I'm trying to install LR CC, but the installation fails. The reason is that vcredist_x86.exe and vcredist_x64.exe won't install. I followed Adobe's suggestion of downloading these executables from Microsoft, but the installation from those failed. I checked Control Panel, and they are both installed. So, I unpacked one of the executables and tried to install from the msi program. That told me what is going on: Adobe's version is older than the one already on my computer (Adobe has packaged the 2010 versions), and current versions of windows won't allow overwriting the newer with the older.
I clearly have the functions, as LR 5.7 runs just fine.
It's impossible to get through to Adobe now; the phone support is out, and the chat line just keeps telling me that they are busy.
Does anyone know a way to solve this?
Thanks very much.
In case anyone else has this problem: Adobe support answered the question. All I had to do was uninstall the old versions of the two distributables via control panel and reboot. LR CC came right up after that.