Glad for the opportunity to be of assistance, but you have not supplied enough information for us to help you.
Please let us know
1. What version of Premiere Elements and on what computer operating system is it running?
2. are you have an audio video sync problem
a. cell phone video or other devices that record with a variable rather than constant frame rate
b. is this a "it worked before but not now" or "it never worked before" issue....where is the audio video out of sync, in the Edit area before export or only after export of the Timeline
c. are you working with DVD video files such as VTS_01_1.VOB
Let us start here and then decide what next based on the details of your reply. I will watch for your reply in the morning or as your schedule permits.
Adobe elements 13. Sync between my cell phone running adobe revel. It's a
Samsung galaxy s4. It was working seamlessly then all of a sudden nothing
Pictures only no video
Thanks for the replies.
From them, you have Elements 13, but are you confirming that you are using Adobe Premiere Elements 13/13.1, Elements Organizer 13/13.1, or Photoshop Elements 13/13.1?
Are you referring to Premiere Elements 13/13.1 Expert workspace Add Media/Elements Organizer and the choice of Mobile Albums there or something else?
If you are referring to connection between your cell phone and Adobe Revel, then please post your question in the Adobe Revel Forum.
If Premiere Elements 13/13.1 (video editor) is involved in this, please explain further.