear_uniforms_before_first_program_use

disable_d3d11

exit_on_context_lost

scalarize_vec_and_mat_constructor_args

texsubimage2d_faster_than_teximage2d

Problems Detected

Accelerated video decode interferes with GPU sandbox on older Intel drivers : 180695 , 298968 , 436968 Disabled Features: accelerated_video_decode

GPU rasterization is blacklisted on non-Android : 362779 Disabled Features: gpu_rasterization

Some drivers are unable to reset the D3D device in the GPU process sandbox Applied Workarounds: exit_on_context_lost

TexSubImage2D() is faster for full uploads on ANGLE Applied Workarounds: texsubimage2d_faster_than_teximage2d

Clear uniforms before first program use on all platforms : 124764 , 349137 Applied Workarounds: clear_uniforms_before_first_program_use

Always rewrite vec/mat constructors to be consistent : 398694 Applied Workarounds: scalarize_vec_and_mat_constructor_args

Old Intel drivers cannot reliably support D3D11 : 363721 Applied Workarounds: disable_d3d11

Raster is using a single thread. Disabled Features: multiple_raster_threads

Version Information

Data exported 4/21/2015, 6:48:27 AM

Chrome version Chrome/42.0.2311.90

Operating system Windows NT 6.1

Software rendering list version 10.1

Driver bug list version 7.17

ANGLE commit id 6df9b37d8e3a

2D graphics backend Skia

Command Line Args Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end

Performance Information

Graphics 4.4

Gaming 3.5

Overall 3.5

Driver Information

Initialization time 80

Sandboxed false

GPU0 VENDOR = 0x8086, DEVICE= 0x2e22

GPU1 VENDOR = 0x8086, DEVICE= 0x2e23

Optimus false

AMD switchable false

Desktop compositing Aero Glass

Driver vendor Intel Corporation

Driver version 8.15.10.2302

Driver date 2-11-2011

Pixel shader version 3.0

Vertex shader version 3.0

Machine model name

Machine model version

GL_VENDOR Google Inc.

GL_RENDERER ANGLE (Intel(R) G45/G43 Express Chipset Direct3D9Ex vs_3_0 ps_3_0)

GL_VERSION OpenGL ES 2.0 (ANGLE 2.1.6df9b37d8e3a)

GL_EXTENSIONS GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_depth_texture GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source

Window system binding vendor Google Inc. (adapter LUID: 0000000000009e65)

Window system binding version 1.4 (ANGLE 2.1.6df9b37d8e3a)

Window system binding extensions EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context

Direct rendering Yes

Reset notification strategy 0x8252

GPU process crash count 0

Diagnostics

0

b3DAccelerationEnabled true

b3DAccelerationExists true

bAGPEnabled true

bAGPExistenceValid true

bAGPExists true

bCanRenderWindow true

bDDAccelerationEnabled true

bDriverBeta false

bDriverDebug false

bDriverSigned false

bDriverSignedValid false

bNoHardware false

dwBpp 32

dwDDIVersion 10

dwHeight 768

dwRefreshRate 60

dwWHQLLevel 0

dwWidth 1366

iAdapter 0

lDriverSize 6549504

lMiniVddSize 0

szAGPStatusEnglish Enabled

szAGPStatusLocalized Enabled

szChipType Intel(R) 4 Series Express Chipset Family

szD3DStatusEnglish Enabled

szD3DStatusLocalized Enabled

szDACType Internal

szDDIVersionEnglish 10

szDDIVersionLocalized 10

szDDStatusEnglish Enabled

szDDStatusLocalized Enabled

szDXVAHDEnglish Supported

szDXVAModes ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

szDescription Intel(R) G45/G43 Express Chipset

szDeviceId 0x2E22

szDeviceIdentifier {D7B78E66-6D62-11CF-667B-3324A3C2C535}

szDeviceName
.\DISPLAY1

szDisplayMemoryEnglish 1695 MB

szDisplayMemoryLocalized 1695 MB

szDisplayModeEnglish 1366 x 768 (32 bit) (60Hz)

szDisplayModeLocalized 1366 x 768 (32 bit) (60Hz)

szDriverAssemblyVersion 8.15.10.2302

szDriverAttributes Final Retail

szDriverDateEnglish 2/11/2011 19:16:38

szDriverDateLocalized 2/11/2011 7:16:38 PM

szDriverLanguageEnglish English

szDriverLanguageLocalized English

szDriverModelEnglish WDDM 1.1

szDriverModelLocalized WDDM 1.1

szDriverName igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

szDriverNodeStrongName oem34.inf:Intel.Mfg.NTamd64:iEGL0:8.15.10.2302:pci\ven_8086&dev_2e22

szDriverSignDate

szDriverVersion 8.15.0010.2302

szKeyDeviceID Enum\PCI\VEN_8086&DEV_2E22&SUBSYS_04391028&REV_03

szKeyDeviceKey \Registry\Machine\System\CurrentControlSet\Control\Video\{41DADFAD-1823-4A0A-9ED3-482DDCE2 EFCE}\0000

szManufacturer Intel Corporation

szMiniVdd n/a

szMiniVddDateEnglish n/a

szMiniVddDateLocalized n/a

szMonitorMaxRes

szMonitorName Dell IN1910N(Analog)

szNotesEnglish No problems found.

szNotesLocalized No problems found.

szOverlayEnglish Supported

szRankOfInstalledDriver 00E62001

szRegHelpText

szRevision

szRevisionId 0x0003

szSubSysId 0x04391028

szTestResultD3D7English Not run

szTestResultD3D7Localized Not run

szTestResultD3D8English Not run

szTestResultD3D8Localized Not run

szTestResultD3D9English Not run

szTestResultD3D9Localized Not run

szTestResultDDEnglish Not run

szTestResultDDLocalized Not run

szVdd n/a

szVendorId 0x8086

Log Messages

GpuProcessHostUIShim : The GPU process exited normally. Everything is okay.

Report · Apr 22, 2015

There are a bunch of disabled GPU features under "Problems Detected" that may be affecting performance:

Accelerated video decode interferes with GPU sandbox on older Intel drivers : 180695 , 298968 , 436968 Disabled Features: accelerated_video_decode
GPU rasterization is blacklisted on non-Android : 362779 Disabled Features: gpu_rasterization
Some drivers are unable to reset the D3D device in the GPU process sandbox Applied Workarounds: exit_on_context_lost
TexSubImage2D() is faster for full uploads on ANGLE Applied Workarounds: texsubimage2d_faster_than_teximage2d
Clear uniforms before first program use on all platforms : 124764 , 349137 Applied Workarounds: clear_uniforms_before_first_program_use
Always rewrite vec/mat constructors to be consistent : 398694 Applied Workarounds: scalarize_vec_and_mat_constructor_args
Old Intel drivers cannot reliably support D3D11 : 363721 Applied Workarounds: disable_d3d11
Raster is using a single thread. Disabled Features: multiple_raster_threads

There is a slightly newer driver available. Not sure how much of this it will fix, but it's a good place to start.

Intel® Download Center

Unfortunately, there's not a lot else that you can do here, aside from use a different browser that may not have blacklisted similar features on this card. The caveat is that Google is very data driven, so their telemetry was clearly telling them that these features are problematic on this chipset and driver combination. You might get a faster experience from another browser that hasn't blacklisted this stuff, but most likely it will come at the cost of stability.

Report · Apr 23, 2015

Were these GPU features disabled when I updated my Adobe Flash Player from version 16 to version 17? My Dell Windows 7 Home 8 GB desktop was running great with Adobe Flash Player 16. There is no way that I can go back to Adobe Flash Player version 16?

Report · Apr 23, 2015

They're disabled by Chrome and therefore not available to us.

Report · Apr 24, 2015

Thank you for your help. I have ordered a new laptop that will hopefully run better with the new Adobe Flash Player updated version.

Adobe Community

I need help with Adobe Flash Player 17.

Graphics Feature Status

Driver Bug Workarounds

Problems Detected

Version Information

Performance Information

Driver Information

Diagnostics

Log Messages