1 Reply Latest reply on Apr 21, 2015 12:49 PM by MrXLII

    Lightroom CC crashes on launch on OSX 10.10.3

    MrXLII

      Running on 15" Retina MBP Late 2013.

       

      Tried reinstalling, logging in and out from Creative Cloud, as well as removing preferences file, uninstalling Lightroom 5 and moving LR5 catalogue out of the way.

      Crash happens after upgrade/create new catalogue prompt.

       

      amt3.log shows the following (parsed for "ERROR"):

      04/21/15 20:46:40:901 | [ERROR] |  |  |  | ASUFeatureParser |  |  | 1767187 | Signature successfully validated for asu features

      04/21/15 20:46:40:921 | [ERROR] |  |  |  | SLCoreService |  |  | 1767187 | No value for key [Extended_License_Type] in user dictionary.

      04/21/15 20:46:40:921 | [ERROR] |  |  |  | SLCoreService |  |  | 1767187 | No value for key [EXCEPTION_TYPE] in user dictionary.

        • 1. Re: Lightroom CC crashes on launch on OSX 10.10.3
          MrXLII Level 1

          Isolated log from the crash (after creating new catalogue this is the output in amt3.log):

           

          04/21/15 21:45:10:572 | [INFO] |  |  |  | AMT |  |  | 18231 | Looking for alternate serial if any.

          04/21/15 21:45:10:572 | [DEBUG] |  |  |  | PCDService |  |  | 18231 | No value for key [SN] in hive [V7{}PhotoshopLRCC-1.0-Mac-GM{|}en_US] in cache : 519

          04/21/15 21:45:10:572 | [INFO] |  |  |  | AMT |  |  | 18231 | Found Serial = [REDACTED]

          04/21/15 21:45:10:572 | [INFO] |  |  |  | AMT |  |  | 18231 | AMTPlugPlug : Get Licensing information

          04/21/15 21:45:10:572 | [INFO] |  |  |  | AMT |  |  | 18231 | Looking for alternate serial if any.

          04/21/15 21:45:10:572 | [DEBUG] |  |  |  | PCDService |  |  | 18231 | No value for key [SN] in hive [V7{}PhotoshopLRCC-1.0-Mac-GM{|}en_US] in cache : 519

          04/21/15 21:45:10:572 | [INFO] |  |  |  | AMT |  |  | 18231 | Found Serial = [REDACTED]

          04/21/15 21:45:10:572 | [INFO] |  |  |  | AMT |  |  | 18231 | PlugPlug : AdobeId has been created or SN with no SaaS bit

          04/21/15 21:45:10:572 | [INFO] |  |  |  | AMT |  |  | 18231 | PlugPlug : Can Go Online returned as true

          04/21/15 21:45:10:572 | [INFO] |  |  |  | AMT |  |  | 18231 | AMTPlugPlug : Getting the AdobeID / Timestamp Map

          04/21/15 21:45:10:572 | [INFO] |  |  |  | AMT |  |  | 18231 | AMTPlugPlug : Preparing response for getProductLicenseInfo

          04/21/15 21:45:10:573 | [INFO] |  |  |  | performance |  |  | 18231 | AMTPlugPlugRequest took 1.177000 ms

          04/21/15 21:45:10:573 | [INFO] |  |  |  | AMT |  |  | 18231 | Looking for alternate serial if any.

          04/21/15 21:45:10:573 | [DEBUG] |  |  |  | PCDService |  |  | 18231 | No value for key [SN] in hive [V7{}PhotoshopLRCC-1.0-Mac-GM{|}en_US] in cache : 519

          04/21/15 21:45:10:573 | [INFO] |  |  |  | AMT |  |  | 18231 | Found Serial = [REDACTED]

          04/21/15 21:45:10:573 | [INFO] |  |  |  | AMT |  |  | 18231 | AMTPlugPlug : Get Licensing information

          04/21/15 21:45:10:573 | [INFO] |  |  |  | AMT |  |  | 18231 | Looking for alternate serial if any.

          04/21/15 21:45:10:573 | [DEBUG] |  |  |  | PCDService |  |  | 18231 | No value for key [SN] in hive [V7{}PhotoshopLRCC-1.0-Mac-GM{|}en_US] in cache : 519

          04/21/15 21:45:10:573 | [INFO] |  |  |  | AMT |  |  | 18231 | Found Serial = [REDACTED]

          04/21/15 21:45:10:573 | [INFO] |  |  |  | AMT |  |  | 18231 | PlugPlug : AdobeId has been created or SN with no SaaS bit

          04/21/15 21:45:10:573 | [INFO] |  |  |  | AMT |  |  | 18231 | PlugPlug : Can Go Online returned as true

          04/21/15 21:45:10:573 | [INFO] |  |  |  | AMT |  |  | 18231 | AMTPlugPlug : Getting the AdobeID / Timestamp Map

          04/21/15 21:45:10:573 | [INFO] |  |  |  | AMT |  |  | 18231 | AMTPlugPlug : Preparing response for getProductLicenseInfo

          04/21/15 21:45:10:573 | [INFO] |  |  |  | performance |  |  | 18231 | AMTPlugPlugRequest took 0.156000 ms