1 2 Previous Next 41 Replies Latest reply on Jun 17, 2015 8:10 AM by davida73644629

    GPU Acceleration not working

    Keety-uk Level 1

      Hi,

       

      LIghtroomCC, GPU accel not working, getting "Graphics processor acceleration has been disabled due to errors"

       

      My system info is thus

       

      Graphics Processor Info:

      Check OpenGL support: Failed

      Vendor: ATI Technologies Inc.

      Version: 3.3.13283 Core Profile Context 14.501.1003.0

      Renderer: AMD Radeon HD 5800 Series

      LanguageVersion: 4.40

       

      Driver version

       

      Catalyst 14.12

      Open GL version 6.14.10.13283

       

      Tested opengl using some benchmarking tools and it works fine, GPU accel working fine in PhotoshopCC

       

      HELP!

        • 2. Re: GPU Acceleration not working
          Keety-uk Level 1

          D'oh!!

           

          Windows 8.1 x64

          1 person found this helpful
          • 3. Re: GPU Acceleration not working
            Keety-uk Level 1

            Probably easier If I dump the whole sys info

             

            Lightroom version:  CC 2015 [1014445]

            License: Creative Cloud

            Operating system: Windows 8.1 Business Edition

            Version: 6.3 [9600]

            Application architecture: x64

            System architecture: x64

            Logical processor count: 8

            Processor speed: 1.9 GHz

            Built-in memory: 24559.2 MB

            Real memory available to Lightroom: 24559.2 MB

            Real memory used by Lightroom: 2348.2 MB (9.5%)

            Virtual memory used by Lightroom: 2416.8 MB

            Memory cache size: 4.0 MB

            Maximum thread count used by Camera Raw: 8

            Camera Raw SIMD optimization: SSE2

            System DPI setting: 96 DPI

            Desktop composition enabled: Yes

            Displays: 1) 1920x1080, 2) 1920x1080

            Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

             

             

            Graphics Processor Info:

            Check OpenGL support: Failed

            Vendor: ATI Technologies Inc.

            Version: 3.3.13283 Core Profile Context 14.501.1003.0

            Renderer: AMD Radeon HD 5800 Series

            LanguageVersion: 4.40

             

             

             

             

             

             

             

            Installed Plugins:

            1) Athentech PerfectlyClear

            2) Behance

            3) Canon Print Studio Pro

            4) Canon Tether Plugin

            5) Export to Photomatix Pro

            6) Facebook

            7) Flickr

            8) Leica Tether Plugin

            9) Nikon Tether Plugin

            10) Perfect Effects 8

             

             

            Config.lua flags: None

             

             

            Adapter #1: Vendor : 1002

              D

            • 4. Re: GPU Acceleration not working
              Lee Jay Level 4

              My suggestion is to try a video driver upgrade to latest version.

              1 person found this helpful
              • 5. Re: GPU Acceleration not working
                Keety-uk Level 1

                Yeah, that was the first thing I tried....

                • 6. Re: GPU Acceleration not working
                  Lee Jay Level 4

                  Well, some cards simply won't work (be compatible with the code).  I'm not sure if this is one of them or not.

                   

                  • Requirements
                    • You need to be running Windows 7 or later, or Mac OS 10.9 or later. (Note that LR CC/6 can run on Mac 10.8, but without GPU accelaration)
                    • The card needs to support Open GL 3.3 or later, which includes most cards from about 2010/2011 onwards.
                    • It doesn’t need a top-spec graphics card. If you’re buying a new one, a recent mid-range graphics card with 2GB of RAM is a great choice.
                    • You need to be running recent drivers, especially if you have problems. Windows Update often suggests outdated drivers – check the card manufacturer’s website instead.
                  1 person found this helpful
                  • 7. Re: GPU Acceleration not working
                    Cloverlands

                    I have the same problem Keety-uk and I think we both understand what hardware we have and if the latest driver is installed!

                    May be an AMD driver issue, but we need more AMD owner feedback. I'm running Catalyst Version 15.4 Beta and a Radeon HD 6800 that supports 100% of OpenGL Extensions versions 3.3,4.0 and 4.1

                     

                    Lightroom version: 6.0 [1014445]

                    License: Perpetual

                    Operating system: Windows 7 Business Edition

                    Version: 6.1 [7601]

                    Application architecture: x64

                    System architecture: x64

                    Logical processor count: 4

                    Processor speed: 4.0 GHz

                    Built-in memory: 16331.1 MB

                    Real memory available to Lightroom: 16331.1 MB

                    Real memory used by Lightroom: 912.4 MB (5.5%)

                    Virtual memory used by Lightroom: 879.8 MB

                    Memory cache size: 0.0 MB

                    Maximum thread count used by Camera Raw: 4

                    Camera Raw SIMD optimization: SSE2,AVX

                    System DPI setting: 96 DPI

                    Desktop composition enabled: Yes

                    Displays: 1) 1920x1080, 2) 1920x1080

                    Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

                     

                     

                    Graphics Processor Info:

                    Check OpenGL support: Failed

                    Vendor: ATI Technologies Inc.

                    Version: 3.3.13292 Core Profile Context 14.502.1014.0

                    Renderer: AMD Radeon HD 6800 Series

                    LanguageVersion: 4.40

                     

                    early days for a fix I think.

                    • 8. Re: GPU Acceleration not working
                      andy.d.bell Level 1

                      Same

                       

                      AMD radeon 6800

                      just updated drivers and catalyst

                      os is win 8.1 64 bit

                       

                      my OpenGL version is 6.14.10

                       

                      god i've been waiting MONTHS for this!!!!

                      • 9. Re: GPU Acceleration not working
                        davida73644629

                        Same problem, GPU Acceleration not working. I have latest card driver which supports OpenGL 4.40

                         

                        Lightroom version: 6.0 [1014445]

                        License: Perpetual

                        Operating system: Windows 7 Business Edition

                        Version: 6.1 [7601]

                        Application architecture: x64

                        System architecture: x64

                        Logical processor count: 12

                        Processor speed: 3.3 GHz

                        Built-in memory: 12279.0 MB

                        Real memory available to Lightroom: 12279.0 MB

                        Real memory used by Lightroom: 469.7 MB (3.8%)

                        Virtual memory used by Lightroom: 432.3 MB

                        Memory cache size: 135.5 MB

                        Maximum thread count used by Camera Raw: 6

                        Camera Raw SIMD optimization: SSE2

                        System DPI setting: 120 DPI

                        Desktop composition enabled: Yes

                        Displays: 1) 1920x1200

                        Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

                        Graphics Processor Info:

                        Check OpenGL support: Failed

                        Vendor: ATI Technologies Inc.

                        Version: 3.3.13092 Core Profile Context FireGL 14.301.1010.0

                        Renderer: ATI FirePro V5800 (FireGL) Graphics Adapter

                        LanguageVersion: 4.40

                        Application folder: C:\Program Files\Adobe\Adobe Lightroom

                        Library Path: C:\Users\DJADNA_HP\Pictures\Lightroom\Lightroom Catalog.lrcat

                        Settings Folder: C:\Users\DJADNA_HP\AppData\Roaming\Adobe\Lightroom

                        Installed Plugins:

                        1) Behance

                        2) Canon Tether Plugin

                        3) ColorChecker Passport

                        4) Facebook

                        5) Flickr

                        6) Leica Tether Plugin

                        7) Nikon Tether Plugin

                        Config.lua flags: None

                        Adapter #1: Vendor : 1002

                          Device : 68a9

                          Subsystem : 23061002

                          Revision : 0

                          Video Memory : 1013

                        AudioDeviceIOBlockSize: 1024

                        AudioDeviceName: Speakers (Realtek High Definition Audio)

                        AudioDeviceNumberOfChannels: 2

                        AudioDeviceSampleRate: 44100

                        Build: Uninitialized

                        Direct2DEnabled: false

                        GPUDevice: not available

                        OGLEnabled: true

                        • 10. Re: GPU Acceleration not working
                          stephenf3025828

                          Same problem

                           

                          Graphics Processor Info:

                          Check OpenGL support: Failed

                          Vendor: ATI Technologies Inc.

                          Version: 3.3.13283 Core Profile Context 14.501.1003.0

                          Renderer: AMD Radeon HD 6900 Series

                          LanguageVersion: 4.40

                          • 11. Re: GPU Acceleration not working
                            marcial4 Level 1

                            looks like there's some issue with the AMD radeon cards or this latest driver from them!. It happened to me too:

                             

                            Graphics Processor Info:

                            Check OpenGL support: Failed

                            Vendor: ATI Technologies Inc.

                            Version: 3.3.13283 Core Profile Context 14.501.1003.0

                            Renderer: AMD Radeon HD 6450

                            LanguageVersion: 4.40

                            1 person found this helpful
                            • 12. Re: GPU Acceleration not working
                              Wolf Eilers Level 4

                              I'm also hit with the GPU not supported. My GPU seems good enough for Ps CC 2014 but not good enough for Lr CC. Needless to say I'm running the latest drivers. Do I need to go shopping for a card to replace my AMD Radeon HD 6700? It meets all the required specs.

                               

                              Lightroom version:  CC 2015 [1014445]

                              License: Creative Cloud

                              Operating system: Windows 7 Home Premium Edition

                              Version: 6.1 [7601]

                              Application architecture: x64

                              System architecture: x64

                              Logical processor count: 8

                              Processor speed: 3.5 GHz

                              Built-in memory: 16339.5 MB

                              Real memory available to Lightroom: 16339.5 MB

                              Real memory used by Lightroom: 732.4 MB (4.4%)

                              Virtual memory used by Lightroom: 701.4 MB

                              Memory cache size: 136.2 MB

                              Maximum thread count used by Camera Raw: 4

                              Camera Raw SIMD optimization: SSE2,AVX

                              System DPI setting: 96 DPI

                              Desktop composition enabled: Yes

                              Displays: 1) 1920x1200, 2) 1920x1200

                              Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

                               

                              Graphics Processor Info:

                              Check OpenGL support: Failed

                              Vendor: ATI Technologies Inc.

                              Version: 3.3.13283 Core Profile Context 14.501.1003.0

                              Renderer: AMD Radeon HD 6700 Series

                              LanguageVersion: 4.40

                               

                               

                              Application folder: C:\Program Files\Adobe\Adobe Lightroom

                              Library Path: D:\Users\Wolf\Pictures\Lightroom\Lightroom 5 Projects-2.lrcat

                              Settings Folder: D:\Users\Wolf\AppData\Roaming\Adobe\Lightroom

                               

                              Installed Plugins:

                              1) Behance

                              2) Canon Tether Plugin

                              3) ColorChecker Passport

                              4) DNG Recover Edges

                              5) Facebook

                              6) Flickr

                              7) jf Data Explorer

                              8) jf Zenfolio

                              9) Leica Tether Plugin

                              10) Nikon Tether Plugin

                              11) Perfect Effects 9

                               

                              Config.lua flags: None

                               

                              Adapter #1: Vendor : 1002

                                  Device : 673e

                                  Subsystem : 31701682

                                  Revision : 0

                                  Video Memory : 1011

                              AudioDeviceIOBlockSize: 1024

                              AudioDeviceName: Speakers (Realtek High Definition Audio)

                              AudioDeviceNumberOfChannels: 2

                              AudioDeviceSampleRate: 44100

                              Build: Uninitialized

                              Direct2DEnabled: false

                              GPUDevice: not available

                              OGLEnabled: true

                              • 13. Re: GPU Acceleration not working
                                Mollysnoot Level 3

                                See this thread also: Re: OpenGL Failure in Lightroom CC. Looks like everyone affected so far are using AMD Radeon GPUs - not one Nvidia issue reported yet. Interesting.

                                 

                                M

                                1 person found this helpful
                                • 14. Re: GPU Acceleration not working
                                  andy.d.bell Level 1

                                  i also added a thread for radeon users who WERE sucessful in getting openGL working and haven't gotten any replies yet.

                                   

                                  of course, people who aren't having problems are all probably working, and not poking around the support forums like us suckers.

                                  • 15. Re: GPU Acceleration not working
                                    ivanmezak

                                    Same here...

                                    Lightroom version:  CC 2015 [1014445]

                                    License: Creative Cloud

                                    Operating system: Mac OS 10

                                    Version: 10.10 [3]

                                    Application architecture: x64

                                    Logical processor count: 4

                                    Processor speed: 2.3 GHz

                                    Built-in memory: 8,192.0 MB

                                    Real memory available to Lightroom: 8,192.0 MB

                                    Real memory used by Lightroom: 357.1 MB (4.3%)

                                    Virtual memory used by Lightroom: 1,572.4 MB

                                    Memory cache size: 250.7 MB

                                    Maximum thread count used by Camera Raw: 2

                                    Camera Raw SIMD optimization: SSE2,AVX

                                    Displays: 1) 1280x800

                                     

                                     

                                    Graphics Processor Info:

                                    Check OpenGL support: Failed

                                    Vendor: Intel Inc.

                                    Version: 3.3 INTEL-10.0.31

                                    Renderer: Intel HD Graphics 3000 OpenGL Engine

                                    LanguageVersion: 3.30

                                     

                                     

                                     

                                     

                                    Application folder: /Applications/Adobe Lightroom

                                    Library Path: /Users/ivanmeza/Documents/NOVUM 2015/IVAN MEZA PHOTOGRAPHY/caballo melissa mora/CABALLO MELISSA/CABALLO MELISSA-2.lrcat

                                    Settings Folder: /Users/ivanmeza/Library/Application Support/Adobe/Lightroom

                                     

                                     

                                    Installed Plugins:

                                    1) Aperture/iPhoto Importer Plug-in

                                    2) Behance

                                    3) Canon Tether Plugin

                                    4) Facebook

                                    5) Flickr

                                    6) Leica Tether Plugin

                                    7) Nikon Tether Plugin

                                    8) SmugMug

                                    • 16. Re: GPU Acceleration not working
                                      BrentBusch

                                      Same problem for me.

                                       

                                       

                                      Lightroom version: 6.0 [1014445]

                                      License: Perpetual

                                      Operating system: Windows 7 Business Edition

                                      Version: 6.1 [7601]

                                      Application architecture: x64

                                      System architecture: x64

                                      Logical processor count: 8

                                      Processor speed: 3.5 GHz

                                      Built-in memory: 32718.5 MB

                                      Real memory available to Lightroom: 32718.5 MB

                                      Real memory used by Lightroom: 1002.9 MB (3.0%)

                                      Virtual memory used by Lightroom: 997.3 MB

                                      Memory cache size: 435.2 MB

                                      Maximum thread count used by Camera Raw: 4

                                      Camera Raw SIMD optimization: SSE2,AVX

                                      System DPI setting: 96 DPI

                                      Desktop composition enabled: Yes

                                      Displays: 1) 1920x1200, 2) 1920x1200, 3) 1920x1200

                                      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

                                       

                                      Graphics Processor Info:

                                      Check OpenGL support: Failed

                                      Vendor: ATI Technologies Inc.

                                      Version: 3.3.13283 Core Profile Context 14.501.1003.0

                                      Renderer: AMD Radeon HD 6670

                                      LanguageVersion: 4.40

                                       

                                       

                                      Application folder: C:\Program Files\Adobe\Adobe Lightroom

                                      Library Path: G:\Lightroom\Lightroom Catalog.lrcat

                                      Settings Folder: C:\Users\BB\AppData\Roaming\Adobe\Lightroom

                                       

                                      Installed Plugins:

                                      1) Export to Photomatix Pro

                                      2) Facebook

                                      3) Flickr

                                      4) HDR Efex Pro 2

                                      5) Nikon Tether Plugin

                                       

                                      Config.lua flags: None

                                       

                                      Adapter #1: Vendor : 1002

                                          Device : 6758

                                          Subsystem : 318c1682

                                          Revision : 0

                                          Video Memory : 2032

                                      AudioDeviceIOBlockSize: 1024

                                      AudioDeviceName: Speakers (Realtek High Definition Audio)

                                      AudioDeviceNumberOfChannels: 2

                                      AudioDeviceSampleRate: 44100

                                      Build: Uninitialized

                                      Direct2DEnabled: false

                                      GPUDevice: not available

                                      OGLEnabled: true

                                      • 17. Re: GPU Acceleration not working
                                        martine21238421

                                        Same with my ATI Radeon HD 6850. No OpenGL support.

                                         

                                        Graphics Processor Info:

                                        Check OpenGL support: Failed

                                        Vendor: ATI Technologies Inc.

                                        Version: 3.3.13283 Core Profile Context 14.501.1003.0

                                        Renderer: AMD Radeon HD 6800 Series

                                        LanguageVersion: 4.40

                                         

                                        Then updated to latest beta driver but same result: no OpenGL due to error

                                        • 18. Re: GPU Acceleration not working
                                          mrksmnch Level 1

                                          Same Problem with my AMD HD 7450 w/ Catalyst 12.04.

                                          What does "GPUDevice: not available" mean? That is listet in every post here ...

                                           

                                           

                                          Version von Lightroom:  CC 2015 [1014445]

                                          Lizenz: Creative Cloud

                                          Betriebssystem: Windows 7 Home Premium Edition

                                          Version: 6.1 [7601]

                                          Anwendungsarchitektur: x64

                                          Systemarchitektur: x64

                                          Anzahl logischer Prozessoren: 4

                                          Prozessorgeschwindigkeit: 3,2 GHz

                                          Integrierter Speicher: 16347,7 MB

                                          Für Lightroom verfügbarer phys. Speicher: 16347,7 MB

                                          Von Lightroom verwendeter phys. Speicher: 1340,8 MB (8,2%)

                                          Von Lightroom verwendeter virtueller Speicher: 1367,2 MB

                                          Cache-Speichergröße: 284,5 MB

                                          Maximale Anzahl Threads, die Camera Raw verwendet: 4

                                          Camera Raw SIMD-Optimierung: SSE2,AVX

                                          DPI-Einstellung des Systems: 96 DPI

                                          Desktop-Komposition aktiviert: Ja

                                          Monitore/Anzeigegeräte: 1) 1680x1050

                                          Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

                                           

                                          Informationen zum Grafikprozessor:

                                          Check OpenGL support: Failed

                                          Vendor: ATI Technologies Inc.

                                          Version: 3.3.13283 Core Profile Context 14.501.1003.0

                                          Renderer: AMD Radeon HD 7450

                                          LanguageVersion: 4.40

                                           

                                           

                                          Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom

                                          Bibliothekspfad: Y:\LR5_Katalog\LR5_Katalog-2.lrcat

                                          Einstellungen-Ordner: C:\Users\mmphotographie\AppData\Roaming\Adobe\Lightroom

                                           

                                          Installierte Zusatzmodule:

                                          1) Behance

                                          2) Canon Tether-Zusatzmodul

                                          3) Facebook

                                          4) Flickr

                                          5) HDR Efex Pro 2

                                          6) Imagenomic Portraiture

                                          7) Leica Tether-Zusatzmodul

                                          8) Nikon Tether-Zusatzmodul

                                           

                                          Config.lua-Flags: None

                                           

                                          Adapter Nr. 1: Anbieter : 1002

                                              Gerät : 6779

                                              Subsystem : 32001682

                                              Version : 0

                                              Grafikspeicher : 1008

                                          AudioDeviceIOBlockSize: 1024

                                          AudioDeviceName: Lautsprecher (Realtek High Definition Audio)

                                          AudioDeviceNumberOfChannels: 2

                                          AudioDeviceSampleRate: 44100

                                          Build: LR5x102

                                          Direct2DEnabled: false

                                          GPUDevice: not available

                                          OGLEnabled: true

                                          • 19. Re: GPU Acceleration not working
                                            D Fosse Adobe Community Professional & MVP

                                            Another "me too"-post.

                                             

                                            Radeon HD 6670, driver updated from AMD less than a week ago.

                                            • 20. Re: GPU Acceleration not working
                                              jsyder Level 1

                                              Another me too!! I won't even bother posting my system here cos it covers all the requirements! C'mon Adobe/ AMD!! Sort it out!!! Pretty please? Cherry on top and all that Jazz!

                                              • 21. Re: GPU Acceleration not working
                                                Arpit Kapoor Adobe Employee

                                                Hi All,

                                                 

                                                This is a GPU related issue. Please update your GPU drivers from the manufacturers website.

                                                 

                                                In the mean while, disabling "Use Graphics Processor" (Preferences > Performance), should help load the Develop module.

                                                 

                                                For more details, Adobe Photoshop Lightroom Help | Lightroom GPU FAQ

                                                 

                                                ~ Arpit

                                                1 person found this helpful
                                                • 22. Re: GPU Acceleration not working
                                                  jsyder Level 1

                                                  Really? We are all aware that our AMD graphic processors are NOT working with the update. Although, like everyone else in this forum, it meets the requirements. We have also updated our drivers as requested. Can someone from Adobe communicate with someone from Radeon and get this resolved? We actually want to get it to work, rather than disabling it. It's one of the reasons alot of people have either taken out a plan, or chose to upgrade etc. I think as paying customers, we deserve a bit more than telling us it's a GPU related issue when that's what the entire forum is already talking about!

                                                  • 23. Re: GPU Acceleration not working
                                                    Arpit Kapoor Adobe Employee

                                                    Hi Jsyder,

                                                     

                                                    We have been informed that AMD is aware of this.

                                                     

                                                    In the mean while, could you try the suggestions mentioned under Post #54 https://forums.adobe.com/thread/1822782?start=40&tstart=0# and check if that makes any difference.

                                                     

                                                    ~ Arpit

                                                    1 person found this helpful
                                                    • 24. Re: GPU Acceleration not working
                                                      jsyder Level 1

                                                      Cheers, will give that a go and see. Thanks for your response

                                                      • 25. Re: GPU Acceleration not working
                                                        Mike Katz Level 1

                                                        Same, AMD, latest driver. Photoshop works, Cpature One Pro works, Lightroom does not.

                                                        • 26. Re: GPU Acceleration not working
                                                          ous_test

                                                          The #54 post worked for my R9 280.

                                                           

                                                           

                                                          • 27. Re: GPU Acceleration not working
                                                            Mike Katz Level 1

                                                            Not for my Radeon HD6900 .

                                                            • 28. Re: GPU Acceleration not working
                                                              bootnex

                                                              Not working on my Radeon 6900

                                                              Sys_Info.jpg

                                                              • 29. Re: GPU Acceleration not working
                                                                bejriniuss

                                                                My NVIDIA GTX 970 is also not working...

                                                                • 30. Re: GPU Acceleration not working
                                                                  VeloDramatic Level 1

                                                                  If you want to be helpful, how about reading the thread before offering boilerplate to users that are at least two steps ahead of you.

                                                                  • 31. Re: GPU Acceleration not working
                                                                    stephenw98371371

                                                                    Same problem with the Radeon HD6450. Log file has been emailed. Hoping a solution will come up soon.

                                                                    • 32. Re: GPU Acceleration not working
                                                                      landoloons

                                                                      My NVidia GeForce GT 750M initially did not work with LR6 ("disabled due to errors") until I went to the Dell web site and got an update to the "Intel HD Graphics driver". Somewhere in the LR6 system requirements I think it says "Intel HD 4400" or better is required.

                                                                       

                                                                      LR6 now says GPU support is enabled.  However, I don't see any difference in performance - zooming in and out, panning, are unchanged. 

                                                                      • 33. Re: GPU Acceleration not working
                                                                        fviero Level 1

                                                                        Hi all, there´s a very nice discussion here:

                                                                         

                                                                        https://forums.adobe.com/thread/1822782?start=0&tstart=0

                                                                         

                                                                        In short, all of you using up to date AMD drivers should try to remove then (using add/remove programs) and install older drivers. The version that is working for most people (me included) is the one released in March, 25, 2014. Version 14.4.

                                                                         

                                                                        You can simply try to downgrade and if that doesn´t work, do a full software/driver uninstall, reboot, install drivers/software version 14.4, reboot and check back at the performance tab inside lightroom.

                                                                        • 34. Re: GPU Acceleration not working
                                                                          andy.d.bell Level 1

                                                                          CONFIRMED!!

                                                                           

                                                                          14.4 drivers worked for me!!

                                                                           

                                                                          Operating system: Windows 8.1 Home Premium Edition

                                                                          Version: 6.3 [9600]

                                                                          Application architecture: x64

                                                                          System architecture: x64

                                                                           

                                                                          Graphics Processor Info:

                                                                          AMD Radeon HD 6800 Series

                                                                           

                                                                           

                                                                          Check OpenGL support: Passed

                                                                          Vendor: ATI Technologies Inc.

                                                                          Version: 3.3.12874 Core Profile Context 14.100.0.0

                                                                          Renderer: AMD Radeon HD 6800 Series

                                                                          LanguageVersion: 4.30

                                                                           

                                                                          BUT, when i originally uninstalled the drivers manually, via the control panel it DID NOT work. I had to use the AMD driver remover tool listed in the other thread before i could get lightroom to work with my radeon.

                                                                           

                                                                          Good work to everyone who helped!

                                                                           

                                                                          Back to work.

                                                                          1 person found this helpful
                                                                          • 35. Re: GPU Acceleration not working
                                                                            mrksmnch Level 1

                                                                            Yeahhh! Catalyst 14.4 works!

                                                                            OS: Win 7 Home Premium 64bit
                                                                            AMD HD 7450!

                                                                            Thanks y'all!!!!

                                                                            1 person found this helpful
                                                                            • 36. Re: GPU Acceleration not working
                                                                              andy.d.bell Level 1

                                                                              Welp.

                                                                               

                                                                              Rolling back to 14.4 worked for Lightroom just fine BUT now my GPU doesn't work with Photoshop. I'm running CC 2014, if I upgrade will it help?

                                                                               

                                                                              My main issue isn't so much speed with Photoshop, it's that Scrubby Zoom needs GPU acceleration to work, and I need scrubby zoom to work. Anybody have any info on this?

                                                                               

                                                                              I spend a lot more time Lr than Ps so Im gonna keep my old video drivers, but this is starting to get frustrating.

                                                                              • 37. Re: GPU Acceleration not working
                                                                                pictureman100

                                                                                I have the same problem GPU not being to use by Lightroom 6 although GPU box is checked and no fail warning. I have Intel HD 4000 and as you correctly say Adobe says Intel HD4400 or Later is required. Now is Intel HD 4000 separate driver than Intel HD 4400. Or is Intel HD 4400 an update of Intel HD 4000 ? I have been to the manufacturers web site and it says all my drivers are up to date. Just wondering if this could be the problem for me ?

                                                                                • 38. Re: GPU Acceleration not working
                                                                                  landoloons Level 1

                                                                                  It's a hardware spec - the 4400 is a newer Intel chip than the 4000.   If the manufacturer web site says there's no available upgrade, maybe you don't have 4400 graphics hardware.  But I'm a little puzzled because you say the 'Use GPU" box is checked and you get no error messages...

                                                                                  • 39. Re: GPU Acceleration not working
                                                                                    pictureman100 Level 1

                                                                                    I have not made it clear enough, let me try again. I have the Intel HD 4000 driver Version ( 9.17.10.2932 ). Intel says my driver is up to date. But although my GPU is checked and Lightroom 6 CC, gives me no warning message. I still can not use my GPU unless I uncheck. 

                                                                                    Also Camera Raw in Photoshop 2015 CC will not work.

                                                                                     

                                                                                    Thank you for replying.

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