12 Replies Latest reply on Apr 25, 2015 7:19 PM by Brucgovn

    Cannot Open Creative Cloud desktop

    wenjiez44561030 Level 1

      Hi

       

      I installed the newest version of Adobe Creative Cloud on my Mac with Yosemite. I double clicked on the app and an icon of CC showed up in the status bar for a second before it disappeared by itself.

       

      Here is the log

      04/24/15 15:03:01:389 | [INFO] | 79772 | ACCC | C3App | ApplicationContext |  | C3App | 334922 | ************************* START Adobe Creative Cloud. Version: 2.0.0.74 *************************

      04/24/15 15:03:01:393 | [INFO] | 79772 | ACCC | Core | AsyncMessageProcessor |  | Core | 334922 | AsyncMessageProcessorMac initialized...

      04/24/15 15:03:01:393 | [INFO] | 79772 | ACCC | Core | AsyncMessageProcessor |  | Core | 334922 | AsyncMessageProcessorMac Message Queue initialized...

      04/24/15 15:03:01:401 | [INFO] | 79772 | ACCC | Core | AppletManager |  | Core | 334922 | Loading PIM library from path: /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib

      04/24/15 15:03:01:403 | [INFO] | 79772 | ACCC | Core | AppletManager |  | Core | 334922 | Querying applet database

      04/24/15 15:03:01:412 | [INFO] | 79772 | ACCC | Core | AppletManager |  | Core | 334922 | Registering Applets...

      04/24/15 15:03:01:419 | [INFO] | 79772 | ACCC | Core | AppletManager |  | Core | 334922 | Registering Applets...

      04/24/15 15:03:01:422 | [INFO] | 79772 | ACCC | Core | AppletManager |  | Core | 334922 | Identifying applet relationships...

      04/24/15 15:03:01:427 | [INFO] | 79772 | ACCC | Core | AppletManager |  | Core | 334922 | Identifying applet relationships...

      04/24/15 15:03:01:431 | [INFO] | 79772 | ACCC | Core | Applet |  | Core | 334922 | Loading Applet - CmdCntr_CoreExt for InstanceID - CoreInstance

       

      ************************* START Adobe Creative Cloud. Version: 2.0.0.74 *************************

      04/24/15 15:17:45:681 | [INFO] | 53375 | ACCC | Core | AsyncMessageProcessor |  | Core | 350364 | AsyncMessageProcessorMac initialized...

      04/24/15 15:17:45:681 | [INFO] | 53375 | ACCC | Core | AsyncMessageProcessor |  | Core | 350364 | AsyncMessageProcessorMac Message Queue initialized...

      04/24/15 15:17:45:689 | [INFO] | 53375 | ACCC | Core | AppletManager |  | Core | 350364 | Loading PIM library from path: /Library/Application Support/Adobe/Adobe Desktop Common/Core/AdobePIM.dylib

      04/24/15 15:17:45:691 | [INFO] | 53375 | ACCC | Core | AppletManager |  | Core | 350364 | Querying applet database

      04/24/15 15:17:45:698 | [INFO] | 53375 | ACCC | Core | AppletManager |  | Core | 350364 | Registering Applets...

      04/24/15 15:17:45:705 | [INFO] | 53375 | ACCC | Core | AppletManager |  | Core | 350364 | Registering Applets...

      04/24/15 15:17:45:708 | [INFO] | 53375 | ACCC | Core | AppletManager |  | Core | 350364 | Identifying applet relationships...

      04/24/15 15:17:45:713 | [INFO] | 53375 | ACCC | Core | AppletManager |  | Core | 350364 | Identifying applet relationships...

      04/24/15 15:17:45:717 | [INFO] | 53375 | ACCC | Core | Applet |  | Core | 350364 | Loading Applet - CmdCntr_CoreExt for InstanceID - CoreInstance

      04/24/15 15:17:45:813 | [INFO] | 53375 | ACCC | VulcanWrapper | VulcanInterface |  | VulcanWrapper | 350386 | Received RefreshEndPoints callback:

      04/24/15 15:17:45:860 | [INFO] | 53375 | ACCC | Core | Applet |  | Core | 350364 | Loading Applet - C3Prefs_CoreExt for InstanceID - CoreInstance

      04/24/15 15:17:45:863 | [INFO] | 53375 | ACCC | C3PrefsCoreExt |  |  | C3PrefsCoreExt | 350364 | Initialize called: <?xml version="1.0" encoding="UTF-8" standalone="no"?>

      <CommandLineArguments ApplicationID="ACCC" IsServiceInstance="0">

          <appletID>C3Prefs_CoreExt</appletID>

          <appletVersion>1.0</appletVersion>

          <appletInstanceID>CoreInstance</appletInstanceID>

          <appletDIR>/Library/Application Support/Adobe/Adobe Desktop Common/CoreExt</appletDIR>

      </CommandLineArguments>

      04/24/15 15:17:45:863 | [INFO] | 53375 | ACCC | Core | Applet |  | Core | 350364 | Loading Applet - LocManager_CoreExt for InstanceID - CoreInstance

      04/24/15 15:17:45:865 | [INFO] | 53375 | ACCC | LocalizationManager |  |  | LocalizationManager | 350364 | LocalizationManager Initialized

      04/24/15 15:17:45:866 | [INFO] | 53375 | ACCC | Core | Applet |  | Core | 350364 | Loading Applet - Analytics_CoreExt for InstanceID - CoreInstance

      04/24/15 15:17:45:867 | [INFO] | 53375 | ACCC | ACE | ACE |  | ACE | 350364 | ACE Initialized

      04/24/15 15:17:45:868 | [INFO] | 53375 | ACCC | C3PrefsCoreExt | C3PrefsMessageProcessor |  | C3PrefsCoreExt | 350364 | Inside GetLocalConfigXmlPath

      04/24/15 15:17:45:879 | [WARN] | 53375 | ACCC | C3PrefsCoreExt |  |  | C3PrefsCoreExt | 350364 | Could not initialize C3Config sig file as XML data

      04/24/15 15:17:45:879 | [INFO] | 53375 | ACCC | ACE |  |  | ACE | 350364 | ETS environment is: 7

      04/24/15 15:17:45:880 | [INFO] | 53375 | ACCC | ACE |  |  | ACE | 350364 | OS Bitness is: 64

      04/24/15 15:17:45:937 | [INFO] | 53375 | ACCC | C3App | LocalizationManager |  | C3App | 350364 | Dictionary Path: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/Resources/Dictionary/en_US/stringTable.zdct

      04/24/15 15:17:45:937 | [INFO] | 53375 | ACCC | C3App | LocalizationManager |  | C3App | 350364 | Dictionary reading successful.

      04/24/15 15:17:45:949 | [INFO] | 53375 | ACCC | Core | Applet |  | Core | 350364 | Loading Applet - HEX_UIX for InstanceID - UIXInstance

      04/24/15 15:17:45:961 | [INFO] | 53375 | ACCC | HEX |  |  | HEX | 350364 | Initialize called: <?xml version="1.0" encoding="UTF-8" standalone="no"?>

      <CommandLineArguments ApplicationID="" IsServiceInstance="">

          <appletID>HEX_UIX</appletID>

          <appletVersion>1.0</appletVersion>

          <appletInstanceID>UIXInstance</appletInstanceID>

          <appletDIR>/Library/Application Support/Adobe/Adobe Desktop Common/HEX</appletDIR>

      </CommandLineArguments>

      04/24/15 15:17:45:970 | [INFO] | 53375 | ACCC | Core | Applet |  | Core | 350364 | Loading Applet - C3Container_UINative for InstanceID - 45B7FE4B-E78C-4273-8CA2-B3BA3D5464D0

      04/24/15 15:17:46:064 | [INFO] | 53375 | ACCC | c3containerUI | UIManager |  | c3containerUI | 350364 | CreateView

      04/24/15 15:17:46:095 | [INFO] | 53375 | ACCC | c3containerUI | UIManager |  | c3containerUI | 350364 | Load UICore & UIMain

      04/24/15 15:17:46:095 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Inside LoadBindings

      04/24/15 15:17:46:096 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Inside LoadBindings

      04/24/15 15:17:46:097 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Inside LoadBindings

      04/24/15 15:17:46:097 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Inside loadEventBindings

      04/24/15 15:17:46:097 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Return from loadEventBindings: 1

      04/24/15 15:17:46:097 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Inside loadPropertyBindings

      04/24/15 15:17:46:098 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Inside registerPropertyBindingsWithCore

      04/24/15 15:17:46:098 | [WARN] | 53375 | ACCC | Core | CoreCommandHandler |  | Core | 350364 | No property specified in RegisterProperties xml data

      04/24/15 15:17:46:098 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Return from registerPropertyBindingsWithCore

      04/24/15 15:17:46:098 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Return from loadPropertyBindings: 1

      04/24/15 15:17:46:099 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Inside LoadBindings

      04/24/15 15:17:46:099 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Inside loadEventBindings

      04/24/15 15:17:46:099 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Return from loadEventBindings: 1

      04/24/15 15:17:46:100 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Inside loadPropertyBindings

      04/24/15 15:17:46:100 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Inside registerPropertyBindingsWithCore

      04/24/15 15:17:46:100 | [WARN] | 53375 | ACCC | Core | CoreCommandHandler |  | Core | 350364 | No property specified in RegisterProperties xml data

      04/24/15 15:17:46:100 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Return from registerPropertyBindingsWithCore

      04/24/15 15:17:46:100 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Return from loadPropertyBindings: 1

      04/24/15 15:17:46:101 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Inside LoadBindings

      04/24/15 15:17:46:102 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Inside LoadBindings

      04/24/15 15:17:46:102 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Inside LoadBindings

      04/24/15 15:17:46:103 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Inside loadEventBindings

      04/24/15 15:17:46:103 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Return from loadEventBindings: 1

      04/24/15 15:17:46:103 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Inside loadPropertyBindings

      04/24/15 15:17:46:104 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | propertyBindings Node not present in XML

      04/24/15 15:17:46:104 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Inside registerPropertyBindingsWithCore

      04/24/15 15:17:46:104 | [WARN] | 53375 | ACCC | Core | CoreCommandHandler |  | Core | 350364 | No property specified in RegisterProperties xml data

      04/24/15 15:17:46:104 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Return from registerPropertyBindingsWithCore

      04/24/15 15:17:46:104 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Return from loadPropertyBindings: 0

      04/24/15 15:17:46:105 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Inside LoadBindings

      04/24/15 15:17:46:105 | [INFO] | 53375 | ACCC | HEX | HEX |  | HEX | 350364 | Inside LoadBindings

      04/24/15 15:17:46:108 | [INFO] | 53375 | ACCC | LocalizationManager |  |  | LocalizationManager | 350364 | Inside GetLocaleForApplet

      04/24/15 15:17:46:113 | [INFO] | 53375 | ACCC | c3containerUI | UIManager |  | c3containerUI | 350364 | View Created

      04/24/15 15:17:46:119 | [INFO] | 53375 | ACCC | VulcanWrapper | VulcanInterface |  | VulcanWrapper | 350386 | Received RefreshEndPoints callback:

      04/24/15 15:17:46:131 | [WARN] | 53375 | ACCC | VulcanWrapper | VulcanInterface |  | VulcanWrapper | 350379 | Could not get ADCS endpoint, ignoring message !

       

       

      It just stops here and nothing more