My hard drive recently failed and I have lost all data. How can I re-install my previous purchase of Master Collection CS5.5? I have copies of my serial numbers, but did not register them with Adobe, so there is no record on my account.
If you were not able to deactivate the original installation you should contact Adobe Support thru chat and ask them to reset your activations before you activate the new installation. That way you will still have an extra activation available for a backup installation. Chat instructions are provided below after the download links.
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )