3 Replies Latest reply on Apr 27, 2015 7:48 AM by Helena Potancokova

    Installation failed DW062: Unable to locate folder for token UserDocuments(Seq 6641)

    Helena Potancokova

      Hi, I am trying to install LR CC (2015) via Creative Cloud app (win 8.1) and it always fails due to the following error. May you help me? Helena.

       

      <PRE>Exit Code: 7

      Please see specific errors below for troubleshooting. For example,  ERROR: DW062 ...

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 1 error(s)

      ----------- Payload: Adobe Lightroom 6.0.0.0 {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D} -----------

      ERROR: DW062: Unable to locate folder for token UserDocuments(Seq 6641)

      -------------------------------------------------------------------------------------

      </PRE>