I purchased Lightroom desktop 5.7 and ran it as a trial for awhile. I then entered my serial numbers for the upgrade to 5.7. Everything was working fine with 5.7 desktop and mobile, but now, although I can open desktop and log into it and set a collection to sync, it doesn't. Both desktop and mobile now say that my trial has expired. What is up with that?
I can't reach anyone at Adobe by phone. Instead I accidentally got the poser company of iYogi in India posing as Adobe support. They logged into my PC and then proceeded to tell me that it would cost me $370 to fix it! Why is it so damn hard to get support diredtly from Adobe on a product that I just purchased? Somehow that company removed all my restore points and said nobody else could fix my PC. Now I have to do a complete restore from backup
The Lightroom Mobile service requires a subscription to the Adobe Creative Cloud Photography plan. - Guido