When downloading the Creative Cloud Installer, the process just stops about halfway through and doesn't install anything

[npeternel]

I have tried using the Adobe Creative Cloud Cleaner Tool and have used different internet providers. Other posts have told me to uninstall Creative Cloud, but there isn't even anything for me to uninstall. How can I fix this?

[Govardhan.V]

Are you using Windows computer or Mac ?

May I know whether the installation box disappears in the middle of installation process?

[npeternel]

I am using a mac. And yes, the installation box disappears.

[Govardhan.V · Accepted solution]

1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

2)  If present Trash Adobe Creative Cloud from Applications well.

3)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jc...

4) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

https://creative.adobe.com/products/creative-cloud

[npeternel]

Thank you so much!! I think the solution was deleting the Adobe Application Manager folder from my Utilities folder.

[Govardhan.V]

You are welcome .

Yes, exactly , if there is corrupt Adobe Creative Cloud or  Adobe application manager or Both are present  , it will cause this issue due to conflict  with new  installation process,  hence we had to remove it . .

[pharlow77]

Thank you! Thank you! Thank you!! I've been searching for 2 days on what to do and this was the only thing that worked!

[Govardhan.V]

You are most welcome

Have a fantastic day .