1 Reply Latest reply on Apr 19, 2015 5:52 PM by A.T. Romano

    Video issues from version 12 to 11

    laurenf94317002

      We made a video in premiere elements version 12 and now we are trying to edit it in version 11 but it's not working. How are we able to get the video working through version 11?

        • 1. Re: Video issues from version 12 to 11
          A.T. Romano Level 7

          laurenf

           

          What computer operating system is involved?

           

          Please verify that "video" is a video export from Premiere Elements 12/12.1 and not a Premiere Elements 12/12.1 project file that you are trying to open in Premiere Elements 11. Please excuse the question, but I did not want to take anything for granted. You cannot open a project file created in a later version in an earlier version.

           

          Now if you are trying to import a Premiere Elements 12/12.1 video export into Premiere Elements 11, then please tell us in detail the export settings that you used in Premiere Elements 12/12.1. How are you importing the file into 11 - Add Media/Files and Folders?

           

          Let us start here and then we can decide what next.

           

          Thank you.

           

          ATR