6 Replies Latest reply on May 4, 2015 12:50 PM by m_vargas

    installer failed to initialize suspect proxy issue

    ctoren

      It appears that Adobe's new(last month or so) silver installer program is unable to read the system proxy settings and can not download the full program.  I have the same issue with Reader and Flash.  I was forced to get a distribution agreement and then was able to download a full version of both products.

       

      We are running Win7 Pro SP1 in a corporate environment using a proxy server.

       

      Lyle Giese

      Chase Products Co.

        • 1. Re: installer failed to initialize suspect proxy issue
          Atul_Saini Adobe Employee

          Hi Carolyn,

           

          Kindly check if the below mentioned links are white-listed in your network.

          AddressPorts
          ccmdls.adobe.com 443
          ims-na1.adobelogin.com80443
          ims-prod06.adobelogin.com 443
          na1r.services.adobe.com80443
          prod-rel-ffc-ccm.oobesaas.adobe.com 443
          prod-rel-ffc.oobesaas.adobe.com 443
          lm.licenses.adobe.com80443
          ccmdl.adobe.com80
          swupmf.adobe.com80
          swupdl.adobe.com80
          prod.acp.adobeoobe.com

          443

          interaction.adobe.com

          443

           

          Kindly share the screenshot of the message, also let us know which products are your trying to install.

           

          You can also try the alternate link to download the Adobe software: Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools

           

          Thanks,

          Atul Saini

          1 person found this helpful
          • 2. Re: installer failed to initialize suspect proxy issue
            ctoren Level 1

            SnipImage.JPG

            We get this with both the Reader DC and Flash.  When the updater was the black app, we had no problems.

             

            We have no blocks on any of the sites/ports you mentioned about and can reach them manually when testing.

            • 3. Re: installer failed to initialize suspect proxy issue
              Atul_Saini Adobe Employee

              Moving the discussion to Installing Flash Player.

               

              Thanks,

              Atul Saini

              • 4. Re: installer failed to initialize suspect proxy issue
                m_vargas Adobe Employee

                Hi ctoren,


                I'd like to get some log files from you to investigate further.  Please do the following:

                 

                1. Create an empty text file named ADM.trace inside your %temp% directory (usually C:\Users\YourUserID\AppData\Local\Temp\ for Vista and above)
                2. Run the online installer again
                3. After the connection error returns, provide the following log files using the instructions here How to share a document:
                  • The ADM.trace file created in step 1
                  • The two log files saved at C:\Users\YourUserID\AppData\Local\Temp\Adobe_ADMLogs

                 

                Also, when downloading the file are you saving it locally or do you select 'Run' from the download/save dialog?


                Thank you in advance.



                --

                Maria

                • 5. Re: installer failed to initialize suspect proxy issue
                  ctoren Level 1

                  This was taken via firefox on a Win7 machine and we select to save locally and then run from the download directory.

                   

                  I created the logs as requested and looked at the file Adobe_ADM.log and it's obvious at least to me where the issue lays.  Here are a couple of lines from that log:

                   

                  05/01/15 12:46:33:097 | [TRACE] |  | ADM |  | WorkflowManager |  |  | 6220 | HTTPConnector::HTTPSend

                  05/01/15 12:46:33:103 | [DEBUG] |  | ADM |  | ApplicationContext |  |  | 6220 | GetIEProxyInfo - No default proxy present on the user machine

                  05/01/15 12:46:33:103 | [INFO] |  | ADM |  | ApplicationContext |  |  | 6220 | GetIEProxyInfo - autoconfig url on the machine is :http://10.0.100.236/proxy.pac

                  05/01/15 12:46:33:109 | [INFO] |  | ADM |  | ApplicationContext |  |  | 6220 | GetIEProxyInfo - Failed to get proxy for the url, error:12006

                  05/01/15 12:46:54:216 | [DEBUG] |  | ADM |  | ApplicationContext |  |  | 7052 | WINHTTP_CALLBACK_STATUS_REQUEST_ERROR...

                  05/01/15 12:46:54:216 | [WARN] |  | ADM |  | WorkflowManager | HttpConnector |  | 7052 | WINHTTP_CALLBACK_STATUS_REQUEST_ERROR : error : 12002

                  05/01/15 12:46:54:216 | [TRACE] |  | ADM |  | WorkflowManager |  |  | 6220 | HTTPConnector::HTTPSend :: After callback : error Type : -190, error code : 12002

                  05/01/15 12:46:54:216 | [FATAL] |  | ADM |  | WorkflowManager | HTTPConnectorError |  | 6220 | Error occurred while getting application xml: -190 extended error: 12002

                  05/01/15 12:46:54:216 | [DEBUG] |  | ADM |  | ApplicationContext |  |  | 6220 | Showing screen: initErrorScreen

                   

                  We use a centralized proxy.pac to configure the proxy for our users browsers.  The proxy.pac is as follows:

                   

                  function FindProxyForURL(url, host){

                      if (isPlainHostName(host))

                          {return "DIRECT";}

                      else if (isInNet(host, "10.0.0.0", "255.255.0.0"))

                             {return "DIRECT";}

                      else if (isInNet(host, "10.10.0.0", "255.255.255.0"))

                          { return "DIRECT";}

                      else if (isInNet(host, "127.0.0.0", "255.0.0.0"))

                          { return "DIRECT";}

                      else if (shExpMatch(host, "mail.chaseproducts.com"))

                          { return "DIRECT";}

                      else if (shExpMatch(host, "mail2.chaseproducts.com"))

                          { return "DIRECT";}

                      else if (shExpMatch(host, "mail3.chaseproducts.com"))

                          { return "DIRECT";}

                      else if (shExpMatch(host,"chasew12s*"))

                          { return "DIRECT";}

                      else if (shExpMatch(host, "chasew8s*"))

                          { return "DIRECT";}

                      else if (url.substring(0, 5) == "http:")

                          {return "PROXY 10.0.100.240:3128";}

                      else if (url.substring(0, 4) == "ftp:")

                          {return "PROXY 10.0.100.240:3128";}

                      else if (url.substring(0, 6) == "https:")

                          {return "PROXY 10.0.100.240:3128";}

                      else

                          {return "PROXY 10.0.100.240:3128";}

                  }

                  • 6. Re: installer failed to initialize suspect proxy issue
                    m_vargas Adobe Employee

                    Hi ctoren,


                    Thank you for the information.  I have forwarded it to the folks that handle the online installer.

                     

                    --

                    Maria