3 Replies Latest reply on Apr 21, 2015 10:23 AM by A.T. Romano

    unable to validate my serial number for purchased version of premiere elements will not connect to internet even though my connection is ok


      i have purchased an official copy of premier elements 13. i have my serial number etc but when i go validate my sign in throgh my internet connection nothing happens. its a nightmare !! I cannot even find out how to generate a rerquest code for offline valiodation. clicking on "generate response code " does nothing. I have jjust spent £79 on this product. will someone please help. ther is nothing wrong with my internet connection.