12 Replies Latest reply on May 18, 2015 9:25 AM by simonsaith

    Lightroom CC random crashes

    LarryJordan

      Hi there, since last update (Lightroom CC) the app crashes during import(from SDHC card) and/or during convert to DNG, as a result now i have multiple double files (NEFF/DNG). It happened multiple times today and i cant find any solution anywhere, I'm updated, optimised, did all the steps in the troubleshooting guide. I didn't have this problem with Lightroom 5, all started since the last update. Hope i see an update shortly as it is very frustrating and consumes tons of valuable time.

       

      edit- it just crashed again just when trying to select another photo in the catalog, did nothing else, just selected the next photo. This is utterly absurd!!!!

       

       

      Best

        • 1. Re: Lightroom CC random crashes
          Jeffrey Tranberry Adobe Employee

          What OS/version on you on? What does the crash log say in it?

          • 2. Re: Lightroom CC random crashes
            LarryJordan Level 1

            OSX 10.10.2 macbook late 2011 i5 2.4GHz 8GB 1067 DDR3, you wan't me to paste the full crash log?

            • 3. Re: Lightroom CC random crashes
              Jeffrey Tranberry Adobe Employee

              Yes. At least the headers and the full details of the crashed thread.

              • 4. Re: Lightroom CC random crashes
                LarryJordan Level 1

                Process:               Adobe Lightroom [419]

                Path:                  /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

                Identifier:            com.adobe.Lightroom6

                Version:               Adobe Lightroom [1014445] (6.0)

                Code Type:             X86-64 (Native)

                Parent Process:        ??? [1]

                Responsible:           Adobe Lightroom [419]

                User ID:               502

                 

                 

                Date/Time:             2015-04-27 22:48:38.122 +0100

                OS Version:            Mac OS X 10.10.2 (14C109)

                Report Version:        11

                Anonymous UUID:        C3F7587E-7FA8-ECFF-E960-B98A1B927398

                 

                 

                 

                 

                Time Awake Since Boot: 1100 seconds

                 

                 

                Crashed Thread:        0  Dispatch queue: com.apple.main-thread

                 

                 

                Exception Type:        EXC_CRASH (SIGABRT)

                Exception Codes:       0x0000000000000000, 0x0000000000000000

                 

                 

                Application Specific Information:

                abort() called

                 

                 

                Application Specific Signatures:

                Graphics kernel error: 0x00000002

                 

                 

                 

                 

                Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                0   libsystem_kernel.dylib         0x00007fff916b3286 __pthread_kill + 10

                1   libsystem_c.dylib             0x00007fff9a796b53 abort + 129

                2   libGPUSupport.dylib           0x0000000115f034bc gpusKillClient + 94

                3   com.apple.GeForceTeslaGLDriver 0x00001234402fb35e 0x123440000000 + 3126110

                4   com.apple.GeForceTeslaGLDriver 0x00001234402fbb07 gldPresentFramebufferData + 221

                5   GLEngine                       0x00007fff93491131 glSwap_Exec + 97

                6   com.apple.opengl               0x00007fff8fc32f9a CGLFlushDrawable + 66

                7   com.apple.AppKit               0x00007fff8bfb2544 -[NSOpenGLContext flushBuffer] + 27

                8   com.adobe.ag.AgImageIO         0x0000000116637292 AgCoreGraphicsOGL_load + 5301694

                9   com.apple.AppKit               0x00007fff8bb86b19 -[NSView _drawRect:clip:] + 4238

                10  com.apple.AppKit               0x00007fff8bb8517a -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1875

                11  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                12  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                13  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                14  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                15  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                16  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                17  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                18  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                19  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                20  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                21  com.apple.AppKit               0x00007fff8bb83016 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 913

                22  com.apple.AppKit               0x00007fff8bb82773 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 333

                23  com.apple.AppKit               0x00007fff8bb7f2cb -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2761

                24  com.apple.AppKit               0x00007fff8bb5de2d -[NSView displayIfNeeded] + 1876

                25  com.adobe.ag.AgImageIO         0x0000000116122325 private_load_AgColorProfile + 18698

                26  com.adobe.ag.kernel           0x000000010f6b1e7f lua_gethalts + 2364

                27  com.adobe.ag.kernel           0x000000010f6c0473 luaopen_table + 7177

                28  com.adobe.ag.kernel           0x000000010f6b213d lua_gethalts + 3066

                29  com.adobe.ag.kernel           0x000000010f6b17da lua_gethalts + 663

                30  com.adobe.ag.kernel           0x000000010f6b2394 lua_yield + 140

                31  com.adobe.ag.kernel           0x000000010f6aa1a7 lua_pcall + 100

                32  com.adobe.ag.kernel           0x000000010f6ac356 luaopen_base + 3074

                33  com.adobe.ag.kernel           0x000000010f6b1e7f lua_gethalts + 2364

                34  com.adobe.ag.kernel           0x000000010f6c0473 luaopen_table + 7177

                35  com.adobe.ag.kernel           0x000000010f6b213d lua_gethalts + 3066

                36  com.adobe.ag.kernel           0x000000010f6b17da lua_gethalts + 663

                37  com.adobe.ag.kernel           0x000000010f6b2394 lua_yield + 140

                38  com.adobe.ag.kernel           0x000000010f6aa1a7 lua_pcall + 100

                39  com.adobe.ag.substrate         0x000000010f821dae 0x10f80f000 + 77230

                40  com.apple.Foundation           0x00007fff968e1cdc __NSThreadPerformPerform + 293

                41  com.apple.CoreFoundation       0x00007fff9187d681 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

                42  com.apple.CoreFoundation       0x00007fff9186f80d __CFRunLoopDoSources0 + 269

                43  com.apple.CoreFoundation       0x00007fff9186ee3f __CFRunLoopRun + 927

                44  com.apple.CoreFoundation       0x00007fff9186e858 CFRunLoopRunSpecific + 296

                45  com.apple.HIToolbox           0x00007fff9092daef RunCurrentEventLoopInMode + 235

                46  com.apple.HIToolbox           0x00007fff9092d86a ReceiveNextEventCommon + 431

                47  com.apple.HIToolbox           0x00007fff9092d6ab _BlockUntilNextEventMatchingListInModeWithFilter + 71

                48  com.apple.AppKit               0x00007fff8ba58f81 _DPSNextEvent + 964

                49  com.apple.AppKit               0x00007fff8ba58730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194

                50  com.apple.AppKit               0x00007fff8ba4c593 -[NSApplication run] + 594

                51  com.apple.AppKit               0x00007fff8ba37a14 NSApplicationMain + 1832

                52  com.adobe.Lightroom6           0x000000010f6890c9 main + 953

                53  libdyld.dylib                 0x00007fff925095c9 start + 1

                 

                 

                 

                Thread 0 crashed with X86 Thread State (64-bit):

                  rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007fff50574158  rdx: 0x0000000000000000

                  rdi: 0x000000000000130f  rsi: 0x0000000000000006  rbp: 0x00007fff50574180  rsp: 0x00007fff50574158

                   r8: 0x0000000000000000   r9: 0x00007fff9a7c0d70  r10: 0x0000000008000000  r11: 0x0000000000000206

                  r12: 0x0000000000000003  r13: 0x0000000122724000  r14: 0x00007fff7d7e6300  r15: 0x0000123441b53d08

                  rip: 0x00007fff916b3286  rfl: 0x0000000000000206  cr2: 0x00007fff7d7ecfd8

                 

                Logical CPU:     0

                Error Code:      0x02000148

                Trap Number:     133

                 

                 

                 

                 

                 

                System Profile:

                AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)

                Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports

                Thunderbolt Bus:

                Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E4D3136464B44

                Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E4D3136464B44

                USB Device: Hub

                USB Device: Internal Memory Card Reader

                USB Device: BRCM2070 Hub

                USB Device: Bluetooth USB Host Controller

                USB Device: Apple Internal Keyboard / Trackpad

                USB Device: Hub

                USB Device: IR Receiver

                USB Device: Built-in iSight

                Serial ATA Device: ST1000LM024 HN-M101MBB, 1 TB

                Serial ATA Device: MATSHITADVD-R   UJ-898

                Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.58f17

                Network Service: Wi-Fi, AirPort, en1

                Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

                Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

                • 5. Re: Lightroom CC random crashes
                  LarryJordan Level 1

                  I have multiple crashes this is the last one, happened during selecting next image in develop mode
                  Others happened during convert to DNG, you need this ones too?

                  • 6. Re: Lightroom CC random crashes
                    LarryJordan Level 1

                    Another one again now.

                     

                    Time Awake Since Boot: 12000 seconds

                     

                     

                    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

                     

                     

                    Exception Type:        EXC_CRASH (SIGABRT)

                    Exception Codes:       0x0000000000000000, 0x0000000000000000

                     

                     

                    Application Specific Information:

                    abort() called

                     

                     

                    Application Specific Signatures:

                    Graphics kernel error: 0x00000002

                     

                     

                     

                     

                    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                    0   libsystem_kernel.dylib         0x00007fff916b3286 __pthread_kill + 10

                    1   libsystem_c.dylib             0x00007fff9a796b53 abort + 129

                    2   libGPUSupport.dylib           0x000000010af744bc gpusKillClient + 94

                    3   com.apple.GeForceTeslaGLDriver 0x00001234402fb35e 0x123440000000 + 3126110

                    4   com.apple.GeForceTeslaGLDriver 0x00001234402fbb07 gldPresentFramebufferData + 221

                    5   GLEngine                       0x00007fff93491131 glSwap_Exec + 97

                    6   com.apple.opengl               0x00007fff8fc32f9a CGLFlushDrawable + 66

                    7   com.apple.AppKit               0x00007fff8bfb2544 -[NSOpenGLContext flushBuffer] + 27

                    8   com.adobe.ag.AgImageIO         0x0000000110d92292 AgCoreGraphicsOGL_load + 5301694

                    9   com.apple.AppKit               0x00007fff8bb86b19 -[NSView _drawRect:clip:] + 4238

                    10  com.apple.AppKit               0x00007fff8bb8517a -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1875

                    11  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                    12  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                    13  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                    14  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                    15  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                    16  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                    17  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                    18  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                    19  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                    20  com.apple.AppKit               0x00007fff8bb8557e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903

                    21  com.apple.AppKit               0x00007fff8bb83016 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 913

                    22  com.apple.AppKit               0x00007fff8bb82773 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 333

                    23  com.apple.AppKit               0x00007fff8bb7f2cb -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2761

                    24  com.apple.AppKit               0x00007fff8bb5de2d -[NSView displayIfNeeded] + 1876

                    25  com.adobe.ag.AgImageIO         0x000000011087d325 private_load_AgColorProfile + 18698

                    26  com.adobe.ag.kernel           0x000000010a82ee7f lua_gethalts + 2364

                    27  com.adobe.ag.kernel           0x000000010a83d473 luaopen_table + 7177

                    28  com.adobe.ag.kernel           0x000000010a82f13d lua_gethalts + 3066

                    29  com.adobe.ag.kernel           0x000000010a82e7da lua_gethalts + 663

                    30  com.adobe.ag.kernel           0x000000010a82f394 lua_yield + 140

                    31  com.adobe.ag.kernel           0x000000010a8271a7 lua_pcall + 100

                    32  com.adobe.ag.kernel           0x000000010a829356 luaopen_base + 3074

                    33  com.adobe.ag.kernel           0x000000010a82ee7f lua_gethalts + 2364

                    34  com.adobe.ag.kernel           0x000000010a83d473 luaopen_table + 7177

                    35  com.adobe.ag.kernel           0x000000010a82f13d lua_gethalts + 3066

                    36  com.adobe.ag.kernel           0x000000010a82e7da lua_gethalts + 663

                    37  com.adobe.ag.kernel           0x000000010a82f394 lua_yield + 140

                    38  com.adobe.ag.kernel           0x000000010a8271a7 lua_pcall + 100

                    39  com.adobe.ag.substrate         0x000000010a996dae 0x10a984000 + 77230

                    40  com.apple.Foundation           0x00007fff968e1cdc __NSThreadPerformPerform + 293

                    41  com.apple.CoreFoundation       0x00007fff9187d681 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

                    42  com.apple.CoreFoundation       0x00007fff9186f80d __CFRunLoopDoSources0 + 269

                    43  com.apple.CoreFoundation       0x00007fff9186ee3f __CFRunLoopRun + 927

                    44  com.apple.CoreFoundation       0x00007fff9186e858 CFRunLoopRunSpecific + 296

                    45  com.apple.HIToolbox           0x00007fff9092daef RunCurrentEventLoopInMode + 235

                    46  com.apple.HIToolbox           0x00007fff9092d86a ReceiveNextEventCommon + 431

                    47  com.apple.HIToolbox           0x00007fff9092d6ab _BlockUntilNextEventMatchingListInModeWithFilter + 71

                    48  com.apple.AppKit               0x00007fff8ba58f81 _DPSNextEvent + 964

                    49  com.apple.AppKit               0x00007fff8ba58730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194

                    50  com.apple.AppKit               0x00007fff8ba4c593 -[NSApplication run] + 594

                    51  com.apple.AppKit               0x00007fff8ba37a14 NSApplicationMain + 1832

                    52  com.adobe.Lightroom6           0x000000010a8090c9 main + 953

                    53  libdyld.dylib                 0x00007fff925095c9 start + 1

                     

                     

                     

                    Thread 0 crashed with X86 Thread State (64-bit):

                      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007fff553f4158  rdx: 0x0000000000000000

                      rdi: 0x000000000000130f  rsi: 0x0000000000000006  rbp: 0x00007fff553f4180  rsp: 0x00007fff553f4158

                       r8: 0x0000000000000000   r9: 0x00007fff9a7c0d70  r10: 0x0000000008000000  r11: 0x0000000000000206

                      r12: 0x0000000000000003  r13: 0x0000000124910000  r14: 0x00007fff7d7e6300  r15: 0x0000123441b53d08

                      rip: 0x00007fff916b3286  rfl: 0x0000000000000206  cr2: 0x00007fff7d7ecfd8

                     

                    Logical CPU:     0

                    Error Code:      0x02000148

                    Trap Number:     133

                    • 7. Re: Lightroom CC random crashes
                      LarryJordan Level 1

                      Latest crash today, while trying to move the Shadows slider to the right. This is killing me and my business is in jeopardy! Im delaying my delivery SO MUCH! Is there a way to go back to LR 5 ????????????

                      • 8. Re: Lightroom CC random crashes
                        horstw41844431

                        I had the same problem - constant random crashes while in develop mode. I turned off the hardware acceleration for the GPU in Lightroom preferences and my crashes stopped. I have a late 2009 iMac, and even though Lightroom says it supports my GPU for hardware acceleration, it apparently doesn't.

                        • 9. Re: Lightroom CC random crashes
                          Pete.Green Adobe Employee

                          Hi Larry,

                           

                          Sorry about this. I tweeted you the steps to download previous Lightroom 5 if you'd like to. They are listed here: Creative Cloud Help | Download, install, update, or uninstall apps

                           

                          Alternatively, Do the crashes stop for you if you disable the GPU acceleration in Lightroom's preferences? Adobe Photoshop Lightroom Help | Lightroom Graphics Processor Acceleration (GPU) Troubleshooting & FAQ

                          This looks to be related to the GPU driver in the current Yosemite build.

                           

                          Let us know how it goes for you.

                          Regards,

                          Pete

                          • 10. Re: Lightroom CC random crashes
                            horstw41844431 Level 1

                            I disabled GPU acceleration yesterday and the crashes stopped.

                             

                            Horst Wetjen

                            • 11. Re: Lightroom CC random crashes
                              LarryJordan Level 1

                              That is working for me too! Many thanks!

                              • 12. Re: Lightroom CC random crashes
                                simonsaith Adobe Employee

                                Looking at the crash log, the crash was due to a defect in Mac OSX's GeForceTeslaGLDriver on older generation of GPU card. The issue has been reported to Apple. In the meantime, Adobe has provided a list of GPU models (see https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html) that are known to be problematic on Mac due to the defect. They are GPUs that first became available on the market 4~5 years ago. If you experience instability of Lightroom using these GPUs, turn off GPU acceleration from the user preferences. You are unlikely to get the benefit of GPU acceleration using these older GPU card anyway.