2 Replies Latest reply on Nov 1, 2015 8:24 PM by ninab71472177

    creative cloud app blank after updating yosemite today

    dalehenry

      Problem  started today after running osx yosemite 10.10.3 supplemental update

      I am getting a blank creative cloud app screen.

       

      Does not show my installed or CC programs that need to be updated, etc.

       

      I have tried to reinstall creative cloud app

      I deleted opm.db  file and restarted computer. still nothing after re-entering adobe logins and password. screen goes blank like before.

        • 1. Re: creative cloud app blank after updating yosemite today
          Brucgovn Adobe Community Professional

          Please try below steps:

          1)

          Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.

           

          2)

          Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

          (Applications>Utiliites)

          Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

           

          3)

          Trash Adobe Creative Cloud from Applications well.

           

          4)

          1) Right click on Finder icon and  select "Go-ToFolder " option.

          2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

          ~/library

          3)Then navigate to Application Support>Adobe.

          Open Adobe folder and trash folders named AAMUpdater and OOBE.

           

          5)

          1) Right click on Finder icon and  select "Go-To" Folder option.

          2) You will get a text box, type-in below command and then hit 'Return' key.

          /library

          3)Then navigate to Application Support>Adobe.

          Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

           

           

          6)

          Click on the below link and download & run Adobe Cleaner tool :

          Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

          https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…

           

          7)

          Click on the below link and download and install Adobe Application Manager.

           

           

          http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager8.0_all.dmg

           

          Once the installation is completed , the install box will disappear, '

          Then open Applications folder and locate Adobe Application Manager icon and double click on it.

          It will start update process and gets update to Creative Cloud desktop app.