1 Reply Latest reply on Apr 24, 2015 2:52 AM by art2science

    unable to upgrade lightroom 6 from 5.7

    vidmark1

      hi I am unable to upgrade to lightroom 6. I have downloaded it and run lightroom 5.7. I am unable to open the LR icon from the desktop icon or from the start menu. Has anyone got any suggestions. I pay monthly for Lightroom/photoshop mobile if that helps. Oh I also downloaded this upgrade via CC. I run win 7 as an OS and never had a problem with previous upgrades

       

      thanks in advance

        • 1. Re: unable to upgrade lightroom 6 from 5.7
          art2science

          I can't even get to the Adobe Lightroom Product age.

          My Lightroom 5.7 prompts me for the upgrade but the download button flashes up the Lightroom page in a browser then immediately goes to an Adobe 404 page.

          Even navigating to the Adobe Lightroom Product page via the main page gives the same result (adobe.com/products/photoshop-lightroom.html).

          I'm trying to reach it from the UK.