1 2 3 Previous Next 204 Replies Latest reply on Dec 1, 2017 5:57 AM by Just Shoot Me

    Lightroom 6 (CC) keeps crashing

    clphotography

      I have just updated to Lightroom 6 through creative cloud. Lightroom 5 used to work perfectly, if a little slowly, but 6 just keeps crashing when I try to browse or edit images. This morning it has crashed 30 times and I have only managed to edit 5 images from a recent wedding. I've disabled all plugins, but that didn't help, and have tried to boot in safe mode, again with no success. I am running a MacBook Pro, 2.53 GHz Core2 duo, 8GB RAM, NVIDIA GeForce 9400M 256 MB, Yosemite, 500GB SSD. I have tried to go back to LR5 but the updated catalogue won't work with it. Any ideas anyone?

        • 1. Re: Lightroom 6 (CC) keeps crashing
          Jim Wilde Level 5

          Your original LR5 catalog is still there, so you could go back to that, and you'd only lose the work that you did on the 5 images.

           

          But with LR6, try turning off the GPU option on the Lightroom>Preferences>Performance tab. Does that make a difference?

          3 people found this helpful
          • 2. Re: Lightroom 6 (CC) keeps crashing
            clphotography Level 1

            Thank you - it's working so far, but now very slow to render previews.

            • 3. Re: Lightroom 6 (CC) keeps crashing
              edbrown1983

              I have a similar spec macbook pro running a 23" Cinema Display and if i leave GPU OFF - Lightroom works so perhaps our spec is too  low ? Would be interested to know

              • 4. Re: Lightroom 6 (CC) keeps crashing
                michaelharding

                Same here.  Random crashes when editing. tagging, cropping...  Never an issue the LR5

                 

                2007 MacBook Pro 3,1

                Core 2 Duo 2.4 GHz

                6Gb memory

                512mb Samsung EVO 850 Pro SSD

                 

                Lightroom version:  CC 2015 [1014445]

                License: Creative Cloud

                Operating system: Mac OS 10

                Version: 10.10 [3]

                Application architecture: x64

                Logical processor count: 2

                Processor speed: 2.4 GHz

                Built-in memory: 6,144.0 MB

                Real memory available to Lightroom: 6,144.0 MB

                Real memory used by Lightroom: 276.2 MB (4.4%)

                Virtual memory used by Lightroom: 878.3 MB

                Memory cache size: 52.8 MB

                Maximum thread count used by Camera Raw: 2

                Camera Raw SIMD optimization: SSE2

                Displays: 1) 1440x900

                 

                Graphics Processor Info:

                NVIDIA GeForce 8600M GT OpenGL Engine

                 

                Check OpenGL support: Passed

                Vendor: NVIDIA Corporation

                Version: 3.3 NVIDIA-10.0.31 310.90.10.05b12

                Renderer: NVIDIA GeForce 8600M GT OpenGL Engine

                LanguageVersion: 3.30

                • 5. Re: Lightroom 6 (CC) keeps crashing
                  bielousov.com

                  Same thing with the same configuration.

                  Crashes often with GPU optimization, doesn't with the setting OFF.

                   

                  Adobe doesn't specify GPU requirements, they only say it should be OpenGL3.3 (which it is) and recommend 1GB+ VRAM (which is not even close).

                  Even though recommended is not the same as required, I believe GPU that's the issue. LR itself reports that there's no problems with this GPU.

                   

                  So far will keep working on LR5 since the only reason to update was GPU Acceleration and will keep an eye on updates.

                  Or in fact I can't say that LR6 without GPU Acceleration is slower than LR5. Wanna see some benchmarks first.

                  But that really sucks ((

                   

                  Also I'm a bit disappointed that they only implemented OpenGL, no OpenCL or CUDA. Boooo.

                  • 6. Re: Lightroom 6 (CC) keeps crashing
                    bielousov.com Level 1

                    Check your catalogs LR6 doesn't overwrite your LR5 catalog but creates a copy when updating it.

                    Most like your LR5 catalog is still there.

                    • 7. Re: Lightroom 6 (CC) keeps crashing
                      bikebrain Level 1

                      I had "upgraded" to LR6 to work on several new photos only to have it constantly crash on me as well.

                      I went back to LR5 and imported the new photos and all of my new edits were there via the .xmp files.

                       

                      Very disappointed in the new LR.

                      1 person found this helpful
                      • 8. Re: Lightroom 6 (CC) keeps crashing
                        JoakimDrake

                        Same here, random crashes, happens faster if you browse through images quickly. Looks GPU-related. Lightroom crashes with error message EXC_CRASH (SIGABRT).

                         

                        There is an update for Lightroom CC today but it doesn't help me. Running a Macbook Pro Mid 2010.

                        • 9. Re: Lightroom 6 (CC) keeps crashing
                          jonz75803620 Level 1

                          I had LR 5.7 running on my Windows machine as a stand-alone application.  I purchased Lightroom 6 upgrade and installed it.  Now whenever I restart my computer (which I've had to do a dozen times because LR6 "unexpectedly quits") I'm prompted to sign into Creative Cloud (which I've never used, nor paid for) and worse, when I launch Lightroom, I'm again prompted that to use the program I must log into my Adobe account (which I did a the previous prompt).  This is absolutely NUTS!!  I installed the 6.0.1 update this morning...still have problems with LR crashing in the Slideshow module when I add or delete a music track, and then the whole mess starts all over...  This is the worst Adobe experience I've had...  And try online Chat--forget about it!  Try to enter a trouble-ticket--can't even find the place to do that anymore... Why do I feel like Adobe has turned into an invisible black box they just want you to stuff your money in to?  Oh, detect I'm a bit frustrated??

                          • 10. Re: Lightroom 6 (CC) keeps crashing
                            iraw34815201

                            Glad I finally found the original post.  I upgrade from Lightroom 4.x a week ago and haven't been able to do anything in Lightroom without it hanging.  It's unbelievable that the issue seems to go away when you turn off the GPU.  At least I can stop wondering what I did wrong, which is nothing.  I have a Quadro graphics card, and according to the System Info everything should work:OpenGL.JPG

                            Please Adobe fix this problem!

                            • 11. Re: Lightroom 6 (CC) keeps crashing
                              ajeethc74773849

                              I downloaded LR6 2 days back on my high end desktop PC with Nvidia GX680 GPU. The program keeps crashing every 30 minutes with normal editing. First time I am using LR in place of PS. Very disappointed with the software after paying $149/-.

                              Adobe has to fix the problem soon or return the payment.

                              • 12. Re: Lightroom 6 (CC) keeps crashing
                                jonz75803620 Level 1

                                ajeethc74773849, your best bet might be to temporarily uncheck the "use GPU" under your Lightroom preferences...  Although that wasn't the cause of my problem, it might help solve yours.  By the way, my problem (crashing while in the Slideshow Module) was solved by looking at the Sample Rate of the music I was attaching.  Although Lightroom 5 had no problems with any of my music, Lightroom 6 apparently can't handle 48.000 kHz sample rates.  Most music is 44.100 kHz, but many of the music tracks you download from YouTubes video manager are 48.000.  For those I've had to re-sample them in Audacity...problem solved!

                                 

                                Good luck with your issues...you're not alone apparently.

                                • 13. Re: Lightroom 6 (CC) keeps crashing
                                  ajeethc74773849 Level 1

                                  Thank you. The LR started crashing within few minutes every time. I

                                  uninstalled the program and re-installed after reboot. Now it is running OK

                                  without crashing, and the GPU GTX 680 is also on.

                                  Also updated the software. Hope it will continue to run.

                                   

                                  On Sun, May 3, 2015 at 10:06 PM, jonz75803620 <forums_noreply@adobe.com>

                                  • 14. Re: Lightroom 6 (CC) keeps crashing
                                    kevinw29379442

                                    I agree - LR 6 keeps crashing - LR 5 never crashed - how do i turn the mobile rubbish off - no happy. Come on Adobe - I expected better!!!  Kevin

                                    • 15. Re: Lightroom 6 (CC) keeps crashing
                                      Pete.Green Adobe Employee

                                      Mac or Windows Kevin?

                                       

                                      For the Win 7 users crashing, what happens if you update to Service Pack 1, or install available Windows updates?

                                      Do you still crash?

                                       

                                      Regards

                                      • 17. Re: Lightroom 6 (CC) keeps crashing
                                        Dave Lorde

                                        I've had problems with LR6 (permanent license, not CC) on a Windows 8.1 PC with plenty of memory (12GB) - it won't use my Radeon 7500 series GPU even with the latest AMD drivers, so it's not a GPU acceleration problem. It just doesn't run smoothly at all - general operation seems noticeably slower than LR5, despite the speed-up claims. Quite often it blanks out and hangs for up to a minute, and today it crashed altogether. All without using the GPU acceleration.

                                         

                                        If this continues and no patches come soon, I'll have to revert to LR5 and try to get a refund.

                                        • 18. Re: Lightroom 6 (CC) keeps crashing
                                          Dave Lorde Level 1

                                          Further to my last post - LR6 becomes slower and slower over a session, until it starts blanking out the screen completely between actions, then finally crashes. Last time it crashed, I'd been watching the memory usage, and it had gone up to 2.5GB, so I wouldn't be surprised if there was a memory leak or memory management problem.

                                          • 19. Re: Lightroom 6 (CC) keeps crashing
                                            RustyLA Level 1

                                            Dave I have the same problem.  I'm not high volume but sometimes many layers coming back from PS. (used Adobe since the 90's) I have a NEW MACHINE windows 8.1, GTX980, and 32 gigs of RAM and a SSD.  I think they know its a problem but very bothersome that they would not address it or even really talk about it.   I have heard on other threads that people at Adobe tech have actually told people to go back to LR5.  So what I have done in the mean time.....

                                             

                                            I just went back to LR5 and started a new Cat from this week and will not add anymore to the LR6 for the time being.  All new images go into this new LR5 (CC) cat.  Then when they fix LR6...I'll import that one into the current LR6.  BTW I never uninstalled LR5 so all info just transferred to temp LR5 cat.  Downside is I'll still have to edit the images in LR6 that are in there already.  Will not work for everybody but at least if it is a while before the fix is in...you are working with the better of the two.

                                             

                                            ADOBE STAFF....take a look around the internet.  These problems are all over the place.  I can't believe for one second that this was unnoticed before the release.  The board should can the CEO for releasing this.  Don't try and solve these people's problems like they are a one off problem.  Like I said...I had a NEW MACHINE (with all the nuts and bolts to make it go) and I have all the same problems.  And no....unchecking GPU does not solve the problem.  Just tell your customers so they are not wasting their time trying to fix something YOU need to fix.

                                            • 20. Re: Lightroom 6 (CC) keeps crashing
                                              ajeethc74773849 Level 1

                                              My problem of LR6 crashing was solved through Adobe chat support through desktop remote. Now the program is running good. You need get the right person at Adobe for the support to solve the issue. The first support person was not able to solve the issue, then the second support person was good and solved the issue through remote access. The sequence was- uninstall Visual C++ redistributable 2010, 2012, and 2013  x64 and x86 from the programs, uninstall LR6, restart PC, re-install Visual C++ 2010, 2012 & 2013 x64 and x86 from Microsoft site or search for direct download, and re-install LR6. Also select sRGB color management profile for the monitor. Problem was solved. No need to un-check your display card. Hope this will solve the issue for all.

                                              • 21. Re: Lightroom 6 (CC) keeps crashing
                                                RustyLA Level 1

                                                I'm sure that worked for you but I believe that people that have calibrated monitors are not going to be too happy with that answer.  Like I said....my system was basically new out of the box two weeks before I went to LR6.  I should not have to do that to install the program and have it work.

                                                 

                                                So Adobe please chime in here.  Is this what we are supposed to do to solve the problem?  Are you out there?

                                                 

                                                Rusty Nelson

                                                • 22. Re: Lightroom 6 (CC) keeps crashing
                                                  ajeethc74773849 Level 1

                                                  Monitor calibration may not be necessary. In my PC the thumbnail images were not appearing and showing blank. After adding sRGB in the advanced display setting, the images were ok.

                                                  • 23. Re: Lightroom 6 (CC) keeps crashing
                                                    BR4DY

                                                    Same issue here! Macbook Pro, SSD, Yosemite, since updating to Lightroom CC it keeps crashing!

                                                     

                                                     

                                                    Model Name: MacBook Pro

                                                      Model Identifier: MacBookPro7,1

                                                      Processor Name: Intel Core 2 Duo

                                                      Processor Speed: 2.4 GHz

                                                      Number of Processors: 1

                                                      Total Number of Cores: 2

                                                      L2 Cache: 3 MB

                                                      Memory: 8 GB

                                                     

                                                    NVIDIA GeForce 320M:

                                                     

                                                      Chipset Model: NVIDIA GeForce 320M

                                                      Type: GPU

                                                      Bus: PCI

                                                      VRAM (Total): 256 MB

                                                    • 24. Re: Lightroom 6 (CC) keeps crashing
                                                      walTARINA

                                                      I have early 2011 2,2 GHz Intel Core i7 MBP with 16GB 1600 MHz DDR3, 256GB Samsung 840Pro + 1TB WD internals. Using also 24'' LED display. Lightroom GPU acceleration is turned off.

                                                      I had these BIG crashing problems, and I thought that my GPU broke down. Could not reboot, reset did not fix the problem. Re-installed everything, but the same problem occurred again...

                                                      Simple first-aid seems to be SMC reset https://support.apple.com/en-gb/HT201295 + NVRAM Reset https://support.apple.com/en-us/HT204063

                                                      This allows me to work several days without crashes. Naturally, this is still annoying problem but keeps me going until LR update fix.

                                                      • 25. Re: Lightroom 6 (CC) keeps crashing
                                                        neds24852126

                                                        Frustratingly, Lightroom 6 crashes on me every time I use it! I am trying to edit photos, but this version is impossible to use. I will find another photo editor until they fix this. I hope they don't expect to charge us fees for this at this time.

                                                        • 26. Re: Lightroom 6 (CC) keeps crashing
                                                          Nghia Pt

                                                          The Adobe Lightroom troubleshoot and FAQ stated that some NVIDIA card unsupported. That's strange because I saw my NVIDIA 9400 passed in Lightroom preference/performance/system info.

                                                           

                                                          Lightroom Graphics Processor Acceleration (GPU) Troubleshooting & FAQ

                                                          Unsupported graphics cards

                                                           

                                                          Mac OS:

                                                          • NVIDIA GeForce 9400/9400M
                                                          • NVIDIA GeForce 320M
                                                          • NVIDIA GeForce GT 330M
                                                          • NVIDIA GeForce GT 120/GT 130
                                                          • NVIDIA GeForce 210
                                                          • NVIDIA GeForce GTX 260
                                                          • NVIDIA GeForce 8600M GT
                                                          • NVIDIA GeForce 8800 GT/GS 
                                                          • NVIDIA GeForce 9600M GT
                                                          • NVIDIA GeForce 9800 GT
                                                          • NVIDIA Quadro FX 4800
                                                          • NVIDIA GeForce NVS 3100M
                                                          • Intel HD 3000/4000
                                                          • 27. Re: Lightroom 6 (CC) keeps crashing
                                                            Sara Strawson Level 1

                                                            This is interesting.  I hadn't checked this before and I too have the 9400.  I downloaded Lightroom CC fairly recently and, although it did crash a couple of times, was reasonably stable.  Have just imported a wedding shoot and now it crashes each time I open a new image.  Very frustrating. 

                                                             

                                                            I like my Apple products - so much less trouble than my husbands Windows machine and Android phone but I am beginning to get a little frustrated at the lack of support for older equipment and software.  Hope they fix the problem soon.

                                                            • 28. Re: Lightroom 6 (CC) keeps crashing
                                                              denal

                                                              My Lightroom 6 crashes every time I try to preview a Slideshow or Export a Slideshow Video.  When will this be fixed?  I am on Windows 7 on a PC.

                                                              • 29. Re: Lightroom 6 (CC) keeps crashing
                                                                Mcdurt

                                                                I had the same problem going on, and although turning off the gpu acceleration did fix the crashing issue, it does run pretty slow. Before changing the gpu setting mine would go blank screen and say not responding, and would eventually come back most the time, or crash. However now even when I change the exposure slide (or any other slide) it will go blurry for a split second and then go crisp again, it didn't do that before when it was working with gpu on. I hope to see an update with a better solution but for now I'm glad it's not crashing.

                                                                • 30. Re: Lightroom 6 (CC) keeps crashing
                                                                  georgec76775045

                                                                  hey guys. my computer crashed and i had to reformat my hard drive. I installed a fresh OS X and then reinstalled all my programs. I had the same problems everyone else had hear with LR6 after I installed it. Previously i had LR 5 and never had any problems.

                                                                  The fix for me was to shut off the checkmark for "USE GRAPHICS PROCESSOR" which is under PERFORMANCE in the SYSTEM PREFERENCES FOR LR.

                                                                   

                                                                  For right now this is working, i'm keeping my fingers crossed. I'm a photographer and cannot afford LR to go down on my now.

                                                                  • 31. Re: Lightroom 6 (CC) keeps crashing
                                                                    tenebs

                                                                    I just built a brand new smoking windows 7 computer, 4GB Nvidia K4200 graphics card, 32 Gb ram, Corsair Dominator Platinum RAM, separate 512 GB PCIE SSD just for the LR cache. Everything on the computer is a clean install so you can't have a better start than that.

                                                                     

                                                                    LRCC(2015) is slower than LR 5 with or without GPU turned on. The library catalog is slow and often becomes unresponsive. I don't have any of these problems with LR 5. I find it very difficult to effectively process my pictures using LR CC (2015). Crashing may be better with iGPU turned off but the program is ridiculously slow and a performance downgrade from LR5.

                                                                     

                                                                    To me the performance comparison is similar from when I went from 32bit LR to 64 bit LR, except in this case the LRCC(2015) is a downgrade.

                                                                    • 32. Re: Lightroom 6 (CC) keeps crashing
                                                                      rjm8760 Level 1

                                                                      I am having the same problem with the slide show part. No problems with importing, developing or editing of pictures. Only have problems with previewing, viewing or exporting a slideshow.

                                                                      • 33. Re: Lightroom 6 (CC) keeps crashing
                                                                        meghanm98881161

                                                                        Hey Kevin! Running Windows 7 and still having the crash issue. All updates are complete. Turning off GPU setting next to see if that helps. Could it be an incompatible graphics card?

                                                                        • 35. Re: Lightroom 6 (CC) keeps crashing
                                                                          rjm8760 Level 1

                                                                          If it was the graphics card being incompatible wouldnt that have been it from the beginning and not after a while. MIne was working and then started crashing out of the blue. Have run a couple different antivirus, spyware and malware and nothing is showing up on that front.

                                                                          • 36. Re: Lightroom 6 (CC) keeps crashing
                                                                            alistairw34622540

                                                                            I can't even turn off my graphics processor, as soon as I click to untick the box  the whole program freezes. Any ideas anyone? Only bought this today to replace 5.7 and am severely disappointed.

                                                                            • 38. Re: Lightroom 6 (CC) keeps crashing
                                                                              alistairw34622540 Level 1

                                                                              Thanks very much

                                                                              • 39. Re: Lightroom 6 (CC) keeps crashing
                                                                                sygnus21 Level 1

                                                                                Another here to say LR CC constantly crashes upon opening, or I should say as soon as I open it and go to preferences to turn of GPU, the software crashes. Even doing an uninstall and reinstall, the same thing happens. Is this what we get when we pay for a subscription???  Never ever had this problem with the stand-alone version of LR5, or PS6.  What in the world is going on?

                                                                                BTW I have a post on the issue starting here -  Does CC mean Constant Crash?

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