3 Replies Latest reply on Apr 21, 2015 6:35 AM by trshaner

    Why can I not import pictures any more? Lightroom says "Your Lightroom 5 64-bit does not work correctly"

    HEINZ Schweiz

      Why can I not import pictures any more?

      Lightroom says "Your Lightroom 5 64-bit does not work correctly"

       

      Technical informations:

      PC with Windows 7 64-bit, Lightroom 5.7.1 64-bit installed.

       

      What I have done:
      • I downloaded the newest LR 5.71 and installed it again - mode repair; without success
      • I checked my PC with Norton 360: full scanning and optimizing registry
      • I restarted the PC and than I installed the LR 5.7 again - repair
      Trouble 1:

      Two days ago I could work with my LR 5 and to import pictures from a SD was no problem. Now I can start LR 5 and I can watch/modify pictures, but as soon as I try to import new pictures LR 5 stops and gives the message "your LR 5 64-bit does not work correctly - searching for solution". I have not changed anything in my computer since lasttime LR 5 worked properly, only the registry was optimized by Norton 360.

      Trouble 2:

      I live in Switzerland and my language ist German. I dit not find a place where I can present my problem in German, e.g. a phone number oder email-address oder german-chat. My English is to week for a discussion for computer problems and do understand it.

       

      Help:

      I would very appreciate if anybody can help me, either to trouble 1 or to trouble 2. Thanks.