8 Replies Latest reply on Nov 25, 2015 11:35 AM by stmijaar

    Why can't I reactivate my Lightroom software? My computer had to be repaired and all the software removed. How do I reinstall it?

    jow11741214

      My computer's hard drive failed and had to be renewed. In order to do this the repair involved removing all the software installed on the computer. I have a traditional disc with an activation code. When I type in the code I get a red cross next to it. I do not want to have to pay for Lightroom again. How do I get the activation code re-activated? I've only installed it once. It is actually going on to the same computer.