7 Replies Latest reply on May 6, 2015 6:57 AM by TishyB2013

Creative Cloud not recognising installed apps

queenofrandom Apr 23, 2015 6:34 AM

Hi,

My Creative Cloud is not recognising any of my installed apps, which means I am unable to update. I have tried

Changing the language settings

This Apps panel doesn't show installed Creative Cloud apps

Uninstalling and using the cleaner tool, except it won't let me uninstall it and says "Couldn't uninstall Creative Cloud for desktop. Creative Cloud applications installed on your computer require it to function correctly."

Any ideas?

Thanks

1. Re: Creative Cloud not recognising installed apps

Mylenium Apr 23, 2015 7:11 AM (in response to queenofrandom)

Nobody can tell you anything without proper system info or other technical details.

Mylenium
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2. Re: Creative Cloud not recognising installed apps

Sumit Singh Apr 23, 2015 7:19 AM (in response to queenofrandom)

Please refer install and uninstall process.

https://helpx.adobe.com/creative-cloud/help/install-apps.html

Regards,
Sumit Singh
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3. Re: Creative Cloud not recognising installed apps

queenofrandom Apr 23, 2015 8:07 AM (in response to Mylenium)

Ok, what specifically do you want to know?
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4. Re: Creative Cloud not recognising installed apps

TishyB2013 Apr 28, 2015 2:34 PM (in response to queenofrandom)

I am having the same issue. I can't uninstall. I get the following message" Couldn't uninstall Creative Cloud for Desktop. Creative Cloud applications installed on your computer require it to function correctly.

Attached is the spinning I get with no applications visible. I can't update anything. It's been spinning like this for four days.
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5. Re: Creative Cloud not recognising installed apps

danny1234123123 May 5, 2015 7:16 PM (in response to TishyB2013)

I have the same issue. Was trying to get the Adobe Illustrator free trial. I have Mac OS X 10.10.3
Cant uninstall creative cloud.
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6. Re: Creative Cloud not recognising installed apps

TishyB2013 May 6, 2015 6:57 AM (in response to danny1234123123)

I had to remove the OPM.db file then it worked. Try the following link:
https://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

Good luck!
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7. Re: Creative Cloud not recognising installed apps

Craig-Taylor May 6, 2015 7:15 AM (in response to danny1234123123)

Before uninstalling try going to Applications/Utilities/ open Activity Monitor and find SafariNotificationAgent click on it and then click the top left "X" button -- and select "Force Quit" it should uninstall after.
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