12 Replies Latest reply on Apr 21, 2015 2:55 PM by marcial4

    Lightroom 6 will NOT start using desktop shortcut

    Mel Hughes Level 1

      Anybody else having this problem?

        • 1. Re: Lightroom 6 will NOT start using desktop shortcut
          hillrg Level 2

          Yes I have the same problem with Lightroom CC 2015 on a Win 7 with service pack 1.  I've updated my nVidia driver to no avail.  And it is not just the shortcut - I cannot run the program directly from the executable either.  Here is the system info using photoshop.

           

          Adobe Photoshop Version: 2014.2.2 20141204.r.310 2014/12/04:23:59:59 CL 994532  x64

          Operating System: Windows 7 64-bit

          Version: 6.1 Service Pack 1

          System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

          Physical processor count: 4

          Logical processor count: 8

          Processor speed: 2935 MHz

          Built-in memory: 16375 MB

          Free memory: 11099 MB

          Memory available to Photoshop: 14636 MB

          Memory used by Photoshop: 69 %

          3D Multitone Printing: Disabled.

          Windows 2x UI: Disabled.

          Highbeam: Disabled.

          Image tile size: 128K

          Image cache levels: 4

          Font Preview: Medium

          TextComposer: Latin

          Display: 1

          Display Bounds: top=0, left=0, bottom=1600, right=2560

          Display: 2

          Display Bounds: top=0, left=2560, bottom=1600, right=5120

          OpenGL Drawing: Disabled.

          OpenGL Allow Old GPUs: Not Detected.

          OpenGL Drawing Mode: Basic

          OpenGL Allow Normal Mode: False.

          OpenGL Allow Advanced Mode: False.

          AIFCoreInitialized=1

          AIFOGLInitialized=1

          OGLContextCreated=1

          NumGLGPUs=1

          glgpu[0].GLVersion="2.1"

          glgpu[0].GLMemoryMB=256

          glgpu[0].GLName="GeForce 7900 GS/PCIe/SSE2"

          glgpu[0].GLVendor="NVIDIA Corporation"

          glgpu[0].GLVendorID=4318

          glgpu[0].GLDriverVersion="9.18.13.783"

          glgpu[0].GLRectTextureSize=4096

          glgpu[0].GLRenderer="GeForce 7900 GS/PCIe/SSE2"

          glgpu[0].GLRendererID=658

          glgpu[0].HasGLNPOTSupport=1

          glgpu[0].GLDriver="nvd3dumx.dll,nvd3dum"

          glgpu[0].GLDriverDate="20130131000000.000000-000"

          glgpu[0].CanCompileProgramGLSL=1

          glgpu[0].GLFrameBufferOK=1

          glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20 NVIDIA via Cg compiler"

          glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[4096 ]

          glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

          glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[20]

          glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[4]

          glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

          glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[4]

          glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[1024]

          glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]

          glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[32]

          glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

          glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

          glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

          glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

          glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

          glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

          glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

          glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

          glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

          glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

          glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

          License Type: Subscription

          Serial number: 96040793481448670300

          Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\

          Temporary file path: C:\Users\Rory\AppData\Local\Temp\

          Photoshop scratch has async I/O enabled

          Scratch volume(s):

            Startup, 465.8G, 282.1G free

          Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\

          Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\

           

           

          Installed components:

             A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

             ACE.dll   ACE 2014/08/12-23:42:09   79.557478   79.557478

             adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

             AdbePM.dll   PatchMatch 2014/09/07-21:07:38   79.558079   79.558079

             AdobeLinguistic.dll   Adobe Linguisitc Library   8.0.0  

             AdobeOwl.dll   Adobe Owl   5.2.4  

             AdobePDFL.dll   PDFL 2014/08/18-15:13:12   79.512424   79.512424

             AdobePIP.dll   Adobe Product Improvement Program   7.2.1.3399  

             AdobeXMP.dll   Adobe XMP Core 2014/08/20-09:53:02   79.156797   79.156797

             AdobeXMPFiles.dll   Adobe XMP Files 2014/08/20-09:53:02   79.156797   79.156797

             AdobeXMPScript.dll   Adobe XMP Script 2014/08/20-09:53:02   79.156797   79.156797

             adobe_caps.dll   Adobe CAPS   8,0,0,13  

             AGM.dll   AGM 2014/08/12-23:42:09   79.557478   79.557478

             ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

             amtlib.dll   AMTLib (64 Bit)   8.0.0.122212002 BuildVersion: 8.0; BuildDate: Wed Jul 30 2014 15:59:34)   1.000000

             ARE.dll   ARE 2014/08/12-23:42:09   79.557478   79.557478

             AXE8SharedExpat.dll   AXE8SharedExpat 2013/12/20-21:40:29   79.551013   79.551013

             AXEDOMCore.dll   AXEDOMCore 2013/12/20-21:40:29   79.551013   79.551013

             Bib.dll   BIB 2014/08/12-23:42:09   79.557478   79.557478

             BIBUtils.dll   BIBUtils 2014/08/12-23:42:09   79.557478   79.557478

             boost_date_time.dll   photoshopdva   8.0.0  

             boost_signals.dll   photoshopdva   8.0.0  

             boost_system.dll   photoshopdva   8.0.0  

             boost_threads.dll   photoshopdva   8.0.0  

             cg.dll   NVIDIA Cg Runtime   3.0.00007  

             cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

             CIT.dll   Adobe CIT   2.2.6.32411   2.2.6.32411

             CITThreading.dll   Adobe CITThreading   2.2.6.32411   2.2.6.32411

             CoolType.dll   CoolType 2014/08/12-23:42:09   79.557478   79.557478

             dvaaudiodevice.dll   photoshopdva   8.0.0  

             dvacore.dll   photoshopdva   8.0.0  

             dvamarshal.dll   photoshopdva   8.0.0  

             dvamediatypes.dll   photoshopdva   8.0.0  

             dvametadata.dll   photoshopdva   8.0.0  

             dvametadataapi.dll   photoshopdva   8.0.0  

             dvametadataui.dll   photoshopdva   8.0.0  

             dvaplayer.dll   photoshopdva   8.0.0  

             dvatransport.dll   photoshopdva   8.0.0  

             dvaui.dll   photoshopdva   8.0.0  

             dvaunittesting.dll   photoshopdva   8.0.0  

             dynamiclink.dll   photoshopdva   8.0.0  

             ExtendScript.dll   ExtendScript 2014/01/21-23:58:55   79.551519   79.551519

             icucnv40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  

             icudt40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  

             igestep30.dll   IGES Reader   9.3.0.113  

             imslib.dll   IMSLib DLL   7.0.0.154  

             JP2KLib.dll   JP2KLib 2014/06/28-00:28:27   79.254012   79.254012

             libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

             libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

             libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

             LogSession.dll   LogSession   7.2.1.3399  

             mediacoreif.dll   photoshopdva   8.0.0  

             MPS.dll   MPS 2014/08/18-23:43:19   79.557676   79.557676

             msvcp120.dll   Microsoft® Visual Studio® 2013   12.00.21005.1  

             msvcr120.dll   Microsoft® Visual Studio® 2013   12.00.21005.1  

             ONCore9.dll   ONCore   7.0.0.0  

             ONCoreFoundation9.dll   ONCoreFoundation7   7, 0, 0, 0  

             ONDocument9.dll   ONDocument   7.0.0.0  

             ONProxySupport9.dll   ONProxySupport   1.0.0.0  

             pdfsettings.dll   Adobe PDFSettings   1.04  

             Photoshop.dll   Adobe Photoshop CC 2014   15.2.2  

             Plugin.dll   Adobe Photoshop CC 2014   15.2.2  

             PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   5.0.0  

             PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   5.2.0.54  

             PSArt.dll   Adobe Photoshop CC 2014   15.2.2  

             PSViews.dll   Adobe Photoshop CC 2014   15.2.2  

             SCCore.dll   ScCore 2014/01/21-23:58:55   79.551519   79.551519

             ScriptUIFlex.dll   ScriptUIFlex 2014/01/20-22:42:05   79.550992   79.550992

             svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

             tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114  

             tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114  

             TfFontMgr.dll   FontMgr   9.3.0.113  

             TfKernel.dll   Kernel   9.3.0.113  

             TFKGEOM.dll   Kernel Geom   9.3.0.113  

             TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

             updaternotifications.dll   Adobe Updater Notifications Library   8.0.0.14 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   8.0.0.14

             VulcanControl.dll   Vulcan Application Control Library   5.0.0.82  

             VulcanMessage5.dll   Vulcan Message Library   5.0.0.82  

             WRServices.dll   WRServices Fri Mar 07 2014 15:33:10   Build 0.20204   0.20204

             wu3d.dll   U3D Writer   9.3.0.113  

           

           

           

           

          Required plug-ins:

           

           

             3D Studio 15.2.2 (2014.2.2 x001 x003)

             Accented Edges 15.2.2

             Adaptive Wide Angle 15.2.2

             Angled Strokes 15.2.2

             Average 15.2.2 (2014.2.2 x001 x003)

             Bas Relief 15.2.2

             BMP 15.2.2

             Chalk & Charcoal 15.2.2

             Charcoal 15.2.2

             Chrome 15.2.2

             Cineon 15.2.2 (2014.2.2 x001 x003)

             Clouds 15.2.2 (2014.2.2 x001 x003)

             Collada 15.2.2 (2014.2.2 x001 x003)

             Color Halftone 15.2.2

             Colored Pencil 15.2.2

             CompuServe GIF 15.2.2

             Conté Crayon 15.2.2

             Craquelure 15.2.2

             Crop and Straighten Photos 15.2.2 (2014.2.2 x001 x003)

             Crop and Straighten Photos Filter 15.2.2

             Crosshatch 15.2.2

             Crystallize 15.2.2

             Cutout 15.2.2

             Dark Strokes 15.2.2

             De-Interlace 15.2.2

             Dicom 15.2.2

             Difference Clouds 15.2.2 (2014.2.2 x001 x003)

             Diffuse Glow 15.2.2

             Displace 15.2.2

             Dry Brush 15.2.2

             Eazel Acquire 15.2.2 (2014.2.2 x001 x003)

             Embed Watermark 4.0

             Entropy 15.2.2 (2014.2.2 x001 x003)

             Export Color Lookup Tables NO VERSION

             Extrude 15.2.2

             FastCore Routines 15.2.2 (2014.2.2 x001 x003)

             Fibers 15.2.2

             Film Grain 15.2.2

             Filter Gallery 15.2.2

             Flash 3D 15.2.2 (2014.2.2 x001 x003)

             Fresco 15.2.2

             Glass 15.2.2

             Glowing Edges 15.2.2

             Google Earth 4 15.2.2 (2014.2.2 x001 x003)

             Grain 15.2.2

             Graphic Pen 15.2.2

             Halftone Pattern 15.2.2

             HDRMergeUI 15.2.2

             HSB/HSL 15.2.2

             IFF Format 15.2.2

             IGES 15.2.2 (2014.2.2 x001 x003)

             Ink Outlines 15.2.2

             JPEG 2000 15.2.2

             Kurtosis 15.2.2 (2014.2.2 x001 x003)

             Lens Blur 15.2.2

             Lens Correction 15.2.2

             Lens Flare 15.2.2

             Liquify 15.2.2

             Matlab Operation 15.2.2 (2014.2.2 x001 x003)

             Maximum 15.2.2 (2014.2.2 x001 x003)

             Mean 15.2.2 (2014.2.2 x001 x003)

             Measurement Core 15.2.2 (2014.2.2 x001 x003)

             Median 15.2.2 (2014.2.2 x001 x003)

             Mezzotint 15.2.2

             Minimum 15.2.2 (2014.2.2 x001 x003)

             MMXCore Routines 15.2.2 (2014.2.2 x001 x003)

             Mosaic Tiles 15.2.2

             Multiprocessor Support 15.2.2 (2014.2.2 x001 x003)

             Neon Glow 15.2.2

             Note Paper 15.2.2

             NTSC Colors 15.2.2 (2014.2.2 x001 x003)

             Ocean Ripple 15.2.2

             OpenEXR 15.2.2

             Paint Daubs 15.2.2

             Palette Knife 15.2.2

             Patchwork 15.2.2

             Paths to Illustrator 15.2.2

             PCX 15.2.2 (2014.2.2 x001 x003)

             Photocopy 15.2.2

             Photoshop 3D Engine 15.2.2 (2014.2.2 x001 x003)

             Photoshop Touch 14.0

             Picture Package Filter 15.2.2 (2014.2.2 x001 x003)

             Pinch 15.2.2

             Pixar 15.2.2 (2014.2.2 x001 x003)

             Plaster 15.2.2

             Plastic Wrap 15.2.2

             PLY 15.2.2 (2014.2.2 x001 x003)

             PNG 15.2.2

             Pointillize 15.2.2

             Polar Coordinates 15.2.2

             Portable Bit Map 15.2.2 (2014.2.2 x001 x003)

             Poster Edges 15.2.2

             PRC 15.2.2 (2014.2.2 x001 x003)

             Radial Blur 15.2.2

             Radiance 15.2.2 (2014.2.2 x001 x003)

             Range 15.2.2 (2014.2.2 x001 x003)

             Read Watermark 4.0

             Render Color Lookup Grid NO VERSION

             Reticulation 15.2.2

             Ripple 15.2.2

             Rough Pastels 15.2.2

             Save for Web 15.2.2

             ScriptingSupport 15.2.2

             Shake Reduction 15.2.2

             Shear 15.2.2

             Skewness 15.2.2 (2014.2.2 x001 x003)

             Smart Blur 15.2.2

             Smudge Stick 15.2.2

             Solarize 15.2.2 (2014.2.2 x001 x003)

             Spatter 15.2.2

             Spherize 15.2.2

             Sponge 15.2.2

             Sprayed Strokes 15.2.2

             Stained Glass 15.2.2

             Stamp 15.2.2

             Standard Deviation 15.2.2 (2014.2.2 x001 x003)

             STL 15.2.2 (2014.2.2 x001 x003)

             Sumi-e 15.2.2

             Summation 15.2.2 (2014.2.2 x001 x003)

             Targa 15.2.2

             Texturizer 15.2.2

             Tiles 15.2.2

             Torn Edges 15.2.2

             Twirl 15.2.2

             U3D 15.2.2 (2014.2.2 x001 x003)

             Underpainting 15.2.2

             Vanishing Point 15.2.2

             Variance 15.2.2 (2014.2.2 x001 x003)

             Virtual Reality Modeling Language | VRML 15.2.2 (2014.2.2 x001 x003)

             Viveza 2 2.1.19.1

             Water Paper 15.2.2

             Watercolor 15.2.2

             Wave 15.2.2

             Wavefront|OBJ 15.2.2 (2014.2.2 x001 x003)

             WIA Support 15.2.2 (2014.2.2 x001 x003)

             Wind 15.2.2

             Wireless Bitmap 15.2.2 (2014.2.2 x001 x003)

             ZigZag 15.2.2

           

           

          Optional and third party plug-ins:

           

           

             Analog Efex Pro 1.0.11.216

             Analog Efex Pro 2 2.0.4.323

             BackgroundFilter 2.2.16.323

             Camera Raw 8.7

             Camera Raw Filter 8.7

             Color Efex Pro 4 4.3.16.323

             Dfine 2 2.2.16.323

             FineStructuresFilter 2.2.16.323

             HDR Efex Pro 2 2.2.16.323

             HotPixelsFilter 2.2.16.323

             Merge to HDR Efex Pro 2 2.2.16.323

             Nik Collection Selective Tool 2.1.21.323

             Perfect Batch 9 Suite 9.0.0

             Perfect BW 9 Filter 9.0.0

             Perfect BW 9 Smart Filter 9.0.0

             Perfect BW 9 Suite 9.0.0

             Perfect Effects 9 Filter 9.0.0

             Perfect Effects 9 Smart Filter 9.0.0

             Perfect Effects 9 Suite 9.0.0

             Perfect Enhance 9 Filter 9.0.0

             Perfect Enhance 9 Smart Filter 9.0.0

             Perfect Enhance 9 Suite 9.0.0

             Perfect Portrait 9 Filter 9.0.0

             Perfect Portrait 9 Smart Filter 9.0.0

             Perfect Portrait 9 Suite 9.0.0

             Perfect Resize 9 Engine Automation 9.0.0

             Perfect Resize 9 Engine Filter 9.0.0

             Perfect Resize 9 Filter 9.0.0

             Perfect Resize 9 Suite 9.0.0

             ScriptListener 13.0

             ShadowsFilter 2.2.16.323

             Sharpener Pro 3: (1) RAW Presharpener 3.1.19.1

             Sharpener Pro 3: (2) Output Sharpener 3.1.19.1

             Silver Efex Pro 2 2.2.16.323

             SkinFilter 2.2.16.323

             SkyFilter 2.2.16.323

             StrongNoiseFilter 2.2.16.323

          Plug-ins that failed to load: NONE

           

           

          Flash: NONE

          Installed TWAIN devices: NONE

          • 2. Re: Lightroom 6 will NOT start using desktop shortcut
            svenu1975

            Yes - it does not start (not from start menu, not from Desktop, not under any compatibility mode, not as adminsitrator).

            Windows 8.1, Already uninstalled all Adobe products and reinstalled Creative Cloud and Lightroom. No success :-(

            • 3. Re: Lightroom 6 will NOT start using desktop shortcut
              Arpit Kapoor Adobe Employee

              Would suggest you to sign out and sign in back o CC desktop app and then check. Sign in, Sign out | Creative Cloud desktop app

               

              ~ Arpit

              • 4. Re: Lightroom 6 will NOT start using desktop shortcut
                vincepack Level 1

                Been around and around with this. Still nothing after signing out and back in numerous times. Reinstalled it and the CC app. No luck. I did notice in task manager that it appears to be running CC 32 bit. Any chance that's related? it's a 64 bit computer. 

                • 5. Re: Lightroom 6 will NOT start using desktop shortcut
                  michała86860861

                  I have the same problem. After installing the new version Lightroom doesnt start. I have just unistalled the 5.7 version. I am out of app :/

                  • 6. Re: Lightroom 6 will NOT start using desktop shortcut
                    cytrinox

                    Same issue here on Win7 64Bit + SP1.

                    • 8. Re: Lightroom 6 will NOT start using desktop shortcut
                      Mel Hughes Level 1

                      Update:  I uninstalled Lightroom 6, shut down, restarted and reloaded Lightroom 6........same problem.  It simply will NOT open from the shortcut, from the executable files even as administrator.

                       

                      I have been on "hold" for chat at Adobe for 45 minutes.   My guess is they are swamped with this problem.....clearly a bad update file

                      • 9. Re: Lightroom 6 will NOT start using desktop shortcut
                        michała86860861 Level 1

                        It works after sign out and another login to Creative Cloud. Problem SOLVED

                        • 10. Re: Lightroom 6 will NOT start using desktop shortcut
                          Mel Hughes Level 1

                          OK, got it to start by signing out of Creative Cloud, signing back in and then double clicking desktop shortcut.  I then got a dialog box saying Lightroom 6 had to "upgrade" my catalog which I did and now it starts just fine with all images properly managed.

                           

                          SOLVED

                          1 person found this helpful
                          • 11. Re: Lightroom 6 will NOT start using desktop shortcut
                            evclifton Level 1

                            My LR CC still doesn't work. I tried signing out  of CC and back in as some others have done but it didn't work for me.

                            • 12. Re: Lightroom 6 will NOT start using desktop shortcut
                              marcial4 Level 1

                              solved it to me too!. Just log out from creative cloud tool and start lightroom