Forgot to mention it's P.E. 9.0
Microsoft Windows 7 Professional (64-bit)
I can't follow this path (from another thread I found) exactly but I have searched for the 9.0 folder and it is empty
Local Disk C
Premiere Elements Folder
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete.
Not on this current installation but on the last one (I removed and reinstalled) I updated to 9.0.1 and still had the same issue
Thanks for the posts which give information concerning your Premiere Elements 9.0/9.0.1 issue.
Let me make sure on one point especially.....at the present time, you can
a. Open Premiere Elements 9.0/9.0.1
b. You can find the Adobe Premiere Elements Prefs file and deletion of it makes no difference to your issue.
c. Have you deleted the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists? If not, please do so.
1. Does the problem exist with and without the antivirus and firewall(s) disabled?
2. Are you working with a pen and tablet device or mouse?
3. Do you have the latest version of QuickTime installed on your computer along with Premiere Elements 9? And, are you running the programs as administrator?
4. Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card? If it is, then delete the BadDrivers.txt file found in the location indicated in the following document
Did any of the above impact your problem? If not, if you have not done the following by the following scheme, please do so...
Uninstall the usual Control Panel way
Do a free ccleaner run through (regular and registry parts)
Reinstall with antivirus and firewall(s) disabled.
Download and install the 9.0.1 Update.
Please review and consider.
a. Open Premiere Elements 9.0/9.0.1 - Yes, I get the welcome screen (v9.0). I can choose open project, and choose my project. The program will open and show that it is loading the project with the scroll line will show all the way to 100% and will stay there. Sometimes I get the "Sorry" message and sometimes the loading project window just goes away and nothing is loaded and the program stays on the clock until I close it.
b. You can find the Adobe Premiere Elements Prefs file and deletion of it makes no difference to your issue. - Made no difference
c. Have you deleted the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists? If not, please do so. - Done, made no difference
1. Does the problem exist with and without the antivirus and firewall(s) disabled? - Running McAfee Total Access Protection. Turned off firewall and anti virus. It works. As a test I left the anti virus off and tried loading project with and with out the firewall turned on. The project loaded each time. I then tested the firewall on, with and with out antivirus. Antivirus off - project loads each time. Antivirus on - doesn't load and program stays on clock.
I will continue to experiment with it and see what happens. The last time I used it I was running a different McAfee product than no. So it seems to work with the Firewall on and the Antivirus off.
Thanks for the update.
McAfee antivirus has a long history of conflicts with Premiere Elements (many versions).
Depending on your experimenting with the issue, you might want to contact McAfee to determine if there
is a way to set McAfee controls to overcome the issue.
We will be watch for further developments as your schedule permits.