1 Reply Latest reply on Apr 21, 2015 11:34 AM by michelleb36284588

    Indesign CS4 crashes at startup


      I have been using Indesign CS4 version 6.0 with no issues for several years. All of a sudden, it started to crash on startup. I have tried uninstalling and reinstalling, I tried removing any documents in the recovery folder, I tried removing any settings/preferences. I can't figure it out. This is the error I receive.  (please note, I have the master collection, and my other programs load just fine)


      Thanks for any help you can offer:


      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: InDesign.exe

        Application Version:

        Application Timestamp: 48bf8dab

        Fault Module Name: WidgetBin.dll

        Fault Module Version:

        Fault Module Timestamp: 48bf8d2e

        Exception Code: c0000005

        Exception Offset: 000df422

        OS Version: 6.1.7601.

        Locale ID: 1033

        Additional Information 1: 0a9e

        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

        Additional Information 3: 0a9e

        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789



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