1 2 Previous Next 46 Replies Latest reply on May 16, 2017 7:10 PM by peterm73000097

    Lightroom 6 refuses to start / freezes on start

    Added_Order Level 1

      A few days ago I upgraded from 5.7 to 6 (standalone, not cloud). At first it was running fine but now I have problems starting the application (Windows 8). It opens but does not show any photos, sidebars etc. and Windows has it down as "not responding". I reinstalled Lightroom 6 and was able to log in once, but after a restart the same issue came up. I have also renamed my catalogue file - after doing that Lightroom starts and asks to create a new catalogue, but once I have done that clicking anywhere causes the programme to freeze again. Therefore I think it is not my catalogue that is to be blamed.

       

      Any suggestions?

        • 1. Re: Lightroom 6 refuses to start / freezes on start
          Added_Order Level 1

          I have now also deleted my preference file, but it does not make any difference. Deinstalling and then reinstalling Lightroom allowed me to run the programme a couple of times, but it is now frozen again.

          • 2. Re: Lightroom 6 refuses to start / freezes on start
            DrewLambie Level 1

            I have the same problem. My standalone upgrade to Version 6.0 worked for about 3 days while I tidied up the face recognition and did some test panoramic stitches. This afternoon it refuses to start up. It is as though the splash screen of the trees is obscuring a black box underneath which may be expecting some sort of input. The cursor shows the rotating circle continuously. I have tried running the program while logged in as Admin and it will work with my current catalog and a new test one. I have tried changing permissions and giving my normal login administrator privileges but this has not corrected the problem. I now have no useful access to my photographs under my working login ID. How do I revert everything to Version 5 and undo the changes to my catalog?

            • 3. Re: Lightroom 6 refuses to start / freezes on start
              DrewLambie Level 1

               

              I have this error message when startup freezes

               

               

               

               

              Description:

               

                A problem caused this program to stop interacting with Windows.

               

              Problem signature:

               

                Problem Event Name: AppHangB1

               

                Application Name: lightroom.exe

               

                Application Version: 6.0.0.10

               

                Application Timestamp: 5523190c

               

                Hang Signature: fd75

               

                Hang Type: 0

               

                OS Version: 6.1.7601.2.1.0.256.48

               

                Locale ID: 2057

               

                Additional Hang Signature 1: fd754a3ab31baaadc3b097f6ba66701c

               

                Additional Hang Signature 2: da65

               

                Additional Hang Signature 3: da65a7b794d37166700564ce61532b85

               

                Additional Hang Signature 4: fd75

               

                Additional Hang Signature 5: fd754a3ab31baaadc3b097f6ba66701c

               

                Additional Hang Signature 6: da65

               

                Additional Hang Signature 7: da65a7b794d37166700564ce61532b85

              • 4. Re: Lightroom 6 refuses to start / freezes on start
                Added_Order Level 1

                I have managed to get it working again. I deinstalled Lightroom and then deleted all Lightroom/Adobe folders under C:\Users\MYUSERNAME\AppData - it took a while to find them all and I lost all settings, profiles etc. But Lightroom seems to behave again, at least for now.

                • 5. Re: Lightroom 6 refuses to start / freezes on start
                  thill57 Level 1

                  My Stand alone light room 6 was freezing up so I did the renaming of the folders and light room works fine but it says I must deactivate one license within 30 days also it screwed up my photo shop cs 6 it says I am using photo shop 6 extended trial!

                  WTF

                  please help

                  • 6. Re: Lightroom 6 refuses to start / freezes on start
                    Torsten_from_Hamburg Level 1

                    Same here:

                    After startup problems that showed to be (silent) internet issues (see Win7: Lightroom 6: Install worked but start impossible ), Lightroom 6 (standalone) worked for first tries.

                     

                    Now it refuses to start (Windows: ...not responding); trying with full administrative rights.

                    It does write a .lock and a .journal file in the catalog directory and starts another program "Adobe Lightroom CEF Helper" with this command line (as read by Process explorer):

                    ".\Adobe Lightroom CEF Helper.exe" --type=gpu-process --channel="3424.0.91932854\213911764" --no-sandbox --lang=en-US --log-file="C:\Users\Fokuhl\AppData\Local\Temp\\cef_debug.log" --log-severity=warning --disable-image-transport-surface --supports-dual-gpus=false --gpu-driver-bug-workarounds=0,1,14,27,33 --gpu-vendor-id=0x10de --gpu-device-id=0x107d --gpu-driver-vendor=NVIDIA --gpu-driver-version=9.18.13.1115 --lang=en-US --log-file="C:\Users\Fokuhl\AppData\Local\Temp\\cef_debug.log" --log-severity=warning /prefetch:822062411

                     

                    If I start it with pressed "Alt" key I can choose the catalog: I asked it to create a new one, it did, set up the files and freezed after the first click.

                     

                    So it might be fine to have an update to 6.0.1, but with THIS installation  I am even not able to acces the "update" selection.

                     

                    Apart from "HOW TO FIX?" I am again wondering whether there is a logfile hidden somewhere? Or a command line switch to turn on debugging?

                    Come on, Adobe, there are frustrated users who are still willing to help, so give us a clue.

                     

                    Regards

                    Torsten

                    • 7. Re: Lightroom 6 refuses to start / freezes on start
                      JimHess Adobe Community Professional & MVP

                      I suggest that you all go to the performance tab in Lightroom preferences and uncheck the box. There are issues with GPU acceleration that need to be addressed by Adobe. If that doesn't solve the problem please report back.

                      • 8. Re: Lightroom 6 refuses to start / freezes on start
                        Torsten_from_Hamburg Level 1

                        In the current state I even cannot "go to" anything.

                         

                        But what is the default?

                        The problem remains practically the same if I (brutally) remove the whole Adobe folder from C:\Users\<my user>\AppData :

                        Of course it welcomes me as new user, I choose a catalog location and name and then ... Lightroom @*#$&ly hangs again.

                         

                        Is the GPU switch accessible somewhere in a config file?

                         

                        Thank you for your support

                        Torsten

                        • 9. Re: Lightroom 6 refuses to start / freezes on start
                          h4xintl Level 1

                          I have the same problem on Win 7. My copy of stand-alone L6 upgrade appeared to work properly on its initial boot.Now when I try to start L6, even after a cold computer start with no other programs running, L6 hangs at the splash screen. Sometimes I get this error notice:

                          Error Message.JPG

                          Selecting [Switch To] only initiates the Windows 7 Start menu, with no indication what the busy "other program" is. Selecting [Retry] ultimately leads to shutting L6 down. Reinstalling L6 produced the same result.

                           

                          Where is Adobe on this?

                          • 10. Re: Lightroom 6 refuses to start / freezes on start
                            ssprengel Adobe Community Professional & MVP

                            I believe the GPU switch is:

                             

                               useAutoBahn = true/false

                             

                             

                            near the bottom of the preferences file:

                             

                                Lightroom 6 Preferences.agprefs

                             

                             

                            in this folder:

                             

                                C:\Users\YourUserName\AppData\Roaming\Adobe\Lightroom\Preferences

                             

                             

                            Where AppData is a hidden/system folder so you may need to enter the folder name directly into your Explorer address bar or enable hidden/system folders in Explorer folder view options.

                             

                            The default is useAutoBahn=true which is why deleting the preferences (and surrounding folders) didn't change how it worked.

                            • 11. Re: Lightroom 6 refuses to start / freezes on start
                              Torsten_from_Hamburg Level 1

                              Thank you, that sounded really good - no problem to find and change the switch.

                               

                              But, alas, it did not change the behaviour, Lightroom freezes again, the "CEF Helper" job is started and its command line starts with >".\Adobe Lightroom CEF Helper.exe" --type=gpu-process ...<

                               

                              I retried with a nearly empty AppData...Adobe path, with only the mentioned agprefs file in C:\Users\<my user>\AppData\Roaming\Adobe\Lightroom\Preferences

                              I retried with that clean directory and a new catalog - still the same.

                               

                              In the agprefs file there is no GPU line or something witch "accel" (substring search)

                               

                              Thanks

                              Torsten

                              • 12. Re: Lightroom 6 refuses to start / freezes on start
                                h4xintl Level 1

                                Has anyone found a solution to this problem?

                                 

                                Thanks.

                                John

                                • 13. Re: Lightroom 6 refuses to start / freezes on start
                                  George in Seattle Level 1

                                  Same here. Doesn't matter what I do, LR 6 refuses to run on my Windows 8 surface Pro 3 I7.  Upon first install it accomplishes the first conversion then freezes. Thereafter, each restart of LR 6 simply hangs.  5.7 runs great and fast on Win 8.  LR 6 runs fine on my Windows 7 desktop.  This sounds like a LR 6 bug on Windows 8.

                                  • 14. Re: Lightroom 6 refuses to start / freezes on start
                                    DrewLambie Level 1

                                    I have managed to get LR6 working by removing the application from my machine (Windows 7) and removing the Adobe Application Manager and all the rubbish related to Adobe CC and then re-installing LR6. Every so often the application still reports something like " The other application is busy retry/cancel/somethingelse" at startup but cancelling has so far always enabled LR to start. I allowed a Lightroom update, which was advertised as solving startup problems, to be applied. However, there is still a problem lurking which I strongly suspect is related to CC and which I hope Adobe will fix.

                                     

                                    The Adobe Application Manager and unwanted Creative Cloud Crap look pretty suspicious. On a couple of occasions the Application Manager tried to carry out an "update" which went on for ages before I killed it. I began to wonder if the 'update' was actually uploading my photographs and catalogs to Adobe's servers. I have not found an explanation of what the CC software is doing, when it tries to do it, and how it does it, all of which adds to my 'spyware' suspicion. I want to carry on using LR in stand alone mode and have no desire to 'share' my photographs with Adobe.

                                     

                                    On a positive note - the software, when it works, performs well and the stitching feature is brilliant.

                                    • 15. Re: Lightroom 6 refuses to start / freezes on start
                                      George in Seattle Level 1

                                      OMG they said v6 was supposed to be standalone.  I paid for the standalone V6 (in addition to CC, btw) for a specific reason --so all the work in my catalog would never become unusable.

                                       

                                      LR6 standalone version is working well on my Win 7 desktop, but not on my Win 8 Surface.  5.7 Works on my Surface.  I assumed it was either some bug only occurring only on Windows 8, or perhaps something to do with high resolution/touch screens, which my Surface pro has.  I wish it would get resolved.

                                       

                                      This is all I get. Notice the second time I reinstalled it, converted the catalog to a "3" suffix, even though I had deleted the old conversion Capture4.JPG

                                       

                                      The usual errors

                                      Capture1.JPG

                                       

                                       

                                      Capture2.JPG

                                      This is some weirdness where forgets it already converted them and puts duplicates of catalogs in the directory.

                                      Capture3.JPG

                                      • 16. Re: Lightroom 6 refuses to start / freezes on start
                                        LeeEKJr Level 1

                                        I purchased LR6 about a couple of weeks ago.  Had the same problem with 'Server Busy".  Every time I got the error (which is not an error) I had to wait awhile.  During that time I could hear one of my HD spin up.  The "Server Busy" error is caused by drives that are idle and needs to spin up.  It's a Windows option.  Restricting the drive(s) from spinning down solved the problem.  If you are using 7200 rpm drives make sure you have enough cooling fans in your PC case.  5400 rpm drives are not a problem because they use less wattage when running continuously. 

                                        • 17. Re: Lightroom 6 refuses to start / freezes on start
                                          stolverko Level 1

                                          I have same problem. already solved this freeze at start problem by reinstalling, but after couple of days of normal behavior it starts to freeze again. did anyone found solution for this?

                                          • 18. Re: Lightroom 6 refuses to start / freezes on start
                                            LeeEKJr Level 1

                                            Problem is caused by HD spinning down.  Preventing the drives from spinning down (idle) solves the problem.

                                            • 19. Re: Lightroom 6 refuses to start / freezes on start
                                              dearnold Level 1

                                              Preventing the drives from spinning down does not solve the problem for everyone. I have Lightroom CC and none of the posted "solutions" in the forum have solved the problem.

                                              Dell and Microsoft have been over my machine with a fine tooth comb and cannot figure out any hardware or OS reason this should be happening.

                                              Adobe has still not been able to solve it................major frustration with expensive production software!

                                              • 20. Re: Lightroom 6 refuses to start / freezes on start
                                                gabriellap37077481 Level 1

                                                Has Adobe responded to this problem at all?  I have been using LR6 without any problems on a Windows 8 laptop since the end of April.  This morning Windows performed some automatic updates and now I am having the exact problem described in this thread.  I have tried implementing all the fixes listed above, none of them worked.  What's worse, I went to uninstall the program, and am not able to find a way to download LR6 again to attempt a reinstall.  It's not available on the Adobe website, even though it is listed as a product I've purchased on my Adobe account page.  I purchased my license from B&H and they are not allowing me to download again.  I was forced to upgrade my LR software because my older version was not able to read the files from a Nikon D750, so I don't even have the option to use the older version of LR.  This is extremely frustrating.  And I've been waiting to chat with an Adobe support person for over an hour.

                                                • 21. Re: Lightroom 6 refuses to start / freezes on start
                                                  LeeEKJr Level 1

                                                  I don’t have the CC version.  I still say it’s cause by slow drive response because for some reason when LR opens and sees what it thinks is a drive it recognize and assumes not running you will get that server busy error.  It’s got to be LR looking for files whether it’s on those drives or not.  I have had any problem since.  I do have a mirrored drive on a raid card and LR doesn’t sense that drive and so does my O&O cloning software.  Weird.

                                                  • 22. Re: Lightroom 6 refuses to start / freezes on start
                                                    LeeEKJr Level 1

                                                    I don’t use the CC version of LR and I have prevented my drives from spinning down.  I have had no problem after that.   It appears that when LR starts It is looking for files on drives and when it finds one that’s not responding you get the server busy error.  I haven’t had the error since I stop the drives from spinning down.  However, my mirror drive on s raid card I haven’t prevented from spinning down and LR doesn’t recognize the drive when starting.  It does when you excess the drive from LR.  My cloning software doesn’t recognize the mirrored drive either.   It’s got to be the LR opens searching for drives that’s installed through Windows or the OS system you are using.  Probably no problem with a Mac.  I haven’t loaded it on the Mac yet and may not.

                                                    • 23. Re: Lightroom 6 refuses to start / freezes on start
                                                      dearnold Level 1

                                                      I have had multiple phone conversations with Adobe techs -- the second to the last one remoted into my machine, tried several things and promised to call back the next day at 10am after he had done some more research. That was 2 weeks ago!! Earlier this week, I had some time and called back in using the case number; this tech actually listened to me and didn't try to start at the beginning with troubleshooting 101. But, after 2 hours, she was unable to solve the problem. I am now waiting for level 2 techs to call - it's been 48 hours - and, of course, they don't bother to schedule the call. We all are supposed to have nothing to do but wait for them to favor us with their time.

                                                       

                                                      The desktop has a fresh install of Win 7 and almost no programs installed except CC - LR, PS, and Acrobat DC.

                                                       

                                                      I have LR CC running just fine on a travel laptop with win 8.1 - and not as much RAM or as fast a video card as my desktop. 

                                                      • 24. Re: Lightroom 6 refuses to start / freezes on start
                                                        LeeEKJr Level 1

                                                        Does your laptop have multiple drives??  Probably not.  Does your PC have multiple drives, probably.  I have 6 drives on my PC and didn’t have any problem with LR 5.7 but I sure did with LR 6.  Try this.  Remove the cables from all drives except the C drive and run the LR 6.   See if that solves the problem.  If it does I don’t have a resolution for ‘what next’ but surely Adobe should know why that’s a problem and resolve it.  Who programed the software anyway??  LR 6.0 has many other problems but the server busy is the big issue right now.

                                                        • 25. Re: Lightroom 6 refuses to start / freezes on start
                                                          dearnold Level 1

                                                          My laptop does not have multiple drives.

                                                          My desktop has 2 internal drives - the C drive for OS and programs and the D drive for data (the Lightroom catalog resides here).

                                                          I usually have one USB drive plugged in; it has been unplugged for several days now and makes no difference to LR CC.

                                                          I also have some of my photos on a NAS. It makes no difference if the folder on the NAS is available to the machine before LR is started or not.

                                                           

                                                          Wish I had more options to try.........

                                                          • 26. Re: Lightroom 6 refuses to start / freezes on start
                                                            LeeEKJr Level 1

                                                            Move the LR6 folder on the D drive to the C drive (temporary).  Click on the LR 6 lightroom catalog.lrcat to relocate the catalog and have LR start from C.   Disconnect the D drive if it’s a separate drive.  ou are doing this to eliminate all Drives except the C.   Launch LR 6 and see if that eliminates your problem.  If it does at least you can refer your attempt to Adobe Tech.   Reconnect the D drive and move LR 6 to the D drive.   If that doesn’t work I don’t know what else you can do except wait until Adobe finds a answer.

                                                             

                                                             

                                                             

                                                            I would disconnect the NAS too.    That way, if you still have the problem, Adobe should know about your tries.

                                                             

                                                             

                                                             

                                                            In other words, we are trying to isolate the problem to one drive “C” and one drive only.  If the problem still exist then there have to be a problem other than what most users are experiencing with ‘Server Busy’.  LR 6 not starting is something different.

                                                            • 27. Re: Lightroom 6 refuses to start / freezes on start
                                                              Seabreezeof Level 1

                                                              I have the exact same problem as #20 gabrielle.

                                                              I have stand alone LR6 since it has been available without any issues

                                                               

                                                              Windows updated today, and now no launch of LR6

                                                              My hunch says Windows must have made changes, but what changes ??? How do you figure that out. What was it before, and what do you need to change it back to.

                                                               

                                                              I will say windows has updated previously , and there were no issues. However one previous update my settings for my screen changed, and I had to go in and correct that.

                                                               

                                                              I'm betting there was a change made when windows updated either in the preference or properties folder or both

                                                              Problem with preference, you cant get to it, because you cant get into the program, because it doesn't open.

                                                              So where do you go to get to preference's in the computer, and what changes need to be made to put it back the way it was previously.

                                                               

                                                              All speculative thoughts.

                                                              • 28. Re: Lightroom 6 refuses to start / freezes on start
                                                                LeeEKJr Level 1

                                                                Go to the control panel – be sure you’re in large icon - Action Center – and – Recovery (Restore your computer to an earlier time) .  See if that works for you.

                                                                • 29. Re: Lightroom 6 refuses to start / freezes on start
                                                                  Seabreezeof Level 1

                                                                  Update, just as I speculated, contacted micosoft, had to delete and reinstall LR6, issue resolved. !!

                                                                   

                                                                  So if anyone else is having this problem, you now know the resolve.

                                                                  • 30. Re: Lightroom 6 refuses to start / freezes on start
                                                                    gabriellap37077481 Level 1

                                                                    I also uninstalled and reinstalled and it seems to have temporarily fixed the problem.  But what about the users above you say that this is only a temporary solution?

                                                                    • 31. Re: Lightroom 6 refuses to start / freezes on start
                                                                      Pete.Green Adobe Employee

                                                                      Hi all,

                                                                       

                                                                      Sorry for the trouble getting Lightroom to start successfully.

                                                                      For the Server Busy/Switch to dialog:

                                                                       

                                                                      If looking to re-download Lightroom 6.0.1 and having trouble finding a download link -- head here: Keeping Lightroom Up-to-Date

                                                                       

                                                                      Let me know if some of these suggestions help (and which ones!)

                                                                      Regards

                                                                      Pete

                                                                      • 32. Re: Lightroom 6 refuses to start / freezes on start
                                                                        Seabreezeof Level 1

                                                                        Will have to wait to see if we come across that gabriella, hopefully we dont.

                                                                         

                                                                        Keep us updated if things change, I will do the same

                                                                         

                                                                        Happy processing !!

                                                                        • 33. Re: Lightroom 6 refuses to start / freezes on start
                                                                          ElaFraczkowska Level 1

                                                                          Pete, I keep having 'Lightroom 6 is not responding' issue all the time. Spent many hours on chats with Adobe employees and nothing's changed, finally I was told to go to forums, so there's no customer support ( email icon doesn't work, no phone number you could call on Saturday). The issue, I think, is caused by trial Lightroom CC that ended. I tired using clean tool, installing and reinstallling Lightroom 6, but the problem remains. I think that after signing it to register your product you get Adobe Installer that Installs Adobe Lightroom (so I think Lightroom CC) that then asks you to choose between installing the purchased Lightroom or a trial, not Lightroom 6. Anyway, if I go to downloaded Lightroom 6 folder and run it from there, it still doesn't work from the start is days that is not reposnding. 

                                                                          • 34. Re: Lightroom 6 refuses to start / freezes on start
                                                                            Seabreezeof Level 1

                                                                            Get on the phone with Adobe monday morning,  they will walk you through it, or will take over your computer from there end, and get things resolved for you

                                                                             

                                                                            Here's the number 800 833 6687  or  800 585 0774

                                                                             

                                                                            Good luck !!

                                                                            • 35. Re: Lightroom 6 refuses to start / freezes on start
                                                                              poochd Level 1

                                                                              I had the same problem in LR 6 and found out that the problem was related to the program loading the catalog file .

                                                                              Solution.

                                                                              I first removed  the Folder Lightroom from the Directory c:user/owner/pictures/lightroom which contained the catalog file (.ircat) and renamed that to Lightroombak

                                                                              I reinstalled LR6 and when it first ran it asked me which catalog to use so I pointed it to the old LR5 catalog- in Lightroombak

                                                                              The LR6 converted that to use with LR6 and now uses that as the default catalog

                                                                              The problem seems to have been solved so I assume that it had something to do with the .ircat or the upgrading of the catalog from LR5 to LR6.

                                                                               

                                                                              Hope that helps

                                                                              David

                                                                              • 36. Re: Lightroom 6 refuses to start / freezes on start
                                                                                bertdavid Level 1

                                                                                Upgrading to the latest seems to have fixed it for me. Several restarts later, no issue.

                                                                                • 37. Re: Lightroom 6 refuses to start / freezes on start
                                                                                  Doc DJ Level 1

                                                                                  I completely removed LR6 (NOT CC), deleted all preferences, deleted the C:\user\[me]\Pictures folder and re-installed LR6. It still fails with the error "Lightroom has stopped working". This installation is on an ASUS laptop, w/touchscreen, model X200MA, with Intel built-in (on-chip) HD graphics running Windows 10 Pro. LR6 does not get past the splash screen, so I cannot tell it to stop using graphics hardware. I have already turned off hw acceleration in Device Manager. I have spoken with ASUS support and they do not have a newer display driver.

                                                                                   

                                                                                  LR6 was running just fine on this machine when I first upgraded from Win 7 to Win 10, but now it fails. It seems to me that an update from Microsoft has caused this problem, but LR6 still runs fine on my desktop (my license allows using it on 2 machines as long as it is not in use on both at the same time.)

                                                                                   

                                                                                  My next attempt will be all the above changes PLUS removing the appdata/roaming/Adobe lightroom data entries. I have to be careful not to remove Adobe AIR because another app uses it.

                                                                                   

                                                                                  UPDATE: Removing ALL folders & files related to ANY version of LR + uninstalling LR and re-installing did not help. It opened and asked for a place to put the catalog (I selected the default location), but it died as usual

                                                                                   

                                                                                  UPDATE 2: Selecting a different location (my documents) for the catalog did not change anything.

                                                                                  • 38. Re: Lightroom 6 refuses to start / freezes on start
                                                                                    chrish77007514 Level 1

                                                                                    I did what Pete said and installed the latest upgrade and it did the trick.

                                                                                    My Lightroom 6.0 stand alone was locking up on the start screen and as soon as I installed the 6.3 upgrade, Lightroom started right up no problem.

                                                                                    • 39. Re: Lightroom 6 refuses to start / freezes on start
                                                                                      Doc DJ Level 1

                                                                                      I did the upgrade to 6.3 and LR did open and was able to import but when I tried to edit the preferences file, it crashed. At least it gets past the splash screen and can import, but I'm concerned that there are other problems I haven't found.

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