Please help..I keep looking through the discussion boards and I keep finding things that are similar but not the same as my problem.
... but wont unlock lightroom ...
We don't know what you mean by this.
What does happen? Does anything appear on your screen? Can you show us a screen capture?
Sorry. Originally I had a trail. It expired, so it disabled most lightroom
functions. This was in November. After the trial expired I purchased
lightroom. That unlocked the features so I could use the full version of
lightroom again, until yesterday. Now it's acting like the trail version,
even though I have a good serial number.
I'll send a screen shot as soon as I'm home.
Your screen capture is of the Lightroom CC trial and not Lightroom 5. That's really the only possible explanation.
So, uninstall this version of Lightroom. Install Lightroom 5 (if it is not already installed), and then double-click on that to open it, and if necessary enter your serial number.
Where can I download that at? Just the Adobe site? Amazon said once I
entered the serial number into the trial everything would be fine, so I
don't have a physical disk or anything.