2 Replies Latest reply on Apr 19, 2015 1:01 PM by Brucgovn

    I cancelled my Creative Cloud and now my Production Premium CS6 won't work!

    DHR_HH

      When I cancelled the Creative Cloud membership by phone, I informed the Adobe rep that I intended to use our Production Premium CS6 suite instead (which we have had longer than CC.  Now I can't open anything in my CS6 suite.  It's treating it as if it was installed with CC - which it was not.  They both have the same login email address.

        • 1. Re: I cancelled my Creative Cloud and now my Production Premium CS6 won't work!
          Brucgovn Adobe Community Professional

          You can try signing with different Adobe ID .

           

          or  if you wish to sign in using same email ID , try and follow below steps :

           

          Windows:

          Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

          Type in below command and hit 'Enter' key.

          appdata

          Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete opm.db file.

           

          Mac:

          1) Right click on Finder icon and  select "Go-To" Folder option.
            2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

          ~/library

          3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm.db file.

           

          Then try to activate Production Premium.

           

          Still face same issue , try clearing SLCache Contents.

          In Windows , first enable Hidden Files and folders view, because most of the files will be hidden by default.

          Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.

          Open Adobe folder and locate SLCache folder and move all its contents to backup folder on Desktop . make sure SLCache is empty .

          Then try to activate Production Premium.

           

           

          Mac :

          1) Right click on Finder icon and  select "Go-To" Folder option.
            2) You will get a text box, type-in below command and then hit 'Return' key.

          ~/library

          3)Then navigate to Application Support>Adobe.

          Under Adobe folder

          locate SLCache folder and move all its contents to backup folder on Desktop . make sure SLCache is empty .

          Then try to activate Production Premium.


          If the subscription is not completely removed , sometimes it will still recognize Cancelled CC subscription and prompts error .

          You can check by signing in with different Adobe ID. 

          1 person found this helpful
          • 2. Re: I cancelled my Creative Cloud and now my Production Premium CS6 won't work!
            Brucgovn Adobe Community Professional

            Even though , you had registered serial number using one particular email ID , you can still use it along with different email ID.

            1 person found this helpful