• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

i am desperate, no one to talk to in Mexico, its incredible!! you are charging me every month and I cannot use your software!!

New Here ,
Apr 21, 2015 Apr 21, 2015

Copy link to clipboard

Copied

I changed my computer and there is no one that can help me from Adobe to configure my new computer

Views

125

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 21, 2015 Apr 21, 2015

Copy link to clipboard

Copied

What are you trying to configure? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 21, 2015 Apr 21, 2015

Copy link to clipboard

Copied

I changed my computer, have a new one and i cant figure out how to use the adobe Acrobat I al paying every month. It kept telling me I am using it as a trial mode and today it ended a month ago. I have been trying to contact someone at adobe but there is no contact phone that works. I hope your refund department works as well as your charging department.

Enviado desde mi iPhone

El 21/04/2015, a las 14:08, Ned Murphy <forums_noreply@adobe.com> escribió:

i am desperate, no one to talk to in Mexico, its incredible!! you are charging me every month and I cannot use your software!!

created by Ned Murphy in Downloading, Installing, Setting Up - View the full discussion

What are you trying to configure?

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7459573#7459573 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7459573#7459573

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community

For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 21, 2015 Apr 21, 2015

Copy link to clipboard

Copied

LATEST

See if either of the following help...

Sign in, activation, or connection errors | CS5.5 and later
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html


Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

I do not work for Adobe so I cannot answer anything regarding refunds versus charges.

What you should try to do is to contact them thru chat and get their assistance.  The chat link I provide below does work, but it can be as touchy as the software to get it working.   Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines