0 Replies Latest reply on Apr 21, 2015 7:36 PM by cman1084

    Upgrade from LR 5 to 6 doesn't work, serial rejected

    cman1084

      I purchased the upgrade serial this morning, came home and it refuses to take. Says I need to contact Customer Service.

       

      This happened last time I purchased LR 5, the same thing happened. Wow, this is super frustrating. Any ideas?Screen Shot 2015-04-21 at 7.29.30 PM.png

       

      UPDATE! Deleting the activation file worked for me.

       

      Follow the steps here: Unable to validate serial number