message: Error getting License. License Server Communication Problem: E_ACT_NOT_READY

[Guest]

I downloaded Adobe Digital Editions, created an Adobe ID and activated my computer; when I try to open an ebook download I get this message: Error getting License. License Server Communication Problem: E_ACT_NOT_READY. I verified my account already through the email link; what's wrong?

[shreya]

For this problem, you need to deauthorize and authorize ADE again.

Launch ADE

Help -> Erase authorization.

ADE will be deauhorized.

Now again AUTHORIZE ADE

Help-> authorize computer.

Error will be fixed !!

[vanessar45342113]

I have the same issue, but when I try to erase authorization, it won't let me do it. It keeps saying unable to eras authorization, please try again at some other time. I've been trying for 2 hours now with no luck.

[shreya · Accepted solution]

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

ADE will be deauthorized now.

Now Authorize ADE again.

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

[Guest]

This worked; thank you!

[micheld20626100]

if it still doesn't work ?

[shreya]

Hello,

Please download the latest ADE 4.0.3.117585

http://www.adobe.com/solutions/ebook/digital-editions/download.html

Launch ADE

Help -> Erase authorization.

ADE will be deauhorized.

Now again AUTHORIZE ADE

Help-> authorize computer.

Error will be fixed !!

[micheld20626100]

Erased authorization, uninstalled ADE and reinstalled everything, re downloaded the books.... it finally worked !!

Thank you!