2 Replies Latest reply on Apr 23, 2015 10:08 AM by A.T. Romano

    help with installation


      I keep getting this message


      ERROR: This installer does not support installation on a 64-Bit Windows operating system. Please download the 64-Bit version of Premiere Elements.

        • 1. Re: help with installation
          Sandeep Singh Adobe Employee

          Hi alice,


          Please check the if you have 32 bit OS.

          This link will help you to find out : http://windows.microsoft.com/en-in/windows/32-bit-and-64-bit-windows#1TC=windows-7




          • 2. Re: help with installation
            A.T. Romano Level 7



            What version of Premiere Elements and on what computer operating system?


            Can we assume Premiere Elements 13 on Windows 7, 8, or 8.1 64 bit and that you are dealing with purchased installation files instead of tryout?


            In either case, it might be easier for you to consider the download of the Premiere Elements 13 tryout from the following web site, where it might be easier to pin point the files that you need for your specific computer environment, that is, 32 bit installation files for 32 bit operating system and 64 bit installation files for 64 bit operating system. . If you are dealing with purchased software and serial number, during installation of the tryout files you insert your purchased serial number into these installation files. And, remember, you need 2 files for the process...one with a .exe file extension and one with a .7z file extension


            So, please review and consider the following


            To avoid an Access Denied message, please follow carefully the web site's "Note: Very Important Instructions".


            Please let us know if any questions or need clarification.


            Thank you.