1 Reply Latest reply on Apr 25, 2015 6:48 AM by Rick Gerard

    please help me i am keep getting Alert crash..

      Last log message was: <140735298503424> <AppDirs> <5> Required Dir =/Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Required



      I tried this and re install

      Set the entire Adobe preferences folder and its contents to be read/write, not just read-only. I’m referring to this folder:

      • Mac OS: [drive]/Users/[user_name]/Library/Preferences/Adobe/



      but didn't work


      any suggest ?



      please please help me on this

        • 1. Re: please help me i am keep getting Alert crash..
          Rick Gerard Adobe Community Professional & MVP

          This is a common error that is fixed by going to the Adobe folder in the Library/Preferences folder and fixing the Read Write preferences. Change them all to read only, then change them back. If that doesn't fix the problem delete the entire After Effects preferences folder. If that doesn't help provide AE and OS build down to the last decimal point.