21 Replies Latest reply on May 16, 2015 5:24 AM by Jerrylwatsonjr

    Light room CC ( New released update )  CRASHES with first launch on any machine .

    Kush12 Adobe Employee

      Hi all ,

       

       

      We have noticed that lots of users are facing CRASH issue with Lightoom CC ( New launched release )

       

      The fix is quite simple .@

       

      1. Open Creative cloud and click the gear icon at the Gear icon and choose preferences
      2. Hit Sign out from Creative cloud window.
      3. Re-login to CC app and then launch Lightroom CC ( it should work ).

       

      Please have a look at the screenshot below to know the SIGN OUT process from

      ccapp.pngCreative cloud. ccapp sigh out.png

       

      Thanks.