1 Reply Latest reply on Apr 21, 2015 11:52 AM by m_vargas

    Help with Updating Flash on Mac OS

    alexism27

      How can I update my Flash player on my OS S Yosemite (version 10.10.3)? Here is the main setback:

      When I go to install the newest version, I am prompted to give a password. The program does not recognize neither my Adobe account nor my Apple account. I have reset both accept passwords. The program still does not recognize me. I cannot seem to find a way to override it so as to uninstall the program and then re-install it since that too calls for a password.

       

      When I reset my passwords, I did so by going through the homepage rather than the optional "reset password" on the installation screen. That too did not recognize any or my passwords.

       

      What is going on? Can anyone please help me?