6 Replies Latest reply on May 3, 2015 3:18 PM by bobrapp43

    GPU: currently disabled due to an error (unsuported hardware/driver version)

    Julysha57 Level 1

      I still have problems after the last update (ACR 9).


      There is a note - GPU: currently disabled due to an error (unsupported hardware/driver version).




      I use AMD FirePro V4800 that is in the list of Adobe  - Photoshop CC and CC 2014 GPU FAQ , as followed


      Important: This document is updated as newly released cards are tested. However, Adobe cannot test all cards in a timely manner. If a video card is not listed here, but was released after May 2013, you can assume that the card will work with Photoshop CC and CC 2014.

      Adobe tested laptop and desktop versions of the following cards. Be sure to download the latest driver for your specific model (Laptop and desktop versions have slightly different names.)

      • nVidia GeForce: 400, 500, 600, 700 series
      • nVidia Quadro: 2000, 4000 (Windows and Mac OS), CX, 5000, 6000, K600, K2000, K4000, K5000 (Windows and Mac OS)
      • nVidia GRID K1, K2
      • AMD/ATI Radeon: 5000, 6000, 7000, R7, R9 series, 7950 Mac OS
      • AMD/ATI FirePro: 3800, 4800, 5800, 7800, 8800, 9800, 3900, 4900, 5900, 7900, W8100, W9100, D300, D500, D700
      • AMD/ATI FireGL: W5000, W7000, W8000
      • Intel HD Graphics P3000, Intel HD Graphics P4000, Intel(R) HD Graphics P4600/P4700, Intel HD Graphics 5000

      I installed the latest driver from AMD site - Workstation


      So,  my system has the latest driver now




      The release notes of the driver say that now my video-card supports


      DirectX ® - 11

      OpenGL - 4.3

      OpenCL™ - 1.2


      What could be wrong? And what should I do?


      PS Photoshop also works strange: some of plug-ins  (for example, by Nik Software) show a white window in the place where the picture should be.


      Should I buy Nvidia Quadro K4200? But is was not in my plans at the moment when I did the last upgrade of Camera Raw.