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Hi nylarising and welcome to our community
Interesting handle you have there. Nyla was my first wife's name. LOL
Anyhoo, this happened to me recently with my own RoboWizard site. Well, not really with my PoweredBy logo, but with another image. So here's what I'd check. Make certain the name used for the image matches exactly what is being looked for. If your site is UNIX based, ImagENamE.GIF, imageName.GIF and imagename.gif are three totally different files to UNIX. So the case needs to match exactly.
One safe way to do this is to try publishing with the default. Make certain the default shows, then note the exact name used for the default image. Then simply copy your desired image out there, delete the default image and rename yours to match identically the default.
Is it possible for you to share a URL? Or is this on a company intranet? If it's on a company intranet, are you certain you don't have some staging servers in the mix? With staging servers, you post files and they are later programmatically populated to production servers. Sometimes this process takes longer than expected to see results.
Just a thought... Rick
hi again. nope, it's definitely not being stopped by staging servers. ( can access production directly and even waited a sufficient amount of time to follow up.)
but if you can e-mail me at [now hidden], i'd be happy to share the URL with you.