2 Replies Latest reply on Apr 26, 2015 2:58 PM by station_two

    Cannot view CR2 or JPEG in Bridge or Light room.


      Windows 8

      Bridge CC

      Lightroom CC


      CR2 files and full size images appear as a blue box.
      I can see the thumb nails just fine.

      Shot on Canon 5D Mark III


      There does not seem to be a MS Camera Codec for Windows 8, as this is the typical answer to this problem.

        • 1. Re: Cannot view CR2 or JPEG in Bridge or Light room.
          Level 5

          A lot more information about your hardware and software is needed.






          If you give complete and detailed information about your setup and the issue at hand,



          such as your platform (Mac or Win),



          exact versions of your OS, of Photoshop (not just "CC", but something like CC2014.v.2.2), of ACR and of Bridge,



          your settings in Photoshop > Preference > Performance



          the type of file you were working on,



          machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,



          what troubleshooting steps you have taken so far,



          what error message(s) you receive,



          if having issues opening raw files also the exact camera make and model that generated them,



          if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.



          a screen shot of your settings or of the image could be very helpful too,






          someone may be able to help you (not necessarily this poster, who is not a Windows user).



          Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:







          • 2. Re: Cannot view CR2 or JPEG in Bridge or Light room.
            Level 5

            See if this applies to you:


            Courtesy of valued contributor Yammer:


            It's related to the new GPU support. You need to update your graphics card drivers, or disable GPU accelerated performance setting in Camera Raw preferences. If you'd read through this forum, you'd have seen lots of people have this issue.