0 Replies Latest reply on Apr 21, 2015 12:44 PM by markf38369398

    "Serial Number you provided is valid, but a qualifying product could not be found on this computer" when upgrading from LR5 to 6

    markf38369398 Level 1

      I just downloaded desktop version of LR6 (upgrade). I (unfortunately) have more then one email address associated with Adobe account. I "think" that the last purchase of 5 (upgrade from 4) might be associated with one of the other email addresses. I have atempted to logon to these other "accounts", and cannot. I have done "forgot password" but do not get the email from Adobe.

      Any suggestions would be most welcomed!