1 Reply Latest reply on Apr 19, 2015 1:09 PM by A.T. Romano

    error message in Premiere 12 on Windows 7 when reordering video clips

    Jordyne716

      I am using Premiere 12 on my PC using Windows 7. I have done a substantial amount of editing already but every time I go to re-order my video clips an error message pops up and priemere shuts down. When I trouble shoot the problem it says there is an incompatibility issue. Help! What should I do? I don't want to lose the work I have already done.

        • 1. Re: error message in Premiere 12 on Windows 7 when reordering video clips
          A.T. Romano Level 7

          jordyne

           

          Please give more details on the message regarding incompatibility? Please give exact wording of message.

           

          What exactly are you doing with the "re-order" of the video clips? Is this the only Timeline activity that triggers this message and/or program shutdown?

           

          How large is the project when this issue occurs?

           

          Are you working with the AutoSave feature On? See Edit Menu/Preferences/AutoSave.

           

          Please consider and then we can decide what next.

           

          Thank you.

           

          ATR