4 Replies Latest reply on Apr 23, 2015 12:58 PM by Salty dog 940

    Error Messages- stuck

    Salty dog 940

      I am trying to download a library book to my nook and I keep getting this message: 

       

      Error getting License. License Server Communication Problem:

      E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

       

      What does it mean and how do I fix it.

        • 1. Re: Error Messages- stuck
          shreya Adobe Employee

          For this problem, you need to deauthorize and authorize ADE again.

          Launch ADE

           

          Help -> Erase authorization.

          ADE will be deauhorized.

           

          Now again AUTHORIZE ADE

          Help-> authorize computer.

           

          Error will be fixed !!

          • 2. Re: Error Messages- stuck
            Salty dog 940 Level 1

            I followed all your steps, but ADE will not deauthorize. The message that appears is “Unable to erase Authorization. Please try after some time”  I have tried several times over last 5 hours.

            • 3. Re: Error Messages- stuck
              shreya Adobe Employee

              ------------------------------------------------------------------------------------------ ----------------

              If due to some reason, you are unable to deauthorize ADE, follow the below steps:

               

              Mac:

              1.Go-> Go to folder.

              Go to folder dialog will appear.

               

              2. Type   ~/Library/Application Support/Adobe/Digital Editions

              drag the activation.dat file to the trash.

               

              ADE will be deauthorized now.

              Now Authorize ADE again.

               

              Windows:

               

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key:

              HKEY_CURRENT_USER\Software\Adobe\Adept

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

               

               

              Your authorization will be deleted.

              ADE will be deauthorized now.

              Now Authorize ADE again.

              • 4. Re: Error Messages- stuck
                Salty dog 940 Level 1

                THANK YOU!!!!! The problem is finally fixed.

                 

                Marsha

                 

                Sent from my iPad