1 Reply Latest reply on Apr 24, 2015 10:41 AM by A.T. Romano

    Installation

    kriss38438259

      So I bought the photoshop elements package with Elements 13 and Premiere Elements 13. I Just had to refresh my laptop so it deleted what I had on there. When I set up Premiere elements to download it says that its a Counterfeit and won't allow me to finish installing it. I've only installed it previously once on this laptop. I still should have 2 more times to install it. Could you give me a new activation code to help me just install the Premiere elements 13 please. I paid allot of money for this program and I need it for school. Thanks

        • 1. Re: Installation
          A.T. Romano Level 7

          kriss

           

          This is not Adobe. Rather user to user.

           

          From where did you download Photoshop Elements 13 and Premiere Elements 13? Did you purchase the Student Edition or a regular one?

          If you purchased an Adobe download, Adobe is the only one to sort through your issue and resolve it.

           

          If Adobe download, then please click on the following for the Adobe contact

          Return, cancel, or exchange an Adobe order

           

          I am not sure if you would end up in the same place, but you could also try the link

          Contact Customer Care

          Membership, Account, Payment

          Payments, Invoices, Orders

          Chat Panel

           

          Any questions or need clarification, please do not hesitate to ask.

           

          Thank you.

           

          ATR