LR 6 Win update will not install

[vernri]

My install fails with an error code 6

it shows two problems neither fatal but still will not install

1 It wants Visual C++ 2012 and Microsoft says it may cause other programs to fail. Currently I run Visual C++ 2010.

2 vcredist_64.exe failed with exit code 2147942750

Microsoft says to talk to Adobe.

[kglad · Accepted solution]

install the needed vs++, The latest supported Visual C++ downloads

[vernri]

Is "Visual Studio" the same as Visual C++?. The link seems to take me to Visual C++ for Visual Studio.

[kglad]

visual studio is an ide for creating windows apps and can use various computer languages including  c++.

visual c++ contains the runtime components needed to run the apps created using visual studio and c++.

[vernri]

LR 6 installs 3 versions of Visual C++ but not the one that cause the problem. Each time I run install it go to completion almost seems to die at 99% completion. So I decided to check what if anything was installed. I found the directory.

For the first time it is not listed as Lightroom X.0  as all previous version have but simple at Lightroom. After looking at the files and finding "Setup" and the "Lightroom.exe" I decided to see if it would load. sure enough it loaded and runs fine.

I tested it on an unimportant catalog first and everything seems fine so now I am running it with my current catalog. I have added a shortcut to my desktop so am good to go.

I was able to talk to an Adobe tech, Rakesh Sarawat, but he was unhelpful and hung up when he got stuck. Thanks for your ideas and information. It nice to have someone to talk with.

[kglad]

you're welcome.