Other things I've tried:
- removing all plugins
- removing all presets
Can someone please help me?
I'm in the same boat... Exactly. Hangs on splash screen after I chose to upgrade catalog. I've tried everything I can think of. I've removed all my CC apps even and tried from there. Same deal. Now I can't even log into Creative Cloud. I seem to remember having all sorts of issues with my first install of LR/PS CC. Just seems so painful. I'm at a loss... I really don't want to be one of those "stomp your feet and scream" folks but sheesh... I'm dead in the water now. Help? ugh.
MacBook Pro 2014 15" Retina Yosemite 10.10.3
I can now log into Creative Cloud successfully (could not for about 25 minutes) and now Lightroom CC works. I did nothing except finally get into Creative Cloud. Mind you... I was actually logged into Creative Cloud previously while I was not able to get LightRoom CC to work. The problem existed prior to CC bouncing me out. This leads me to believe Adobe fixed something on their end. *sigh* exasperating but I'm working now nonetheless.
I'm glad you got yours working. Mine is still not working. I'm logged into Creative Cloud.
Update again: I made sure all my windows updates were up to date, and I updated my video card drivers. Still nothing.
I'm also locked out with the spinning icon and splash screen. I removed Lightroom and re-installed from the Creative Cloud. I deleted the updated catalog files and tried again ... it got through upgrading the catalog and froze. I've re-installed twice and tried opening with the "Default Catalog" and no luck. I'm using the latest version of Mac OS X Yosemite.
I tried it this morning, hoping it was a problem on Adobe's end and they had fixed it. Nope. Same problem.
Could you try to logout - and in again from the Creative Cloud app.
Then relaunch Lr Desktop.
Hope this helps.
I am having the same problem described. It is not solved by the log-in / log-out method, nor deleting preferences, nor restarting with a clean catalog. I have also tried uninstalling and re-installing the whole application.
The crash occurs when the splash screen is visable and the application is open. When one tries to click on the application the screen 'greys' and windows tells you that LR has stopped responding. The only way out is to close the program.
Other users seem to be in the same situation.
Yes; that is exactly the method I have used (and have tried many times)
Could you try to reboot your machine after the logout. Restart your machine and signin via CC app and restart Lr Desktop.
Hope that helps.
i have the same problem ... i have the photographer licence (photoshop cc and lightroom cc), and i was not able to run it. I've deleted prefs, licence files, preferences, loged out and in several times ... i've also tried to uninstall everything (both Photoshop and lightroom + creative cloud) without any success ...
i take any serious suggestion with pleasure. and PLEASE no more log out and in using prefs in creative cloud, i'm not dumb
I will try this (and the other method mentioned) this evening when I am back at my PC.
As mentioned in my original post, I have already tried logging out and in and restarting my computer. For due diligence, I took your suggestion to log out of creative cloud, restart my computer, and then log back in. It is still freezing on the splash screen.
Hi Stephane Could you double check if you have the latest version of the CC- app running. It should be at version 184.108.40.206. Please let me know. -Guido
Hi Jennifer, Have you tried logging out -and in via the CC app (this is important) and not via the browser and restart Lr Desktop afterwards? See instructions here: Sign in, Sign out | Creative Cloud desktop ap
Could you also double check which version of the CC-app you have running and if the CC app has an update listed. The most recent version should be at version 220.127.116.11. Please let me know. -Guido
I have exactly the same problem with the standalone version.
Yes, I have logged out and in via the CC app, by going into preferences and selecting "sign out", about 50 times now. I am running version 18.104.22.168.
i've spent almost 2 hours on the chat... someone at adobe tried several methods remotely before the session closed (because it's 17h CET)... Now everything is upside down... but LR still don't start.
i'm absolutely in need of it to deliver pictures, but i haven't access to the 5.7.1 install anymore... so, i'm screewed.
if you've tried signing in and out and that didn't work, you can try solution number 3 at this link: Lightroom doesn't launch or returns "Develop module is disabled" error after 5.5 update It has fixed the issue for a few user for whom the SignIn/SignOut didn't.
Well, thanks for that. Now my Creative Cloud is showing "Start Trial" on Photoshop and both versions of Lightroom, and when I try to open Lightroom it just asks me to sign in over and over and over and over.
After about 2 hours in Support chat with an employee remote accessing my computer, he has determined that it's a problem with my user account. If I create a new user account in Windows, Lightroom works fine. So now I get to spend the rest of my afternoon trying to figure out how to transfer all of my settings to a new account. Thanks Adobe! >:(
Ok, this works for me too. Adobe, any way this can be fixed without having to transfer everything to a new account like jen…?
To add – I couldn’t face the use change but the suggestion from RikkFlohr looks like it has worked. So many thanks. Rob
Hi, first of all excuse me about my Englis.
I had the same type of problem you described! The program, after a logged out and logged back in in the creative cloud desktop app, just freezes.
I did this way and it now works properly:
- I make sure I just have my older catalog plus the preview file in one folder
- I lunch Lightroom and when the upgrade dialogue box appears I created a new catalog (choose desktop as destination so it is easy to find later) and click ok
- At this point you should be inside Lightroom with an empty catalog
- from the pull down menu under "Lightroom" (on Mac, on Windows I guess it should be under "File") choose: "open differe catalog" and on the next window look for your old catalog"
- Lightroom should tell you that the catalog needs to be upgrade and after you confirm and after the catalog conversion process ends you should be inside Lightroom with your old catalog upgraded and working
- next time you start Lightroom it should be working as expected.
- delete the folder Lightroom created on the desktop for the new catalog you created before.
I'm having the same issue and the log out and back in trick is not working for me. I logged out using the CC application and through Photoshop both with no effect.
I've just installed and when I try and launch the application, i see the splash screen for a split second and then the application crashes.
It is happening on both of my Retina MacBook Pros.
One is: Late 2013 Retina 15" MBP - 2.6 i7 - 16GB RAM - 1TB SSD - NVIDIA GeForce GT 750M 2GB
The other is Early 2013 Retina 15" MBP - 2.7 i7 - 16GB RAM - 256 SSD - NVIDIA GeForce GT 650M 1GB
Same behavior on both.
I've uninstalled and reinstalled. I've trashed pref files. I've logged in with both my adobe ID and my company's enterprise ID. Not sure what else to do.
I saw there are two problems. I had both. The first time I made a mistake so the trick of log off and re log in didn't work but it was because I didn't actually log out I only closed the Adobe creative clouds app from the top right corner menu. You must click on the little gear and find logout from there. I had my iMac rebooted and then logged in again and then I experienced the second problem which I described above how I fixed…
give it a try…
Those steps only work if you can to the "At this point you should be inside Lightroom with an empty catalog" step. I couldn't get past the splash screen, whether it was in an old catalog or a new, blank one. I have done a fresh Windows install and now it works.
It sounds like there are some different issues going on here. You guys should probably start a separate thread. The fix for the issue I brought up in the OP - freezing on the splash screen, when none of the troubleshooting steps work - is to start a new user account in Windows. Logging out and logging back in to the creative cloud app does *NOT* fix this issue.
Thanks for your help! I have found the culprit: the adobe id was one I don't use... quitting and relogging as the new adobe id solved!
Obviously Adobe programmers must solve this bug. I have lost three hours of my life!
I did try everything on this thread without success. But then I did the following:
1. As I was upgrading from LR4 I renamed C:\ProgramData\Adobe\Lightroom to Lightroomold (I also renamed C:\ProgramData\Adobe\SLStore to SLStoreold just to be sure)
2. I made sure my Adobe account was correct. I tried to loggin in an the password was incorrect, so I reset my password.
3. (but I'm not sure this makes any difference, but as I did all this at the same time I'm not sure what made it work) I decide to start LR6 as trial (I entered the license the next time I opened the program)
After doing that I restarted LR6 and it worked, finally. Hope this helps anyone.
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There's a way to fix this without having to create an entirely new user account in Windows.
First, open any folder in Explorer and go to File + Options + View
Tick the "Show hidden files, folders and drives" option, uncheck the "Hide protected operating system files" option. Click OK
Now browse to c:\users\Your Name\AppData\Local\Adobe\
Delete (or rename if you're paranoid) the Lightroom folder.
Now browse to c:\users\Your Name\AppData\Roaming\Adobe\
Delete (or again, rename) the Lightroom folder.
Now launch Lightroom - it will recreate those configuration folders and you'll have essentially a "fresh" configuration. This completely stopped the freezing on the splash screen for me.
You might want to open the File + Options + View again and change those options back to what they were before to hide the protected and hidden files and folders.
The reason why Adobe Lightroom ( + other CC Apps ) is freezing ( App is NOT opening and the wheel is spinning&spinning ... ) is that of servers behind the Creative Cloud.
This insufficiency was there and always will be since Adobe did NOT put this issue in an account in a time of Creative Cloud creation.
Adobe Lightroom w all plugins/actions / etc. is incapable of running smooth because the way this app was written.
If you will install this app in simple clean version then it goes fast and it is pleasure to work with. But then, what is Adobe Lightroom without all those enhancing presets ... just another app. But nothing special.