I have the serial number for CS4, and I have the box for CS5, but can't find CS6. However CS6 is installed on my old laptop. I am moving to a newer laptop, and discovered the absence of the discs. I probably stored in my office and can't find them now. In fact, the office is a disaster since my husband died and I can't find anything! Well, maybe the printer, but that's about it. Any suggestions? I do not want to start paying $50 a month for a subscription or even $20. I want CS6 on here. Is there a download online for owners? I think I can get the serial number on CS6 that is installed on my old laptop.
Used to be you could chat online with a customer service rep and get this all straightened out. Now I can only find help in forums. If anyone knows how to get through to a customer service rep, please let me know.
Thanks in advance for ANY help!
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
For the serial number, if the software was registered when it was originally installed then the serial number should be available thru the online Adobe account for which it was registered.
Chat support (likely not on weekends) - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )