I'm having the same issues with my version of LR CC. Have you corrected it or have you received any help yet?
For now, try unchecking the GPU option in Preferences>Performance tab. There's a issue which seems to be related to some other app/game which has changed some gpu-related settings. I'll try to get Adobe's attention on this, but in the meantime try changing that option.
Thanks, seems to be working fine now.
That did seem to work. Can I assume, though, that this is not a sensible permanent situation?
I am going to be traveling for a bit, starting tomorrow. I'll keep checking back, but I hope you (or someone else at Adobe) will let me know when there's a better fix.
Meanwhile, many thanks.
Thanks! That fixed it.
Doing my best, but to be honest I'm snowed under with all the other issues following the launch. I've flagged the issue with Adobe, hopefully they'll be on the case, but if a solution comes through I'll not be able to find all the similar posts to report back. So probably best if you keep checking. In the meantime, see this thread for a potential solution: Develop has only a Blue Square
Thanks, but I don't do stuff like that. I know you must be swamped, so I'm
writing only because it might be useful for you to know that I have a very
simple set-up, relatively new Dell laptop with relatively new graphics
card. No gaming, no fancy effects, no playing around with the system. The
most complicated stuff I ever do is photo stuff.
Anyway, I appreciate your quick response, and at least I can get back to
Someone suggested to go to Preference>Performance and uncheck GPU, which seems to have solved the issue. Whether this is a long term solution or that it needs to be checked further is another thing.
Yes. Thanks. I've been watching. If you "View the full discussion,"
you'll find a little more information, though not much. I think it's worth
keeping an eye on this thread, since I very much doubt that this is a good
solution for the long term.
Thanks for this fix guys, seems to have worked for the moment.
Gail, I've spoken to the Adobe engineers, they're looking at the problem. Hope to hear more soon, and if I do I'll report back.
Do you know if anyone is still working on this problem? I"m not happy with the GPU disabled and would like a "real" fix. I tried turning it back on, and the wretched blue box reappeared. The recent update did not apparently address this problem.
Computer is well under 2 yrs old and was purchased in part to deal with previous Adobe software changes. I don't think it should be necessary to upgrade hardware yet again under those circumstances, especially for the many nonprofessionals who use LR/PS and don't have business resources for constant upgrades..
It wasn't clear, in several reviews, that the upgrade from 5 to 6 was especially useful, but since I own LR5, I went ahead and purchased the upgrade to LR6. I hope this won't have been a mistake, and I'd appreciate any information/assistance you can provide, especially since this is not only glitch (as I'm sure you know better than most). Many thanks.
Gail, I haven't heard any more since I raised the issue with Adobe. I'll chase them for an update, and will let you know if/when I hear something.
Thanks. Quick word: I gather they are working on some AMD issue, but I
have an Intel processor. G
Gail, did you ever check to see if your video card drivers are up-to-date? A lot of the non-AMD users are finding that updating the drivers is fixing the problem. I'd be interested in knowing if it does for you.
And can you tell me what graphics card you have installed?
I've spent some amount of time to be sure I've got this right. The Intel
HD Graphics 4000 is up to date. The NVIDIA Quadro K1000M is also up to
date. This system was purchased barely (or maybe less than) 2 yrs ago,
mostly in order to update graphics capabilities, and the video driver has
since been kept up to date. Last update was December 2013, I believe, but
I did it again today, just to be sure.
The problem persists, however.
Thanks for the information, Gail. Which of the 2 cards does Lightroom select in the Preferences>Performance tab?
The Intel Graphics card is what's listed.
Thanks Gail. I suspect your system is setup to use either/or card, Lightroom simply asks the OS for a compatible card and in your case is getting the Intel card back. Have you tried getting Lightroom to use the nVidia card instead? I believe this is possible using the nVidia Control Panel, but I'm not an expert I'm afraid.
I appreciate your continuing help on this. What I've been told is that
this suggestion is a bit backwards. System is set up to use whichever card
the software calls for. Computer has no way of knowing what LR wants or
needs; it's the software (LR) that has to choose among the available
cards. I don't know how to tell LR to choose the NVIDIA--LR should be set
up to make that choice. So, this sounds like a software problem. Perhaps
you can ask how to tell LR to do this? I'm not sure I can find this out.
(LR5.7 didn't have this issue, so it's somewhere in the changed software;
system is unchanged.)
The following is generic--but I hope you'll find it of some use.
I can't be alone in being frustrated by the need for expert advice whenever
Adobe does a software update or upgrade. If my system is adequate and
up-to-date, why should it take hours and hours of my time (and yours), and
possibly some esoteric tweak, to fix a problem?
Though you have been working hard to be helpful, Adobe generally is
not--unless one wants to spend hours repeating oneself on the phone and
days waiting for a query to reach the proper level, etc. Been there; done
that. It isn't fun. Even community inquiries (like how to deal with the
awful new Windows email interface) more often than not go unanswered.
Adobe seems to be trying to get individual and non-professional
photographers to increase or upgrade their involvement with Adobe software
and related products. Perhaps many such users would be happy to turn off
as I am notbut it seems to me that Adobe needs to think more
about how ordinary people, not just sophisticated computer users, can work
with its software. I'm pretty sure that expert users also would be happier
with more seamless transitions.
Thanks for hearing me out. Trying to be helpful and not just complaining.
Gail, the way that I understand it works on systems with multiple graphics cards such as yours, is that LR basically asks the OS for a card that meets specific requirements, and if the on-board card meets those requirements it is selected. Unfortunately, Lightroom isn't (yet) as smart as Photoshop with regard to GPU detection (remember that this is the first implementation of GPU utilisation in Lightroom, which of course explains why LR5.7 didn't have an issue). Following on from that comes the question: if the on-board card meets the requirements, why is it causing a problem? I don't have the answer for that, all I can do is gather the information and feed it back to the Adobe engineers so that they can investigate....I've flagged three instances in the last few days of this problem with on-board Intel cards, so maybe there's a pattern there that Adobe can use.
Which is why I suggested trying to get LR to use your nVidia card, which I understand is relatively easy to do via the nVidia Control Panel (select 3D Settings>Manage 3D settings on the menu left hand side, then use the Program Settings tab where you can browse to an application and then select the preferred graphics processor for it). Note I'm not suggesting switch your system over to use the nVidia card exclusively, but I believe you can have a certain application, e.g. Lightroom, use a certain card, e.g. the nVidia card. I know some others have done that successfully. If you decide to try that, I would of course be interested in hearing how it goes.
Whilst I understand your concern, it would be inappropriate for me to discuus the rest of your comments, as I think they're more properly addressed to Adobe at the official feedback site: Photoshop Family Customer Community
Please let me know how you get on if you decide to try to have LR use the nVidia card.
I'm thinking about your suggestion, but I'll probably wait a while to see
what response you get from the engineers. My preference would be for the
software to work as it should, rather than my having to tinker with the
system for individual programs. One quickly loses track. Hopefully
they'll come up with a fix. Better for all of us.
As to my other comments, I wasn't looking for an answer. Just hoped you'd
pass them along, since I haven't found it satisfying to send feedback or
even bug reports. There aren't ever responses or results, so far as one
I'll wait to hear re the graphics cards. Thanks.
I just looked at PS CC, which itself chooses the NVIDIA card. Perhaps the
real question for the engineers is why doesn't LR choose the same card?
Sorry. One more time. Given that everything else Adobe (PS, Illustrator)
seems to select NVIDIA automatically anyway, I did try to do what you
suggested but can't find a way. When the NVIDIA control panel is open, 3D
selected, then the program tab, LR CC isn't listed as a program that could
be selected. Browsing doesn't help. Maybe the program is called something
esoteric that I don't recognize. Could it be "Adobe Lightroom CEF
Helper.exe"? Don't know what that is and don't want to select the wrong
The Lightroom program should be found at:
C:/Program Files/Adobe/Adobe Lightroom/lightroom.exe
Thanks. Don't know why I had trouble sorting out which LR.exe was 5.7 and
which was 6.
Anyway, I made the change and, voila, NO MORE BLUE BOX. So, I guess the
engineering fix is to get LR CC to pick the correct (in this case NVIDIA)
card the way all the other CC programs do.
I do appreciate the help.
On Sun, May 17, 2015 at 12:49 AM, Jim Wilde <firstname.lastname@example.org>
OK, that's good to hear.
I understand what you say about getting Lightroom to pick the "best card" where there are multiple cards on a system, but you have to remember when comparing it with the other CC programs that this is the first implementation of GPU support in Lightroom, the other programs have had it for much longer. So there's hopefully more development of the GPU feature still to come, which should address this issue.
I'm sure things will improve. One always looks forward to the new
things--just not so much to the accompanying confusion. Just a glitch, I
guess that LR wasn't set up to choose the same card as the other CC
programs I've used. That would seem the right way to go.
Take care. Hope your work load as eased a bit.
Well, the "fix" no longer works. LR has suddenly reverted to the Intel
graphics card, and I cannot get the NVIDIA settings to "add" LR to the list
of programs that use it the way I did before. I am wondering whether Adobe
has made changes that have caused this. There is now a help file for
Develop module problems, but its only solution is for me to disable the
Intel card completely for all uses, so only the NVIDIA will be used. Well,
that seems to disable all the normal graphics, and now I cannot get into
my computer at all, though it is still runnung. This is a small disaster.
Have you heard anything that might bear on this? (PS was still using the
NVIDIA, so it's not missing or corrupted or anything.)
p.s. I've restarted the computer, etc., but no joy.
Why do I get a blue rectangle covering photo in Develop module?
created by Jim Wilde <https://forums.adobe.com/people/Jim+Wilde> in *Photoshop
Lightroom* - View the full discussion
I've managed to get into the computer and re-enable the Intel card, so I
can use the computer. BUT, the blue box problem remains unfixed. G
Gail, sorry to hear you ran into problems, I had hoped everything was working fine for you.
I'm not sure what to suggest regarding the use of the nVidia control panel, as I have no practical experience with it.
But obviously for now I guess you've got the GPU option disabled again in Lightroom, yes?
I've flagged the issue with Adobe (again), but unless/until Lightroom gets some smarts in terms of better choice of available cards, you're really faced with fixing the issue with the nVidia control panel or trying the fix the issue with the on-board Intel card. Regarding the latter, can I ask you again to check that you have the latest driver installed? Reason is that other users of the 4xxx series cards have all successfully got the card to work (after the initial blue rectangle issue) by updating to the latest drivers. So worth checking again maybe?
Yes. GPU is disabled for now. I certainly hope Adobe will soon provide an
update to put LR on the same footing with PS and AI, both of which have
always chosen the NVIDIA by default. That card works fine, and I've never
before had to go into its settings, which are fairly clear and simple. I
don't know why the fix stopped working or why it cannot be re-done. In any
case, having paid nearly $100 for the LR update, I am obviously not happy
that the GPU accelerator, which is a big part of that update, does not work.
Also, you might want to suggest that someone look at that Help file, since
in a two-card system, both cards obviously have functions, and disabling
one of them is not likely to be a good idea. The help file should at least
give some warning of this, if not giving a way of seeing what the card does
before one disables it. I don't know if doing so will even cause LR to use
the "good" card or whether there will just be no graphics at all.
Sorry to keep bothering you with this, but I assume you want to know what's
happening. If there is somewhere else I should be writing, please let me
know. Many thanks.
No, I don't think there's anywhere else you need to post, unless you want to post on the official Adobe feedback site. Adobe staff do read there more than they do here, but your issue has already been flagged with Lightroom staff so you may not feel there's any additional benefit from posting there. It's really up to you....
Where is the preferences options? Thanks...