Unistalled all Adobe products including Old Air - Do I need Air or can I just reinstall the Cloud again.

[lllleroy]

Hi,

I originally had spinning wheel forever and deleting OOBE did not help the issue.

I just uninstalled all Adobe products from my Windows 7 desktop, including an old Air installation from 2010.

I have also since performed the Adobe Cleaner Tool. So, I think I am ready to re-download the Cloud and try again.

Do I need to install Air first? Do I need it at all?

Thanks,

LL

[Govardhan.V]

If you had uninstall all Adobe apps ,.

It is ideal to remove / rename Adobe app associated folders as well in order to avoid conflict with new installation.

So that you can perform fresh and clean installation.

[Govardhan.V]

Locations of Adobe folders :

C:\Program Files>Adobe.

C:\Program Files(x86)>Adobe.

C:\Program Files>Common Files>Adobe.

C:\Program Files(x86)>Common Files>Adobe.

C:\Program Data>Adobe. (Hidden by default)

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

It will open Appdata folder.

Open it ,you will get 3 folders .

Local ,

Local Low

Roaming.

Each one will have Adobe inside remove/rename it.

Then download and install Creative Cloud app and check.

[lllleroy]

Thank you for the tips! I found a lot of Adobe folders in my C: drive, because I have been dealing with this issue since March.

Some are labeled OLD and others are not.

I'm going to clean these up and throw a lot of them away, since they don't need to be there.

Do I need to install a new version of Air, or is that necessary at all?

[Govardhan.V]

You may install it later on

[Govardhan.V]

You may go ahead and install Creative Cloud app.

[lllleroy]

Wonderful, thanks again for the advice.

Fingers crossed!

[Govardhan.V]

You are  welcome.

Let me  know if you face any issue.

[lllleroy]

OK, I will. Have a great day.